I have around 11 sonos speakers and 3 Apple HomePods. The HomePods work flawlessly for Airplay. But only certain speakers work on the Sonos side for Airplay and no matter what I do, (unplug all speakers and reboot router and modem and finally hard reset most speakers, nothing seems to work I consistently get “unable to connect to “speaker name””. However they all lseem to work on the Sonos V2 app. Has anyone found a fix to this issue?
Not all Sonos speakers are AirPlay2 capable, is there some possibility you’re trying to send a signal to an older device? See https://support.sonos.com/en-us/article/stream-airplay-audio-to-sonos
That being said, you can always do what I do…send the AirPlay 2 signal to a device that can receive it, then go into the Sonos controller and ‘group’ your older speakers. It’s the way I get an AirPlay 2 signal to play on a pair of PLAY:1s frequently.
Hi Bruce,
None of my speakers are older models. I have the Beam 1st Gen. The play 5 2nd Gen. 3 One SLs a Gen 2 sub. 2 Symfonisk table lamps 2nd Gen and 3 Symfonisk book shelf speakers. 2 gen 1 and 1 Gen 2. Does that change anything?
Not really, just suggests that you have potential wifi interference issues. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Hello again Bruce,
Yeah, I submitted diagnostics and while on hold with a support specialist. During that 10 minute call I screen shared my phone with her so she saw the same errors as I did. Then we unplugged all of my sonos speakers in order and reset my routers. And continued to get the same issue.
Thanks for your replies,
Doug
Same here.
Homepod and AppleTV works. My Sonos Roam is also working.
But my Beam, One SL, Symphonisk and Port are « unable to connect ».
This speakers that are not working had know the S1 version. The roam is only 2 month old.
Did an annoying factory reset on a One SL and it is now working like a charm with AirPlay… Hope to get a fix and not have to reset all others speakers.
It’s pretty unusual to have to do a factory reset on a speaker, unless instructed by Sonos.
I’m trying a new whole home router and getting rid of my mesh system to see if that helps. I will keep you all updated.
I tried just before to shutdown everey Sonos and mesh access point, restart the router. Start only the main access point and one sonos connected to it, with no result. That is a bug in the sonos operating system, not with the WiFi or router. It has maybe been introduced with subsequent updates.
It was working well before and now, only my new Roam is working. After a factory reset, they work again. I was driving crazy, looking at my network, but you’ll not find anything as it is obviously not a network problem.
I’m having the same issue from months now. It’s infuriating. After resetting the device, it works for a day and then again same issue.
I thought it breaks after firmware update, so stopped updating, but that theory is wrong.
Did anyone find a long term solution?
Yep I confirm. Reseting is working, but for a short time. No solution so far.
Hey people, I found a solution to my problem. It’s an expensive one. I got rid of my junk eero mesh system and got the netgear nighthawk that has a 3500 sq ft range. I completely reset every single speaker (11 sonos 3 HomePods) and everything works like a charm. I have 2 separate networks. I named my 2.4 GHz “Lights and Sounds” because most of my HomeKit lights or switches run on that 2.4 GHz channel. I just keep my phone on that at all times. All of my other devices like laptops and computers and gaming consoles stay on the 5 or 6Ghz channel for super fast internet. Been tuning this for about 3 weeks and no issues yet. Hope that helps.
I had the same problem today. I called Sonos support and they instructed me to unplug, the re-add my speakers. That resolved the issue for me. The key was to hold the infinity button down while plugging in the speaker and keep holding it until it started flashing green. Thereafter, I clicked “add product” in the app and followed the prompts to reconnect
That’s a factory reset , and will erase everything stored on your speakers. It certainly may reset your connection, but if you have playlists saved in Sonos, you’re going to lose them.
Factory reset of all my speakers is not a viable solution.
+12
Just tried it on my system and it only connects to my HT arc speaker and surrounds which is hardwired to the router
rest unable to connect
Good job I don’t use airplay…
I have the exact same problem. Used to AirPlay to Symfonisk speakers and HomePods mini simultaneously, always worked well (especially once I installed an Apple TV which apparently works like a hub for all this)… until I updated my Apple gear (Apple TV and iPhone) to iOS 17.1… On the web some suggest that that’s the reason and Sonos should update their software to make it work with the latest iOS….
Or maybe Apple should update their software so it works with Sonos and others? It wasn’t a Sonos update that broke this, was it?
OK, that’s what resolved the issue for me (for now, let’s see…): In Apple HomeKit settings, go to “Speakers & TV” and set to “Anyone on the same network”, and make sure “require password” is switched off. Then unplug and replug the Symfonisk speaker(s).
It’s pretty unusual to have to do a factory reset on a speaker, unless instructed by Sonos.
Right. In the real world, I have reset my whole Sonos speaker not just a ton of times, but used hours and days, trying to find a reproducable solution. Speakers that can’t be found even when they are sitting besides the WiFi router, items that are being lost and rediscovered. It is a completely unreliable system that seems to be built upon age old radio technology that irregularly just demands a restart.
I’m here again, because my new iPhone 15 phone could not connect via AirPlay, so I reset it, and it worked for 5 days, but now Sonos again is not allowing me to connect to any speaker in the house execpt the Sonos Roam, seemingly because my wife tried to do it also.
All my devices are from within the last 3 years.
So no, it is not pretty unusual. It is all too common.
Still shouldn’t need a factory reset. All of those symptoms indicate a network issue, not an issue with the Sonos speakers themselves. By doing a factory reset, you’re masking the issue, not fixing it, most likely.
There are three recommended things I’d suggest for you.
First, try a simple IP refresh, by unplugging all Sonos devices from power, then perform a reboot of your router. Once the router has had a couple of minutes to reload itself, plug back in your Sonos. Note that if this fixes the issue, I’d look in to how to set reserved IP addresses for your Sonos in your router’s DHCP table. This fairly simple action, once I understood how it functioned, stopped my issues in their tracks. The router I was using just wasn’t handling the fairly frequent requests from the Sonos properly.
Next, review the wifi interference FAQ, with particular understanding that some interference doesn’t have to come from network devices, or even from within your home. I’ve had experiences from both an errant microwave, and from neighbors with a new router stomping on the same channel I’d been using.
But finally, and perhaps most importantly, if neither of the above work for you, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
+12
Forgot to mention that Spotify free and Deezer free works when airplay is used to all my speakers but Apple Music and Qobuz don’t
only on the arc which is wired to my router which is odd oh and my network devices all are in reserved ip
when using the Sonos app everything works even in my garden
This is also happening to me, but only on my ports and fives. I have all my Sonos units wired by ethernet: 3 amps, 3 ports, 2 fives, a Move 2, a Roam, and some older, non airplay play 1s (no expectation for airplay). The amps work and the ports don’t. I have reset everything in the past and have had them all working temporarily, but the ports reverted back to this behavior after resetting multiple times. Resetting is a pain in the behind, just for it to revert after a few hours.
What did Sonos support say, when you called in after submitting the diagnostics?
I have the same problem, first in the Sonos app it told me when I started trueplay that it was not compatible with the device's operating system (iOS 17), and it wouldn't even let me use the speakers through the Sonos app or through Airplay, Then I called about a month ago and they told me that it was actually because the app was not yet compatible with iOS 17, that they already had several reports of this incident and I asked since when and they told me 1 month, as of today It's been 2-3 months and users with iOS 17 have this problem and they haven't been able to solve anything, today I can use it through the app and through airplay but when I want to add it to my HomeKit it won't let me get that same ad they published. and I have tried everything to restart the equipment such as speakers, cell phone, even Wi-Fi, connect it to different Wi-Fi networks and delete them and add them back to the system, put them directly into ethernar, updated the app, my cell phone and speakers and I still cannot connect them to my homekit. What can i do? They have a update about this problem in the app?
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