Speakers

I’ve been a long time customer and really love my Sonos system that I have added to over time. However, in recent weeks we’ve been encountering a number of different issues including:Different speakers randomly not showing up in the app (this is not consistent to specific speakers) Sound randomly cutting out of individual speakers while music is playing (also not consistent to specific speakers) Volume randomly changing on individual speakers while music is playing (note that the volume in the app is not changing but the volume of the actual sound coming out of speakers) Sound from the TV routed via optical cable to Playbar cuts in and out (note this is not an issue with the content/streaming since no issues when using the TV’s built-in speaker for the sound) Search within the app takes an excessively long time and does not consistently return results for connected services  Skipping tracks in the app does not work consistentl

HI,I am looking to move or transfer a set of Ones to another location where they can be accessed by multiple people via Bluetooth or even if they have to download the Sonos app, and/or add it to their on system as a separate location if that’s possible.  Obviously looking for the easiest way.  What I am doing is taking the Ones to my martial arts studio in hoping to have multiple use them.  I’m not concerned if any services are carried over.  Is it easier to transfer the speakers to a new account and have people logged into that account via the app? I’ve seen numerous responses but, it still leaves me at a loss.  This is the breakdown of what I am trying to accomplish.*Setup a new or separate  system at the studio.*Have the ability for  multiple people use it via Bluetooth or app. Thanks in advance,Mark

I have a SONOS system consisting of 4 Play:1 devices and a SONOS Boost device. These have all been working fine until I went from the typical WI-FI system on my modem, to a mesh system. I finally got the Play:1’s to work, but for some unknown reason, the boost will not connect. I have tried numerous times. After each attempt, It would say “Your mobile device couldn’t connect to your Boost. Make sure the Boost is connected to power”. I don’t know why it has to be so difficult! Everything is says to do is already being done!I have tried so much, that I don’t even think this Boost is necessary anymore. I thought I needed it to boost the wifi signal to each device, but not sure anymore

my gen 2 play 5, linked to my gen 1 playbar, have recently been having syncronisation/delay issues and it’s more scary than ever when listening to Radiohead 😁 Seriously, why is this happening and how can i get them back in sync?

My Sonos system, which has worked seamlessly for years, suddenly won't connect to my WiFi. Before going through the setup for each of the 6 speakers, I'm checking if there's a current Sonos issue or if there's something I might be missing. I've already tried the basic WiFi network resetting steps. Appreciate any suggestions. Thank you.

I have 14 products in my Sonos System. i recently changed my broadband provider and this has played havoc with the system. I want to run th system off the S1 controlllerduecto having a ConnectAmp that is incompatible with the S2 controller. I had to downdrade 4 products which was donecsuccessfully with the help from support. However I have 5 products that show a spanner symbol with dot and “not registered”. When I try to register them with “link to my account” all shoe a set up error and suggest checking the internet connection. which is fine. Can anyone help me fix this?

I have a pair of Sonos Play 1 speakers as part of my larger system.  Both speakers are working fine, and I’ve set the “Status Light” setting on the app to off.  One speaker’s light is off and the other is flashing.  Why is it flashing and how do I correct this?  It flashes whether I’m playing music thru it or not. Oh, and it’s a white light. Thanks.​

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify but works fine with Tidal. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. 

Not sure what's the deal here. I have dolby Atmos for home theater enabled. If I select any other settings, no issue.

recently i was listening to my S2 speakers.  Sometimes i use the voice feature to raise or lower volume.  Well, today i tried to increase volume, all of a sudden the speakers were wide open.  i immediately unplugged unit... could i have damaged my speaker??  it still sounds good, wondering it i could have damaged speaker

Hey, during a Sonos S2 app upgrade, the Dolby Atmos logo is lost in the app with previously spatial audio songs on Apple Music, even Sonos Spatial Audio list misses it. It worked beautifully earlier. Is it broken or is the logo just omitted in the app?

Diagnostics number 163658452is there any update yet on the progress of a fix for Era100 connecting to Sony BT turntable but no sound? I’m hoping there is good news very soon or my pair of Era100 will have to go & be replaced with another brand of speakers.

Feature Request:  I am a huge Sonos fan - with multiple rooms, Stereo Era 300, Stereo Era 100, Stereo 5’s, and an arc 5.1 home theater and even a Sonos connect to drive my hot tub system.  I would very, very much like to add a second sub to my stereo 5 setup (yes, it's a lot of base), but the room and music are asking for more.  I am contemplating leaving Sonos speakers and using a Sonos Amp and non-Sonos speakers and subs to do it, but I would prefer just to add a second SUB.  It's just software and an extension of what you can do on the home theater please enable this.Thank you for considering it - if someone knows a way to do this I would value that as well.  -jamieA separate note is very interesting how the Era 300 pair and the 5’ pair sound so different in different rooms.  The Era 300 pair do not work well in a bedroom with a lot of soft fabric and surfaces.  The 5’s sound amazing in that room.  The Era 300 pair sounds

Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas

Hey there!I have a pair of Sonos era 100 since a few weeks - everything worked perfect so far…I use them as a Stereo Pair (L+R) - sound is amazing…Most times i connected my iPhone or iPad with bluetooth because with Wifi are sometimes few seconds where the speakers set off… so that’s why i mostly use bluetooth…I always was connected to the right one with Bluetooth cause its just necessary to connect to one of them to have the stereo sound… since a few days I connect as usually but you don’t hear a sound…but I didn’t change anything… today I tried to connect with the Left one with bluetooth and it works like before… so my question is: what happened with the right one? Is there a damage?

Hi, I have a customer that has 4 play 3's she wants to wall mount can anyone tell me what the screw size is as I can't find one to fit. Is it an imperial size ? as I’ve tread an M5 but it only turns a ¼  before it stops because the threads are not the same. Hence is it imperial size. Thanks in advance

Hi, the last few days the alarm on my Sonos have not played. Not even the chime. I can’t see any reason why, and I’ve even tried to set a new one that also doesn’t work. Diagnostic number 713679030. 

I have Sonos 300 in the living room and Sonos 100 in the kitchen and want to be able to sync/pair them to play the same music simultaneously, how do I do that?

Good morning,I was working at my desk and my cat was wandering around on my desk as he always does but there he had been behind my Sonos Five and instead of going around for the very first time he climbed on it with these paws. As a result, he turned the sound on loud while walking on it and I wonder if that could have damaged the speakers of the Sonos Five because I now find the sound muffled and especially in certain pieces I hear hiss crackling.So reassure me or how else do we get a replacement?Thanks in advance

Hi. I am thinking or buying a pair of Ere 300s. I want to use them for streaming music in stereo and I have two questions.  I want to position them either side of a chimney breast. Will it be a problem to have the speakers at different heights (other than the aesthetics)? my TV is in the corner so I am probably going to have to limit the TV sound to one speaker as the stereo will be in the wrong place if I use both. I am thinking of wiring the speaker to the TV. Will the speakers be able to work out intuitively whether they are receiving sound from the TV through a wire and send out of one speaker and when they are receiving music wirelessly from my phone and send it to both?Any help is much appreciated. Thanks. 

I have two era 300’s which I initially paired with a Sonos Beam (Gen 2) to create a sort of Atmos set up without the subwoofer.  I also wanted to decouple this set up from time to time to create just a stereo pair with the era 300s and play vinyl/CDs etc.The problem is the Atmos set up is pretty bulletproof and working well but when just paired as a stereo pair the era 300s regularly drop out with only one speaker working or both dropping out.Does anyone have any ideas what could be happening? 

Hello Sonos Community - please help! :) I had 1 Play 5 Gen 2 and 2 Play 1s (Gen 1) connected to my Virgin Media WiFi for 3 years no problem. I came back from holiday and it wasn’t connecting on my phone, and forgetting i had a VPN on, factory reset the Sonos. I realised afterwards it was because i had the VPN on my phone. The VPN is now deleted. But I cannot get it to connect again, despite hours of resetting everything on the phone with Sonos Support. From some chat rooms I think it might be because IP addresses have been given out to different devices and this can confuse it.. The temporary network does connect but then it gets stuck, so it seems like maybe my phone cannot connect the temporary WiFi network?It’s the same wifi as before no changed settingsany ideas pleaseee?thanks!  

Hi, I recently purchased the Sony Ray and on occasions we get breaks in sound and crackling for two or three seconds on our Sonos ray and connected Sonos 1.  We have checked optical lead connections and seem to be ok. Any suggestions would greatly appreciated  

I got a new sonos one and it connects to the app fine. Then all of the sudden when I exit out of the app then open it back up the sonos one is not listed in my system. It happens on everyone’s somos app in the house and I thought it was a product problem so I exchanged it. But it is still happening. I tried to turn off my router and then set up all systems again and it is still not working. So every time I want to use it which is a lot I have to factory reset it and set it up again.

How can I clean the speaker cover of the Sonos Arc - over Christmas someone got candle wax on the grill - and although the speaker still works perfectly, it looks awful. Any thoughts please?