Speakers

Hi guys, I’ve got a constant clicking noise from one side of my playbar, help line says it’s damaged beyond repair, not had it 5 years, warranty out, this is outrageous for a speaker of this quality, anyone else had this problem? thanks

Hello, I just bought a new speaker, Move 2, and it doesnt work to connect. We have tried different phones and networks but it doesnt work, how should I proceed?  Edit:Can it be because of the update the 6th of June? Moderator Note - Combined posts.

I’m about to buy a pair of Era 300 speakers to replace my One SL’s as surround for my setup.  However, as I was cleaning my One SL’s last night, I discovered cracks on both of the speakers near the top side edges.  This had me really worried because my old Play 1’s bought in 2017 had developed these cracks after 5 years, and they started peeling and tiny pieces breaking off eventually.  The One SL’s are less than 2 years old.  I then searched the internet and found a lot of people are having similar issues with all kinds of Sonos products including the Era100s which just came out last year. Sonos really needs to do something to address this issue.  There’s a nice Father’s Day deal for the Era 300 right now, but I don’t think I would risk investing further in Sonos products, not until this is addressed.P.S attached a pic of one of my Play 1’s; you can see that there’re some holes now on the top after all the peeling and breaking off. 

I recently moved.  I am currently using the Sonos s1 app due to a couple older Sonos speakers.  I have: 2  play ones  1 play:1  1 play 5  they are all visible on my app.  however when I try to  play everywhere I cannot get them all to sync and work.  I can only play the two play ones at the same time to make music. If I select the play:1 and/pr the play 5 no music will come out. however if I start by selecting the play 5 I can only play music out of that.  same with the play:1 I am unsure how to troubleshoot this and get them to all play the same music at the same time. Please advise potential solutions.

I can't set my location in the app settings so I can get weather and news reports. When I ask the speaker for a weather report it tells me to set my location in the app under voice control settings. Can anyone help me with this? 

after the latest update cannot connect to any of my products Please help me

Goodafternoon, my era 100’s (2) cannot connect to bluetooth, they will not respond to anything, and are not findable on the phones. The button on the back seems to be not responding to anything. what is wrong?

I am interested in buying Ikea symfonisk. I have the S1 app. Does that work?I think that I have to have the S1 app because my  speakers play 1 and play 5 are old. Is that true? Thanks in advance?  Morten

Már többször előfordult a hiba .Van két különálló hangrendszer .:1.- 2db play gen2 +sub van.2.- csak 1db play5 gen2 van .Az uj app latja a ké rendszert, de nem tudja őket egyszerre összekapcsolni ,“Nem lehet csatlakozni.própálja ujra később “ hibát ír .Éppen az szól amelyik előbb fel jelentkezik a hálózatra .Mindent ujra indítottam többször is .Mit csináljak ? Moderator Note - Translation by Google:The error has already occurred several times.There are two separate sound systems.:1.- There are 2 play gen2 +sub.2.- there is only 1 play5 gen2.The new app supports both systems, but cannot connect them at the same time."Unable to connect. Try again later" error.It is the one that logs on to the network first.I restarted everything several times.What should I do ? 

I just bought a pair of Era 300’s. Walk mounted them for rear surround sound. My issue is. I tried removing my Sonos 1’s. The Sonos app will not allow me to remove the 1’s. I tried calling Sonos customer service & they couldn’t help. Does anyone know how to troubleshoot removing a Sonos product from the list? 

While playing an internet radio station on two Sonos unit, the Eras 100  starts “ playing”  a tv show that is on , somewhere?Again, it just happens during music play.  I shut it off,  and restarted with same music- tv voices gone.weird.  The One SL in different room continues playing music, does Not pick up tv voices.anyone else?vmichaelb

Just bought 2 subs but neither are connecting to an established system. The subs are connecting to WiFi but will not connect to a room. Living room is an Arc, sub and 2 SL's. I've tried with and without Ethernet. I keep getting a message that it won't connect and to check the power and network, but nothing in my house is having connectivity issues. I've rebooted the subs and arc and router multiple times and I still get the same issue. I sent diagnostics in, the number is  Can anyone help? I spent 2 hours so far trying everything and am extremely frustrated. I even tried to connect it to a pair of SL's in another room and get the same error. I'm using a Deco XE75 mesh system if that helps. No issues on any other Sonos devices. *Moderator Note: Removed Diagnostic Number*

I do have a beam 2 , sub min and 2 x Era 300 which I replaced with 2 x Era 100. I can’t say I like to listen to music when my setup for ERA300 is combined with my beam 2 and sub mini. On weekends I try to listen to good music and pair 2 x 300 as stereo.When I do that, I use apple music via Sonos app.This is where it starts to suck big time.When I start a music, I hear only sound from the right side , about after 10-15 seconds left side also starts but one side drops all the time and comes back.When I switch to another track, one side is continuing with the previous song and the other side moves to the next song and about a few seconds later they meet somewhere.Every time you change the music and push the button on the app it takes time to move to the next song and above mentioned issues happens every time. Even when I change the volume it doesn’t react immediately only after a few second. Don’t know if I am doing something wrong and if anyone else facing same issues but ERA 300 as ster

Hello everyone I have two Sonos 5. It took me a while to write here but my speaker are not not connecting as before it use to, actually can’t se green line and do my paring. Why it is like that. It couldn’t play with lan cable. But it was playing without. Not anymore. It is a long time. I thought it was because my old company and telephone, but I have new now. Can you help?

My speaker (Play 1) is connected to the router via an ethernet cable.  Having tried all the advice I have found online (including factory reset), the speaker will not switch on.  When I press the play button, it flashes orange then nothing.  Of course when I try and do anything from my Android phone, I get the message “Searching for nearby products, make sure they’re powered on”.  But the powering on is the problem!  The factory reset went exactly as planned but then I get the message that my product cannot be found.  Any ideas, or do I just decide that my speaker has died the death?

Hi team, I was using my Sonos Play 1 four speaker system to play music from my local NAS for about 5 years without any issue (if we exclude that still youtube account can’t sync, but this is not the propose of this topic). I used Popcorn Hour A110 as a NAS, which unfortunately stop working after last update that use SMB 2/3. So I bought Synology DS224+ and transferd the music. Configure it and everything was perfect until the next day when I wanted to resume playing from "Recently Played" option in iOS Sonos app. Since then I’m unable to play from "Recently Played". I receive error 701. From what I’ve read so far Sonos support want to blame network for the cause of the error, but I’m pretty sure that this is not the case. My network is pretty much the same, same router, same position of the speakers, same wifi range. Network is as stable as it was before, only changed the NAS. When I want to play just have to browse trough the synched playlist and chose the starting song and it plays.

Hallo, meine Gerät erhält immer wieder den Fehlercode 1101. Update nicht möglich. Wir sind mit der FRITZ!Box direkt verbunden. Er findet aber das Signal nicht. Wir haben alles nach Anleitung wiederholt und nichts funktioniert. Wir wolle die Box für den Fernseher nutzen. Es wird auch angezeigt, das die Box mit der FRITZ!Box vebunden ist..  Moderator edit:Google Translate-Hello, my device keeps getting the error code 1101. Update not possible. We are directly connected to the FRITZ!Box. But it cannot find the signal.We repeated everything according to the instructions and nothing worked. We want to use the box for the television.It also shows that the box is connected to the FRITZ!Box.

Why i have an error 1101 on my sonos five

Experimento problemas de disminución del volumen al reproducir formato en dolby atmos . Como en aplicaciones amazon music o tidal.  Al bajar la calidad el volumen aumenta. Anteriormente no experimentaba este fallo.  Moderator Note - Translation by Google:I am experiencing volume drop issues when playing dolby atmos format. As in amazon music or tidal applications.  As the quality decreases, the volume increases. Previously I did not experience this error.

Beam and Subwoofer connected in Living Room. Other Speakers & Move products are Not Found.Network is correct.What to do?Nicholas

I am having an issue connecting my Sonos amp gen 2 to my Xfinity router when I set up the amp it connects then does not show up on the Sonos amp. I tried resetting it multiple times and tried it numerous times I don’t know what more to do. please help I tried calling Sonos they seem to not know what to do. do you think me connecting directly with Ethernet cable will work ?

My 2 connects were working flawlessly until the “update” and now they’re useless, they can’t keep playing, the just quit before 2 minutes. I have reset the router SOOOO many times, I hardwired a play one next to the router per tech support to create a Sonos “network”. Even if I start playing from Spotify it quits before the 2 minute mark.  I was told by a tech rep that it’s my network and if that’s the case why none of the other play ones (5 units) have the same issue, only the one connects.  everything was working fine until their stupid update….    

Have several room set ups and today I picked up another G3 Sub…plugged it in, app found it, ran a speaker update, but then it wouldn’t connect to my room (Beam in this case). I can see the speaker in the system screens, and it says Sub unassigned….I’ve tried to add it to room via the Sub (add to room), as well as the going to the Beam set up and adding a sub method…In both cases it starts the process, I see the screen with the speaker visual on it and then the little progress bar just fails and it says try again.Of note, when I go into About my System, I don’t see the new sub in that section (the screen that shows all of the speakers, id’s and how they are connected, etc…).I’ve tried hardwiring, factory reset, resetting router, restarting app…..Any other suggestions?

just wanted to share my experience today with Sonos Support.  It took a long time to get someone on the phone, but after I did it was great… loooong story short, when i was setting up a new sonos arc for my in-laws, it would give me an error 1101 after entering the wifi password. Support helped me manually plugging in the arc soundbar directly into our Eero main router with ethernet cable, then having to use my MacBook pro to download the sonos app and pushing an update to the arc… then after the update, i was able to unplug the soundbar ethernet cable, and place the soundbar where it was going to live, and do a factory reset, then hookup with wifi.. now it works after 60 mins on the phone with support trying many things.. but it works great now.

I have used Sonos for 7 years and have 2 Play 5’s, sub, sound bar and 2 play1’s on my TV and a Move, so I a little committed to Sonos. The new black app is a disaster, can’t control rooms or music. I called the help line and was told to disconnect the 3 WiFi discs we have in the house as Sonos is not compatible ( has been for the last 4 years) and if this fixed it I was to call BT and ask them to make the WiFi discs into Access Points, BT say this isn’t possible. I call Sonos helpline back and the operator clearly knows there’s a problem but doesn’t admit it. I’ve had no feedback or response since. When will they fix this? Why can’t we just get the old app back which worked? Was the black app tested?