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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,113 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5113 Topics

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jspmorrisContributor I

asked in Speakers

Arc Volume Dropping

The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV. Thanks for any help.-Jeff

9865

1 year ago

deancleanContributor I

asked in Speakers

Connect vintage turntable to Sony TA-1130 to Era 300

Hello all, I think I have this figured out, but I’m no expert and cant find my exact setup or attempted setup. I have a record player without an integrated amp. I also have a vintage Sony receiver that I inherited from my grandfather, its a TA-1130. I just purchased the era 300 with the line in adapter. I believe I can get this all working together.I hook the record player to the receiver with RCA cables, then receiver to era 300 with an RCA to 3.5mm cable.My question is what input on back of receiver do I connect the rca to 3.5. Im assuming the preamp input? any help would be appreciated. Thanks.

21816

1 year ago

jhertel2189Contributor I

asked in Speakers

Connecting to router after password reset

We had to change the password on our router after a hack. We cannot reconnect our Sonos products to the wireless network using the new router softward

4841

1 year ago

TW1Contributor I

asked in Speakers

How to add PC speakers to Sonos

This seems like a very straightforward thing to do so I’m really hoping I’m missing something. I have really nice PC speakers. I want to add them to Sonos so that they are a device. Similar to using the Sonos Port with a tuner. I’ve got the Sonos app on my PC but I do not see anywhere to simply play or add the PC’s speakers to Sonos.Please tell me this is possible and how to do it :) Thanks!

129812

1 year ago

BOL74Avid Contributor I

posted in Speakers

Sonos smell

Hi.I have a past in car-audio just to give anyone a little info when i make claims or ask (silly)question it’s from there i justify why i ask them.I purcase two Sub Gen3,with two weeks between. First one i notice allmost right out of the box it got like an more electrical smell to it. And when i started play some low’s i could really smell it. From the very first time the sub start play,the smell was there. But it cleared up a bit during the first days,so by the time i got my secound sub the only time i could smell the first Gen3 was play loud music over perhaps a few 3-4min tracks. The other Gen3 did not smell as much as the first one,and it cleared up like after two evenings watch some movies.Then i got some Ikea Symfonisk Book Shelf speakers…..and guess what…..they smell EXACLY the same as the Gen3’s…. But they need to be “pushed” a little before they start making a smell. I got four of the Ikea BS(Book Shelf) and all of them smells.I would belive that this perhaps is the thin seale

2042

1 year ago

SteveBoscoContributor I

asked in Speakers

Connect my Sonos Arc to my new Deco PX50 mesh

Hi, I have read through all related posts and can’t seem to figure out how to get it working. I have just purchased a Deco Mesh PX50 which is a powerline mesh network. I can’t figure out how to get the arc connected to the network and I need this as it is how I stream my music. I also need the mesh as the wifi in the house was not adequate previously. Any help greatly appreciated. Thanks!

2156

1 year ago

ZlatenContributor I

asked in Speakers

Help with figuring out bluetooth delay issue

Hi all!I recently moved an Era100 to another room to use it as a computer speaker and I am running into a strange scenario: If a connect through bluetooth from my mac there’s no delay If I connect through Bluetooth from my PC, there is a noticeable delay. The interesting thing is that I also have a Muso QB. If I connect through bluetooth to it from the same PC, I don’t experience any delay. I am not a 100% sure why there’s only delay on the Era 100 and not both of the speakersAnyone had a similar scenario and was able to sort it out?

HoopContributor I

After rebooting my music voice command "Stop music or pause music" will not function.

JoshSydContributor I

I’ve just purchased an Indoor/Outdoor set (Era 100 and Move), I plan on getting a second Era 100 to set up together eventually, just didn’t do it right away due to the cost. My question is, could I have 2 Era 100 in sync with my Move? I’m not concerned with stereo sound. I just want the two era 100 playing inside and the move outside when I have people over. Thanks in advance!

2121

1 year ago

JohnF8Contributor I

asked in Speakers

Use Eras 100 as speaker for Mac Studio

I would like to use my Eras 100 as a speaker for my Mac Studio.Since I want to avoid delays, I would like to use the line-in on the ERAS 100. Bought a USB-C to 3.5mm adaptor from Apple, but it’s not working.Do I need the SONOS dongle absolutely? Is there something unique about the SONOS version? I don’t think the Mac Studio has a “pre-amp” but I am not sure. Will it work once I have the proper dongle or I will be limited by my Mac Studio output capacity?

5531

1 year ago

Denox78Trending Lyricist I

asked in Speakers

Sonos ERA 100 wall mount 90° ?

Hey everyone,I just bought a pair of ERA 100 Speakers that I want to put on wallI also bought the dedicated wall support but I’m wondering if I can rotate the speakers 90° just like below :I think the speakers pretty heavy and i’m scared it fall, is it possible ?

4372

1 year ago

vasugupta711Contributor I

asked in Speakers

Sub mini + Era 100 as PC speakers

Hi, I am using 2x Era 100 as stereo pair connected to my PC via Bluetooth. I’d like to add a Sub mini to this pair. Will this system work for Bluetooth streaming via PC/Mac? Sonos website mentions that the Sub Mini does not support Bluetooth. I know I could add them as a system on Sonos app and airplay music, but I am not sure if it will work with BT.

3323

1 year ago

SMMIContributor I

asked in Speakers

Compatibility from US to UK

I have a Sonos sound bar, subwoofer and 2 speakers that I purchased in late 2016 in the US. I’ve just moved to the UK and I’m hearing that components ‘should’ be able to be used here in the UK but I want to confirm that before I try plugging them in and connecting them.How can I determine what models I have, and if they are or are not able to be used here in the UK?

5622

1 year ago

DuardAvid Contributor I

asked in Speakers

app room names

I have three zones. Somehow the app got scrambled, misidentifying each zone. How do I reprogram the app? Thanks

1774

1 year ago

JonnyPatContributor I

asked in Speakers

using sonos speakers.

Can’t you just use Sonos speakers as speakers? No internet involved just plane old speakers.

421

1 year ago

veritas44Contributor I

asked in Speakers

Permanently link Roam and and Ones

Hi, is there any way to permanently link a set of Sonos Ones with a Roam (which I am using as a bridge to play a Bluetooth-only source onto my Ones)? Currently, the transition between playing a streaming-source (which makes use of all the speakers turned on) and playing the bluetooth device is not so seamless as the Roam automatically gets ungrouped from the Ones every time it detects the bluetooth source and I have to re-group them manually.I thought I would just be able to add the Roam to the same “Room” as the Ones, but the “Living Room” doesn’t appear as an option when I try to assign a room to the Roam (a new room called Living Room 2 gets created automatically).I set up this system for my uncle who has a disability so it’s kind of hard for him to remember all the steps and scenarios. Many thanks

3574

1 year ago

DBurke67Contributor I

asked in Speakers

Airplay & guests

I have Sonos 5 and Sonos 1 which I use through my wifi but people keep changing it with airplay how can I stop this it’s annoying and I can’t seem to open it on Sonos app.

JJCMContributor I

Help pls! Sonos play 5 was working fine till last night I go to use it and it’s not working, I’ve tried everything the app tells me to do but still nothing, on my sonos app it’s saying can’t connect to Sonos Wi-Fi , I’ve been through all the problem solving but still it won’t connect .

542

1 year ago

PASCAL MBContributor I

asked in Speakers

DEFECTIVE SPEAKER

I have a total of 5 speakers 5s, 3s and 1 All S1.the 1 does not connect it is unreadable to the system and all the others are on. I have tried every thing but I think it is cooked. can I please get it replaced and how. Please advise. Moderator edit: removed Sonos ID as it’s identifying information

131

1 year ago

Jonnydrama32Avid Contributor I

asked in Speakers

trueplay + 2nd sound profile

I have Trueplay setup, but I also would like a second sound profile. I notice when I manipulate the EQs, it affects my Trueplay sound. Is there a way to have one profile be just Trueplay and the other a completely different sound profile?

1489

1 year ago

jlmartin102001Contributor I

asked in Speakers

how do wireless speakers get powered

Do all wireless speakers require a plug in to a wall outlet for power. Are there any battery options and if so how do they perform

22236

1 year ago

Alain WillaertContributor I

posted in Speakers

s2 ne retient pas le nom des pièces

Bonjour,j’ai changé un One et une beam gen 1 de place et leur ai donc attribué de nouveaux noms de pièces. Mais s2 ne les retient pas. Que faire ?merci.

989

1 year ago

JZ05Contributor I

asked in Speakers

Please Help sonos desktop speakers????

Please Help sonos desktop speakers????I have 2 sonos play:1 (convert the ethernet ports to 3.55mm) ??and one Sons one A100can these be used to create a desktop speaker system with windows 11or could I achieve this with the sonos ZP80additionally could I use 2 sonos Gen2s and achieve the goalbasically what is the easiest way to create a sonos desktop system. with the stuff I haveany help appreciated???

553

1 year ago

dortnumaraContributor I

asked in Speakers

When setting up a product with wifi having connection problems

When trying to install my product, there is no problem when installing with ethernet, but when trying to install with wifi, I see the product after entering the wifi password, I get a failed to connect error.It says to make sure there is 802.11bg/n type routing, but I have a new modem and I specifically looked and my routing is correct.Can anyone help me if they have this problem?

1122

1 year ago

Berky1010Contributor II

asked in Speakers

Ceiling Speakers Distance Apart

Hi - I have three pairs of ceiling speakers with one amp for the kitchen and rooms directly connected to them. Currently in the kitchen the speakers are about 6 feet apart. My question is - is that too close? What issues arise if the speakers are too close to each other?

5948

1 year ago

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