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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2897 Topics

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VultureSongAvid Contributor II
asked in Speakers

Sonos One SL - Port Forwarding settings?

I’ve been locked out of my Sonos device since trying unsuccessfully to update settings (change the room name associated with my speaker). The app advised an update required, I tried (again) unsuccessfully to install it. After some hours with Sonos Support and speaking with BT, my ISP I now await a swap out replacement.Question I was unable to get a satisfactory answer to was this. Does the Sonos device need port forwarding settings in place in the firewall menu? In the BT hub settings, it describes port forwarding as necessary for gaming controllers to access the internet. I am able to connect the Sonos locally with my iPad, the Sonos shows up in the BT Smart Hub 7 screen,  but it seems unable to connect to the internet and therefore my account.Please assume I’ve tried each and every fix for this issue. Thanks for any assistance.

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V
1 year ago
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MoonshineMContributor I
asked in Speakers

Unable to transfer speakers to Wifi from cable

Hello,Can you please help me with a speaker WIFI -issue.I am unable to transfer speakers to Wifi from cable connection.Speakers are now in WM:0 -mode (cable) and works with cable-ethernet.Reinstalled speakers after Wifi password change but they did not connect to Sonos after this.I am trying to Update network from S2 app.System stucks in loop trying to find products for 1-2 minutes.I tried to connect cable to mesh network primary router but without success to tranfer speakers to Wifi.Do you have any suggestions how to connect to wifi?I have 3 Play1 and 1 IKEA Symfonisk -speakers.All speakers are updated to version 14.14Restarted all systems reinstalled app without any success. Thank you for your answers!

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J
1 year ago
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pingwing54Contributor I
asked in Speakers

Unable to connect Sonos 5 (2nd gen)

Hi.I gave my daughter my Sonos 5 for her to use but she’s unable to connect to her WiFi.She has tried everything that’s been suggested but still no success. She has even gone back to factory reset but with no joy. All she gets is ‘router not found’ even with an Ethernet cable.What is she doing wrong please? 

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Ken_Griffiths
1 year ago
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P DiddyAvid Contributor I
posted in Speakers

AM Lossless Audio to Stereo Paired Play 5’s using iPhone connected via Line-In

Hi,I’m aware that you can listen to AM lossless via ATV but I’m wondering if you can also listen to lossless audio through line-in? I have my TV set up as beam with sub and surrounds but the majority of my music listening is via stereo paired play 5’s (considering whether to move sub to join them). I’d like to listen to AM lossless and wondering if iPhone connected to one of the play 5’s via line-in with ‘uncompressed’ selected in audio compression settings of Sonos app is the way to go? Thanks! 

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106rallye
1 year ago
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ViperXL75Avid Contributor II
asked in Speakers

No trebble. Everything sounds like mid-level or bass

Guys.I am panicking over here.My old Sonos Play1 decided suddenly today to start playing only mid-range and low-range (bass) sounds.Everything I play will sound without trebble.I have tried PowerOFF/PowerON.Tried resetting by pulling power cable and plugging back in while holding Playbutton at the top. And then go through "Adding new product" setup.I even tried connecting it to cable instead of wifi. And also played multiple sources.... from internet and music on NAS.It didnt get hit or fell down.It was just standing on top of my clothing closet all the time. No sunlight or heat there.  What else can I do?Did it break down just like that?!? 

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V
1 year ago
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doboy001Contributor I
asked in Speakers

Sonos Play3 will not connect to S2 app

I have a Sonos system that I bought a long time ago, but I Play 1, sub, bar and boost that I have enjoy using for a long time. My dad's friend gave me his old Play 3 that he haven't used for awhile. I tried to reset the Play 3 and add to my system but the Sonos app keeps giving me a warning that the app can't connect to the Play 3 and to contact customer service.I looked up YouTube videos and read that I need to factory reset the speaker than add it. I tried the methods by unplugging, holding down the "mute" button and then plug it back in and wait till the Led turns Amber then green.Well, the speaker LED turns Amber than flash white and the mute button flashes green. I never see the LED flash green. I also tried holding down the volume up + mute button and all I get is the Amber LED and a flashing white LED and flashing Green mute button. Still can't add the Play 3 to my system.Any suggestions? 

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Airgetlam
14 days ago
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SAIWContributor I
asked in Speakers

Update 14.19 - Music stream and/or speakers dropping out.

Hi,Has anyone noticed that since installing update 14.19 an intermittent problem of total loss of sound, or the 'odd' speaker dropping out, sometimes for up to approx. 5 secs?  More of an irritation than anything  else.  Never experienced this before and nothing obvious has changed on my network.I suspect the update is the problem but, one issue the update did 'cure' was a problem I had with speakers auto grouping post the previous update.Diagnostic (1066513742) provided within 5 mins of the last occurrence of this 'new' issue occurring. Any suggestions?

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S
1 year ago
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pateldivyang84Contributor II
asked in Speakers

Sonos Amp and KEF Ci160qr. Distorted sound at high volume.

Hi. I am using a pair of KEF Ci160qr Ceiling Speaker on the Sonos Amp. At low volume the sound is good enough. But the sound gets highly distorted at high volume. I have just used the default settings on the Sonos Amp. Can anyone let me know, what the best settings for this combination. Thanks in advance.

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Corry P
1 year ago
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lysy201Contributor I
posted in Speakers

speaker after recent update + no internet = zero funcionality

Hi All, I use Play:1 for few years and Beam (gen2) for about year. Both are on same network connected via RJ45 with disabled wifi. Play:1 has internet access as I am using it for internet radio. For beam I have limited internet connection in router and enabled it only on occasion when there was update pending. Beam is only used for TV so internet access is not needed.So far all was working with no problems.After recent update I have noticed that Beam is showing as not connected in app. Usual router/ speaker reboot didn't solve it out.I have noticed that if I give internet access to Beam it will show in app again. So far internet access was required for online services and updates but I still was able to see speaker in app, change options, play music from local NAS. How is working now it means if we loose internet for any reason we not be able to play local music, change volume/settings, so system become useless. Why do i need internet to switch on night mode for example? Chat with Sono

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J
1 year ago
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ChrisfromColumbusContributor I
asked in Speakers

Sub Mini Not Sound

Finally got my Sub Mini connected to my ARC (SONOS needs to come up with some sort of interface to look at configuration, it's ridiculous I have to stare at my phone for 5 minutes before it fails and not have any information to work from)Now, I don't have sound coming from the Sub Mini.The Mini Sub is right beside my ARC.Help?

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Ken_Griffiths
5 months ago
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bistodogContributor I
asked in Speakers

Mounting bolts for Sonos Play:1

I have moved house and lost the mounting bolts that go into rear of the play 1's, can somebody point me in right direction for a replacement. Thankyou

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Airgetlam
1 year ago
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User457860Contributor II
asked in Speakers

Can't add Play One to existing system

Hi - my existing system is a Bridge, a Sonos 5 (version 1) and 2 of Play One (gen 2). Running on S1 controller as the 5 isn’t supported under S2.Cannot get a Play:1 to connect. Tried via WiFi and hard wired direct into Router and back of Bridge - no go.If I reset controller (on multiple devices - phone and PC) then select “new system” it finds the new component (only when hard wired) - the Play:1 and it works OK BUT the original 3 components are not seen. If I remove the ethernet cable to the Play:1, reset controller, it then finds the original components and all works as usual.In summary, adding Play:1 only works when hard-wired, and only by itself. It actually stops the original 3 components being recognised. All thoughts welcomed!

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J
1 year ago
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Blue ToyzContributor I
asked in Speakers

Which Sonos speaker is Louder? The Sonos Five or the Sonos Outdoor Speaker

Hello Sonos Community, I am considering between purchasing the Sonos Five and the Sonos architecture Outdoor speakers. Though I originally was looking for outdoor audio, I went to a shop and heard the Sonos Five audio and was wow’d. Does the Sonos Outdoor speaker, paired with the Sonos amp, deliver similar or better sound when compared to the Five?

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U
7 months ago
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James_84Avid Contributor I
posted in Speakers

Sub destroys 5s bass

I’m finding that the sound is better when the Sub is switched off allowing the Fives (2) their full range, the bass just sounds so much better.Has anyone else experienced this?

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J
1 year ago
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TheDirgerContributor I
asked in Speakers

Upgraded from a BT Hub 1 to BT hub 2 and having real problems upgrading my Sonos System to accomodation thechange in network

I updated my BT Hub 1 to a BT Hub 2 today. I cannot upgrade the SONOS system to work. I have 4 speakers, 2 x Sonos One set up as Living Room and 2 x Sonos PLAY:1  as Kitchen. I have seen the topic related to connection issues with the BT Smart Hub 2 from April 2021, but have checked the firmware level and it is V0.31.00.10253-BT, so well up from the problematic firmware.I did manage to get the two Sonos One’s set up, but the 2 x PLAY:1’s arent having any of it. The SONOS app only recognises one of the speakers and wont upgrade either.Is it possible to do a clean install? I did remove and reinstall the app, but the config still seems to be present.

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UKMedia
1 year ago
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Mike37Contributor I
posted in Speakers

products not found

Hello,before posting I tried following the existing guides but without achieving the result I wished.After changing my internet provider I 2 Sonos one SL weren't found on the app(S2). Until so far I have tried factory reset, app reset and tried to set up a new system through Ethernet cable. What I have "accomplished" so far is only one speaker playing and only when it's connected with an Ethernet cable, although WiFi option is enabled. Both of them never worked together. Also when I try without the Ethernet cable both of them have the whole spectrum of led lights blinking. Has someone an idea?? because I ready to give up😩Thank you all in advance 

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Airgetlam
1 year ago
F
FidelioContributor I
asked in Speakers

Connection to other rooms lost when using line-in at Play5

Hello,I am operating a Sonos S1 system with 10 speakers in 8 rooms. The music plays in party mode (i.e., all rooms connected). Everything works fine. I now added a turntable through the line-in of a Play5 (gen 1). Mostly, this works fine. However, often the sync between the rooms breaks down and the music only play on the two speakers and a bass booster that are connected to one pair in the room, in which the turntable is connected to one of the speaker. After a while, the other rooms pick up the music signal, but then loose it again.I wonder whether it is too much bandwidth for the Play5 to simultaneously SEND a signal from the turntable to the system and to RECEIVE a signal from the system. Would the set-up be more stable if I were to purchase a Sonos Port and feed the turntable signal into the system with it (obviously, I would prefer not having to do that, as it involves extra cost)? Is there a way to stabilize my system so that playing music coming from a turntable in multi-room m

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F
1 year ago
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MbaymadsenContributor I
asked in Speakers

Airplay sound drops on paired speakers.

Hi everyone,I have experienced issues with airplay from appleTV to Play:5 gen2 and a paired Playbar.When I airplay to the Play:5 the sound is constant but the paired Playbar drops out on/off with a 30sec or so interval. It is the same if I airplay from other devices. It seems to have appeared after the software update recently.Any ideas om how to fix it or why this has occured.?BR,Morten

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Airgetlam
1 year ago
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SOMNIAC74Contributor I
asked in Speakers

sonos Amp play 3 stereo pair one speaker very quiet

I recently bought the Amp to replace my old Connect. I play the line in signal via two Play 3’s set as a stereo pair. Since the change to Amp only one of the stereo pair plays the line in signal - Apple Music as source plays through both play 3 speakers. It is not the L/R balance either. Any ideas?

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S
1 year ago
macmovieman
macmoviemanTrending Lyricist I
asked in Speakers

Some speakers stuck “updating” after upgrading to 14.20 any suggestions?

I would love to know if anyone has their speakers stuck updating after the latest upgrade to 14.20. It’s been like this for a few days now and just frustrated, not knowing what to do.  

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Airgetlam
1 year ago
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ndy911Contributor I
asked in Speakers

strange One (Solo SL )

I have a strange 1 as in my One SL has decided to stop connecting to my wi-fi after 3 months.wonder if anyone is kind enough to share their ideas - I am at a standstill.in no particular order :all my other devices can still connect to my wifi network...using same passwordI cant hard word to my router as it only has the one port - to receive although I have unplugged it.I have reset the Solo many times following Sonos requirements - I have enough time with the Sonos to know how to trouble shoot - reset and configure.in short I can get all the way through the set up = bluetooth connecting - audio confirmation and selecting my network - however when I enter the correct password the Solo won't accept the password and gives me an exclaimation mark reject.I can connect via Apple air but I want to use the Sonos ( latest version) app.I have tried connecting using n android devoice with the same resultsa grateful user awaits any ideas Andy  

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Corry P
1 year ago
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jellikitAvid Contributor I
asked in Speakers

sonos one keeps dropping out

I have 2 routers.  The main router in my house (let’s call this “router A”) and then a cat 6 cable runs from router A 100’ out into my garage to “router B”.my speaker will not work with router B.  All of my other Wi-Fi products work fine (computer, iPad, etc).  The speaker drops continuously.  I have done a factory reset, and also connected speaker with cat 6 directly to router B.  Still have problems.  The speaker works fine on router A.what setting needs changed on router B?

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Corry P
1 year ago
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TryingReallyHardToAbideTrending Lyricist I
asked in Speakers

Sonos One SL won't connect to TP-link Archer AX5400 (AKA AX73) Wirelessly

I can’t get this thing to connect wirelessly to my Archer AX5400 (AX73). Is this a new compatibility issue based on firmware updates? I have had Arc and One SL connected to this same router in a different location less than 6 months ago. Now, trying to set up a new system, it fails after I enter the WiFi password. 

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Ken_Griffiths
1 year ago
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Lee84Contributor I
asked in Speakers

grouping to another room

I’m having trouble grouping my speakers with another speaker in another room (can’t group all speakers together) can anyone help. Very frustrating 😫

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Ken_Griffiths
1 year ago
A
AbqishomeContributor I
asked in Speakers

Grouping speakers using App when source is another device (not the phone)

Hello, I have a SONOS Arc SL with surrounds connected to a Samsung TV via eARC HDMI. When I want to hear music in other rooms on my remote One SL’s it is typically easy to hit their individual ‘group’ buttons to sync the remotes with the Arc SL. (And of course, if the source of the audio is on my phone it is easy to group the speakers via the app.) However, I want to add more One SL’s and place them about 10’ up on a recessed shelf - in this case I will not be able to sync them manually using the ‘group’ button on the individual speakers. Is there as way to group these unreachable remote speakers using the app on my iPhone to sync with the Arc SL even when my iPhone is not the source of the audio? Thanks so much!Abqishome

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106rallye
1 year ago
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