New to me Sonos One - completed a factory reset - sonos app finds the speaker & asks if i want to connect - Proceed with connection and the app says that a software update must be completed in order to proceed. Successfully initiate the upgrade but it never completes. I have let it run for over 24 hours. I have re-booted my modem, my souter and completed another factory reset and got the same outcome. SONOS Cust Serv (after waiting 90 mins to connect - that should tell you something - has me do it all again and surprise - same outcome ) conclude that the issue is my EERO Router and extenders. Interesting - I have 8 other speakers that work perfectly well on my network. Sonos you can’t have it both ways.
Question
Sonos One Not completing software update
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.