Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2939 Topics

H
heovangContributor I
asked in Speakers

How to connect B&O Beocenter 2300 to 2 x Sonos Five ?

Hi all Can you please advise me on how to connect the Beocenter 2300 so that the output sound is via the 2 x Sonos Five set up as stereo pair?Thank you in advance

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Stanley_4
2 months ago
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david tost 234Contributor I
asked in Speakers

Sonos 100 connection

Hi. I can’t connect my Sonos 100 to internet… I’m live in residence… I bring Sonos to store to check what’s happening… there everything fine… here in residence I can’t connect.

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D
2 months ago
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Rswifty26Contributor I
asked in Speakers

sonace ceiling speaker setup

After some advice: having the kitchen/dinning room extended and want to put in 4 sonace ceiling speakers. Only usury is half of the ceiling in flat the other half is pitched (approx 20degrees).so where’s the best place to install them as two will end up on the flat ceiling two the pitched. I’ve attached rough plan of the layout: black is the boundary, blue the kitchen and the yellow line is the the split between the flat and sloped roof.  I’ve tried to work out what’s the best positions but there’s a lot of conflicting advice. FYI this will be for music only  

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R
2 months ago
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DubblebeesContributor I
posted in Speakers

Verizon Fios Connection Issues

I switched my home internet provider a couple months ago from Xfinity cable to Verizon Fios and my system has not been able to remain connected since then. I’ve researched every Fios-related help article here and have had multiple support calls with Sonos and have exhausted their ability to help me. The interesting aspect is I can reset my system (two amps on cat5 cables connected from an ethernet switch and about eight wireless Sonos devices) by turning off and then back on the power to the wired amps. Once the power is turned off and then back on to those wired amps, the system comes right back up but will only remain up for a couple hours and then I lose it again. So, the system does work when it is reset but then loses access … so it seems to clearly have something to do with the internet/wifi/router access.I’ve tried changing every setting in my Verizon router’s settings that I think could be related or have been advised to switch/disable, including turning off the SON (self-organ

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D
2 months ago
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WrhugheContributor I
posted in Speakers

Era 300 wall mounts

I’m wanting to mount my era 300’s to the wall and conceal the wires.  I know there is a solution for the sonos 1 but I can’t find one for the era 300.  Aside from running the power through the wall. Or installing an outlet near by and simply plugging it in, are there any products that support power and mount together?

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Corry P
3 months ago
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ybertrandContributor I
posted in Speakers

streaming audio

helloi would like to send some audio from movie on my play 1 from my mac m1 do you have any tips or idea pleasethank you very much

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Y
2 months ago
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SpammojammoContributor I
posted in Speakers

Sonos still stucks

Sonos is still terrible. It is inconsistent, unreliable and extremely frustrating. It works for weeks and then doesn’t work at all. It requires multiple iterations of turning off routers and speakers and attempting to find reboot magic, which never happens. I’m finally kicking them out and going with Amazon suite of wireless speakers. After years of frustration, I can’t wait to get the new speakers and throw Sonos speakers away. Don’t get it! Not because the cost, which is too high, but because of the frustration factor! Most frustrating product I’ve EVER owned. Advice for anyone considering Sonos, don’t do that to yourself! Move on, go wireless with anything else. #sonossucks

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jgatie
3 months ago
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Volume11Contributor I
asked in Speakers

Volume

Just now at 430am, the sonos speakers on the other side of the house turned their volume to max. The sonos speaker in my room did not. I was able to turned them down after fumbling around in a half sleep state. It's happened once before.  I only use TuneIn and Youtube Music on the sonos app, and those two were set to Tunein. And the speakers are all Sonos Ones. Is there anyway to stop this from occurring again?  Thank you for any suggestions.  

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ratty
3 months ago
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Jon JonContributor I
asked in Speakers

trueplay not tuning ‘reduce background noise’

For whatever reason I’m not able to do the trueplay tuning. I have turned off every appliance in my place and sat quiet in front of the tv and still won’t tune, stating ‘reduce background noise’. Probably a separate issue but my Beam is tweaking/peaking at certain stages. I find it happens when there’s a deeper voice speaking and occasionally during music (maybe certain frequencies?).  We have a Beam and Sub only and it’s really really annoying that I’ve spent all this money for a less than great sound. Any hopes of making it work better?

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J
2 months ago
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FranTMContributor I
asked in Speakers

Comcast router issues

I recently upgraded my Comcast router.  Sonos no longer works.  Sonos app says I need to split my router signal.  Question.  Is this need to split particular to older models or is it an issue for all products?  Also, does splitting my signal slow or weaken my WiFi, in general?

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Stanley_4
3 months ago
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jlamoContributor I
asked in Speakers

Sonos application can not detect speaker system while I connect to different wifi AP with the same network in my home

I am using each Ruijie access point in each room of my home. I installed my Sonos ERA 100 pair (stereo) in the living room. The Sonos speaker connects to Ruijie AP in the Living Room. I move to the main bedroom; my mobile phone connects to Ruijie AP in the Main Bedroom; when I open the Sonos application from my mobile, I try to control the Sonos speaker in the living room. The application can not discover the Sonos speaker. The error message tries to connect with the same wifi network of the Sonos system speaker. My setting of the AP Wifi is L2 Roaming, and there is no VLAN. I checked with my mobile phone port scanner application from the AP Living Room and AP Master Bedroom to my Sonos speaker IP address, and there are the same four open ports. Anybody help me solve this issue so I can control the Sonos Speaker from any room? Thank you

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Corry P
3 months ago
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Garbro78Contributor I
asked in Speakers

Ceiling Speakers

Hi there, Can ceiling speakers be used as main speakers as well as surround speakers? I’ve got a new extension and I’m hoping to get an arc, sub, amp and 4 x ceiling speakers.2 of the ceiling speakers I’d use pas surrojnd but the other 2 I’d like at the back of the extension and to use as additional sound to what’s coming from the arc.  Is this possible or can they only be used as surround speakers?  

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Airgetlam
2 months ago
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deehee47Contributor I
asked in Speakers

Sonos Arc sound problem

Why does my sonos arc go to low volume whenever I use another sonos speakers that is connected?

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D
4 months ago
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grosas2Contributor I
posted in Speakers

Upated router from 1st generation eero to Pro 6e and cant connect sonos system

I updated my first generation eero router to the Erro Pro 6e. Now, I can’t connect my Sonos system to the new network. I’ve deleted the network from the latest Sonos app many times. Invariably I get the error that there is a problem connecting my device to the network.

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Ken_Griffiths
4 months ago
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The chefAvid Contributor I
asked in Speakers

Sonos Upgrade - speaker not available

Hi,I’ve used the Sonos upgrade program a number of times - without issue.  I’ve found an old Play:5 (gen1) of mine which definitely has not had the upgrade voucher used - it’s been unused and unplugged for years. I've downloaded the S1 app, specifically to create a new system for the Play:5 - logged in as my Sonos user.  The play:5 works fine and shows as a product on my ‘System’ on the Sonos website.  However, it doesn’t appear on the Upgrade list and interestingly, on the ‘system’ entry it displays - but where as all other eligible items state the upgrade status - this Play:5 doesn’t list this information at all.   any ideas how what could be wrong? And how I can initiate the upgrade credit if it’s not shown?   (I’ve tried the obvious - reinstalling the [s1] app, factory reset the play:5 etc…) thanks. 

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F
4 months ago
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GorbyContributor I
asked in Speakers

Eero's Wifi update

Hello Sonos People!I have 5 Sonos products at home (4 speakers & 1 sub, which I love). Whenever my WiFi Eero has an update, I lose connections to all my Sonos speakers. The TV works fine, but I can't connect to them through the app.I have to restart my router or unplug my 4 speakers & 1 sub. Is there a better way to not lose my speakers after a WiFi update?Thank you,Gorby

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controlav
2 months ago
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Carlos23Contributor I
posted in Speakers

Sonos 5 Gen 3

My Gen 3 casing is cracked and I need a replacement. Does anyone have a shell I could buy or know who might have one for sale ?regardsCarlos 

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C
3 months ago
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jeroendeContributor I
asked in Speakers

Play 5 can't connect both wifi and ethernet

Hi, I have a question regarding my play 5 gen 1. After moving the play speaker cannot connect with the new wifi. The white led keeps flashing, also incase of the reset (mute button + power cord plugging in ). After this I connected it successfully with a ethernet cable to my network, after about 20 seconds of test playing Spotify it lost the ethernet connection. Now, trying to reconnect, the ethernet lights on the rear stay off. I already tried several cables but no luck. Did anyone have this same problem (and hopefully solution :-)) ? the reset nor wifi still doesn't work either, only the white flashing led...

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J
2 months ago
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harry smithAvid Contributor I
asked in Speakers

sonos era 100 and move keep dropping out of everything group

I recently changed my router and now my era 100 and move speakers keep being dropped from the everything group. If the group is applied I get playback from all devices. But after stopping playback the era 100 and move disconnect after a while. This is a problem because I use these two to start and stop playback but pushing play does nothing when they are disconnected. The other speakers, two amps, one port, two fives plus sub work and always stay grouped. I notice in settings that both the era 100 and move list under the Products section the name of the wi-fi network and report it as Excellent connection. However, none of the speakers that work have this report. They apppear to be in two software generations. I have tried turning off and on all speakers and rebooting the router. Any idea how to stop the era 100 and move being dropped. They did not do this with the old router. The old router was wi-if 5 and the new is 6e.

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H
2 months ago
MercinaryPilot
MercinaryPilotContributor I
asked in Speakers

Constant app problems

Hopefully this forum can help improve the uselessness of my Sonos products. I have an Era 100 (recent) and Sonos Play (had a couple of years), and constantly annoyed at the app trying to load and find my system. Then go through the hassle of it finding my system as well as a neighbours. Once selecting my system and it’s working, Alexa and hey Sonos don’t work. Occasionally Alexa does, but mostly not. All I get is Sonos is having trouble connecting to your music provider. Oddly, the Sonos one Alexa works reasonably well, but sometimes plays something completely different to what you asked her to.  I have the S2 app  it didn’t notice any difference is ease of operation. Not impressed by the sound quality either, hoped the Era 100 would be better but apparently not.  Any help troubleshooting would be welcome.

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Airgetlam
2 months ago
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mag7417Contributor I
asked in Speakers

Adding speaker (for music) to a TV system

Hi, I have a system set up called ‘living room’ with an arc, a sub and two ones. It works great with the TV and i am happy with that. The thing is… I want the same music played in my entire apartment. For that I would need another one or two. Can this be done? Should/can I use the current set-up as is and then create a new one named, say, 'apartment’ for when I play music? That is. When I watch TV I want to use the two ones for the surround sound and when playing music in the apartment I want to use the two from the ‘living room’ with the others in the apartment.  Or… what can be done? 😅

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N
2 months ago
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RmerwinContributor I
asked in Speakers

Account, System, Services & Voice greyed out and Unable to find my Sonos System

I am using the Sonos App on and XR10 iPhone with all software up to date for both the phone and the app. I follow the initial directions to set up my move speaker, The speaker and the phone see each other and connect, the app then says lets connect to my WiFi network. It is the correct one and I confirm it is the same one my phone is logged into. It asks me for the password. I type it in. After that it takes a few minutes and then I see the message that the set up was successful but it may not show on my system menu (well considering my system menu is grey and I can’t get to it no great surprise)it tells me if I can’t see it to press the power button for 5 seconds, and then turn it back on. I do this and now I have messages in settings that say unable to find my sonos systemIf I go to my internet provider app and look at devices, it shows my speaker is in fact connected to my router. I also check groups as I set up a group specific for my Sonos devices called Sonos sound systemIf in th

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Stanley_4
3 months ago
F
FfunContributor I
asked in Speakers

update error code 30

Hi I've  got a sonos 1 . I have tried repeatedly to update it and it keeps showing error code 30. I've removed the sonos 2 app from my phone  and  factory reset the sonos 1 and still get the same error. Any help would be appreciated  before  I just walk away, it just shouldn't be this difficult.   Thanks  

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F
4 months ago
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hopkins35Contributor I
asked in Speakers

Speakers unable to connect to Plex when connected to one specific Unifi AP

I have 7 Sonos speakers, a mixture of Play:3, Five, Era 300 and a Roam. I use Plex and play the majority of my music from that source. The problem I have is that when any of my speakers connect to a particular Unifi AP they are unable to connect to Plex and playback fails. If a speaker is part of the way through a queue when connected to one of my other Unifi APs and I force it to reconnect to the problematic AP then playback will fail on the next track. No other music services are affected and the same tracks played directly from my Sonos Library from a fileshare on my network play fine even when connected to the problem AP and this is the same share behind my Plex library. Network tests on the AP and the speaker(s) when connected to the AP show no problems i.e. name resolution is fine and connection to the gateway and internet are fine with no packet loss and no other wireless clients experience any connectivity issues. In the case of my 2 downstairs Five speakers this is the nearest

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H
3 months ago
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Mdnbee3Contributor I
asked in Speakers

cant find the "more" button

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

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L
2 months ago
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