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Hi, 

 

I deactivated wifi on some of my devices in the past. Now I got the “great” new app. I try to reactive Wifi on the devices, because I restructure my hole home network. 

 

I try to reactivate it on one ikea symfonisk and two One SL devices. The app says, wifi is active, but if i remove the ethernet cable, the three devices to not join the wifi. Even more, if i try to deactive the wifi in the app, I get the error message “Ein Fehler ist aufgetreten” “Bitte versuche es erneut” and retrying creates the same error message.

 

Any ideas what I can try? 

Hi @dht 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you’re having. I have not heard any other reports of this, so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. If they are unable to resolve it, they will at least be able to document it properly and report it up the chain for a fix to be engineered.

I think it likely that a factory reset of the affected speakers will resolve this, but as some users are reporting issues with adding products to their systems, I want to avoid doing this if possible. A reset will also erase the speaker logs, so we won’t learn anything from doing so. But, I’m leaving this here in case there is a long wait time on the phone lines.

I hope this helps.

 

Hi, 

 

I deactivated wifi on some of my devices in the past. Now I got the “great” new app. I try to reactive Wifi on the devices, because I restructure my hole home network. 

 

I try to reactivate it on one ikea symfonisk and two One SL devices. The app says, wifi is active, but if i remove the ethernet cable, the three devices to not join the wifi. Even more, if i try to deactive the wifi in the app, I get the error message “Ein Fehler ist aufgetreten” “Bitte versuche es erneut” and retrying creates the same error message.

 

Any ideas what I can try? 

For now, I would try to keep your speakers hardwired if that is what works for you. Until Sonos solves the connectivity issues users are having, I would suggest not changing your setup. You could run into connection issues.

Well running them hardwired is not an option. I have 12 Speakers and not all are situated, where I have cables. 

 

I indeed managed to fix it by borrowing an android device with an installed version of the old app. Sadly I had to reset the speakers roughly 20 times until everything was working again. 

 

 

… not a happy customer...

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