Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,038 Topics
  • 15,408 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3038 Topics

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robjewittContributor I
asked in Speakers

Speaker room name change won't save

I’ve recently moved my Symfonisk speaker from its place in the Office/Den and swapped places the Kitchen-based Play 3. I was able to save the Symfonisk’s room name to Kitchen 2 in the iOS app but the Play 3 will not keep the new room name.  Now both keep overriding any name changes I give them. Any ideas why?Video of the issue below:I do not have Apple Home setup at all in case that’s important.

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Ken_Griffiths
2 years ago
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FrustratingContributor I
asked in Speakers

Changed Wi-Fi network and now can’t use my Play 3 speakers

OK Changed my home network and I guess I waited too long to change the settings in Sonos. When I go into Settings the option for system isn’t highlighted and I can’t get in to change my network settings 

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F
2 years ago
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rush9Contributor I
asked in Speakers

No power to my Sonos Play 1

My Sonos play 1 is about a month out of warranty. There is no power now on the unit. The power cable seems ok as I have a spare and had no luck using that one either.Can anyone help?Thanks

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G
2 years ago
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helenwilliamsContributor I
posted in Speakers

Sonos play 3 will not connect and system will not update...HELP tried everything!!!!

Sonos play 3 will not connect and system will not update...HELP tried everything!!!!Reboot, turn off reboot etc, nothing is working to update the system just get Error 1101, tried all tips and still nothing working.Helen

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Airgetlam
2 years ago
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SteveG63Avid Contributor I
asked in Speakers

Play 3 won't move to S2.

Long time Sonos user here.  I bought an Arc and while waiting for it,  I decided to move my Beam and Play 3s to S2 since I will need it for the Arc. I successfully moved the Beam and one Play 3 to S2.  I cannot add the second Play 3.  I did a factory reset and S2 sees the speaker and walks me though adding it.  I get the chime PIN thing and then it says that it is adding the speaker.  Then it craps out and says to unplug the speaker and try again.While this is happening,  I lose the first Play 3 that I successfully added.Prior to this,  these were a stereo pair under S1.  I went ahead and created a new S1 system with my older devices using SonosNET - that is working fine.  The S2 system is also using SonosNET as I have the Beam plugged into my router.  S1 is on channel 1 and S2 is on channel 11. All of my Sonos devices have a static IP assigned.  I removed that reservation for the two Play 3s and rebooted my router in order for them to grab new IPs.   Any ideas before I call Sonos?Than

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ratty
2 years ago
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Grand Central SFContributor I
asked in Speakers

Play:1 Keeps Reverting to Private Network

I have seen this question asked a number of times in multiple ways with no solution given. I’ll try again. I have a mesh Wi-Fi network broadcasting 2 networks: the private one, and our guest one. We want to move our Play:1 speakers to the guest network, but they keep reverting to their old (private) network! And we are getting increasingly infuriated at the abject shoddiness of the UX.• I cannot connect ethernet to the guest network — all hard connections only go to the private network. Don’t suggest this. It cannot happen.• I cannot turn off / disable the private network. It’s our primary network. Don’t suggest this. It cannot happen.How do I tell these f***ing speakers to just f***ing forget the former f***ing private network?! It’s absurd!! Basically every mainstream device made in the last 2 decades has a “forget this network” option. This should be so simple: move to a different network. There are a million reasons why someone would want/need to do this, and the ability to do so s

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J
2 years ago
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tomkmContributor II
asked in Speakers

System split and missing products!

My set up is Play1, Play3 and Connect running on S1.Recently i was experiencing issues with Play 1 and Play3 dropping out.I thought that Connect might be the issue, so turned it off and tried to connect both Plays via Wifi direct to Router. What happened next was that my system somehow “split into two”. Under my login in app i can see Play3 but can’t see Play1 or can’t even add it in. If i log out of my account i can see Play1 but can’t see or add Play3.Is there a way how to reset the whole system and start over? Or any other suggestions?It is driving me crazy. 

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buzz
2 years ago
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edwardpikeContributor I
asked in Speakers

Unable to turn off or reboot

Our Sonos system has completely stopped responding: the white light is on, however nothing happens when we press the Play button, even for 60s +, or when we run through the factory reset sequence… it just stays white …Any help would be greatly appreciated!

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Corry P
2 years ago
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BarkoftheBirchContributor I
asked in Speakers

Play 5 wont play after reconnection via ethernet

My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.This has now happened twice...any ideas anyone? TIA

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R
2 years ago
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Chacin-ArtContributor I
posted in Speakers

Sonos Play 1 ne s'allume pas

 Bonjour, mon Sonos Play 1 ne s'allume pas après un court-circuit dans la maison 

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Ken_Griffiths
2 years ago
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mflatContributor I
asked in Speakers

Early adopter, forced upgrade to S2, Play:5, Connect Amp, Sub not discoverable/pairing

As an early adopter, I am beyond frustrated with this product at this time.There’s constant breaking upgrades.After I finally made time for the S2 upgrade and started recycling my setup (3 Play:5, 1 Connect Amp into wired ceiling speakers, 1 Sub), I can’t discover my second Play:5 nor my Sub.All the documentation I find online seems outdated. Do NOT tell me I need to wire any of my SONOS products into my router---I paid $$$ to avoid wiring.Extremely annoyed at this point.

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buzz
2 years ago
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JonathanKContributor II
asked in Speakers

Line in audio problems

Hi,I have a Play 5 with line in connected to my turntable and it sounds superb. The problem arises when I try to listen to the vinyl in other rooms.For example, the play 5 is in my conservatory where I tend to listen to records most of the time, but when I want to connect to the Play 3 in the Kitchen, the playback drops regularly, but only on the kitchen speaker not the 5 in the adjoining room..?Why does line in work perfectly through the 5, but poorly through the other  speakers in my set up..?TIA,Jonathan

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ratty
2 years ago
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LemmyContributor II
asked in Speakers

Music drops and Play5 disappears from apps Rooms list

Hi!My Connect Amp and Play 5 is ethernet hardwired.I had drop-outs on my Play 5 for a very long time, like 1min then it plays for 10sec and then gone again.When then selecting only my Play5 from application (Rooms list), suddenly that room disappears from the list. Still playing, not able to control it.Diagnostic is sent, no:1247721983ThanksLemmy

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Airgetlam
2 years ago
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OlehSContributor I
asked in Speakers

Sonos Connect:amp and Play:5 system goes down

Hello everybody, I have some problems with my client sonos system.We have:  9 connect:amp (gen2) | 1 playbar | 1 sub (gen2) | 1 play 5 (gen2)my client connect(turn on) the play:5  two times a week on the pool and line-in from projector to watch movie and group the play:5 and pool amp’s.During last 2 years everithing was working great until last 2 month, the system after connect or disconect play:5 goes down and he needed to reboot all amps to play music again. Last week, the problem changed, now everytime he connect(turn on) the play:5 all system goes down, music stop playing everywere and all amps just desapear from his S2 app Until he disconnect the play:5 from the power, and then by magic the sistem start apearing again in the app and after 5/10min start work perfectly again.all system is in DHCP so its now ip problem, i already reset the play5 2 times and every time I add it again to the system, goes down. Can anybody help me with it? :c

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Airgetlam
2 years ago
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Pietje PukTrending Lyricist I
posted in Speakers

Fix for Sonos Play:5 with very low volume

Hello Forum,I just fixed a play 5 which was having very low sound at max volume settings. Scanning through the forum I see many other posts but no fix. The issue is not the amp but the fact that the 24V for the amp stage is not triggered when you select "play". There is a mosfet (Q27621) switching the 24V power to the amp stage. This mosfet could be dead or, like in my case, the signal feeding the gate of this mosfet not getting applied. There is a small circuitry near the mosfet, tracing this back leads to the large CPU board  connector. Just before reaching the connector there is a 10kOhm resistor (R27835) which was dead in my case. I replaced it by an "old fashion" one which can take some more power. I hope this will help some folks to give their Play 5 a 2nd life. Good luck! 

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S
2 years ago
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mmmmishaContributor I
asked in Speakers

Suddenly no sound from Sonos Play 5

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do. Meanwhile, our Connect in another room is working just fine.

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Corry P
2 years ago
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chiaContributor I
posted in Speakers

compatibilità

Buongiorno, ho un vecchio sistema home theater Bose Lifestyle 18 collegato ad altre casse Bose in più stanza. Per avere musica in streaming ho collegato più chromecast audio. Se collegassi al Lifesyle 18 il SONOS PORT è compatibile? riuscirei a trasmettere anche la musica dei CD sugli altri chromecast audio?grazie per le informazioni

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G
2 years ago
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dcmouyardContributor I
posted in Speakers

How do I get Sonos to work without an internet connection?

I have some vacation property that has no internet or cell reception. I want to bring some Sonos speakers with me, but I can’t get them to work. Here’s what I’ve done so far:I have a router that has the same WIFI information as my home network so any devices that can connect to my home network can also connect this one. Again, this WIFI has no internet. I was able to get my Sonos speakers to work on my home network when the internet was disabled (with local files only, no streaming services obviously.) I brought a Play 5 to the vacation property, and I confirmed that both my phone and the speaker were connected to the vacation network. The speaker was able to connect to the network either via WIFI or with an ethernet cable. The Sonos app on my phone couldn’t find a Sonos network. Perhaps this was because my home network was tied to a different GPS location? The phone app required Location services to be on, so I couldn’t disable that. I couldn’t create a new Sonos network without an in

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D
2 years ago
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Montana_SydneyContributor I
asked in Speakers

play 5 gen 1 cant connect

Using S1 app (black)I have a Sonos Play 5 gen 1 that i can’t connect to my network.  I’ve read the article, and tried all the various suggestions including connecting with an ethernet cable but no luck.I can see the bridge connecting but can’t get the play5 to connect…I factory reset the speaker and tried to reconnect it.  I can see it but it won’t connect.When i do the ethernet cable option, and hit the two buttons together i get the chime, but that’s as far as it goes.  After that i get the “can’t connect” message.  I have another Play 5 and Play 1 Please advise.

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Airgetlam
2 years ago
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tx.bakersContributor I
asked in Speakers

Play:1 suddenly stopped working

My play1 and play3 were in use when the play 1 stopped working.  The light won’t come on - I tried unplugging and plugging back in. I tried a different play1 power cord but no light. The original power cord worked normally with a different play1.  Also, it disappeared from the app.  Is my play1 dead?  It was weird how it just stopped while music was playing.  I’d be appreciative of any suggestions, similar experiences.  I have 3 more play1’s and I’d hate to think they’ll be dying 1 by 1.  (Sorry for the bad pun)

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K
2 years ago
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jcouzyContributor I
asked in Speakers

Unable to add Play:1 to existing system

I tried to add the 2nd Play:1 speaker to an existing system with a Play:1 speaker. I did a factory reset on the 2nd Play:1 speaker I want to add, the wizard took me to the process and at the end I consistently get the message that the Play:1 might not be visible in the App and the I need to power cycle it.I submitted support diagnostics; the confirmation number is 734836827.What to do now….

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Ken_Griffiths
2 years ago
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WASD - Gaming CaféContributor I
asked in Speakers

Only 1 box plays music of the Play:1 stereo pair

Hi I have this problem that only 1 of the 2 Play:1's actually plays music. In the beginning it was only the left one that worked. Now the music switches from one speaker to the other. Sometimes both of them play. They both have their white LED lights showing and I can see both speakers in the app. I have had them for 1.5 year, but this problem started only a month ago. They are connected by WiFi and are wall mounted above the bar. I only use them to play Spotify. Diagnostic number: 1042496142 Thank you in advance!

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Corry P
2 years ago
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beckgirlContributor I
asked in Speakers

System won't update or connect and can't seem to connect to my network at all

I am at the end of my tether. I have wasted hours trying to get my system to work after one of my speakers (a Play 3) showed as needing to be updated. I tried this, it didn’t work (said it couldn’t update and couldn’t connect to Sonos). I did a reset of that speaker and things have only got worse. Now, none of my five speakers work. I have followed all the steps your Support pages suggest multiple times (turned off router, waited, turned off speakers and then turned them on again, etc, etc). I have tried to submit diagnostics but they can’t be sent either. Please, please can someone help. No changes to my router or settings. I’m so fed up with it all.

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Airgetlam
2 years ago
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Darren2012Contributor I
asked in Speakers

Play:5 bass heavily distorted

Hi ive two play 5 2nd gen the sound, esp the base is starting to get really distorted, at times it’s ok then on a really heavy base it sounds like the speaker is vibrating with no base the sound is as it was perfect crystal clear true sound is on is there anyway I can fix this the speakers are lit only ¾ months old   

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James L.
2 years ago
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Lee777Contributor I
asked in Speakers

Sonos play 1 intermittent connection loss

We user 7 Sonos play 1s grouped in in the following manner : 2 In the front part of the office; 2 on the center column and 2 at the back side with the last 1 being alone in the corner near the back. There were all working fine until just more than a month ago. Now they randomly just go silent, they don't disconnect from the network and since I managed the network there hasn't been any change in the connected devices. I ran n constant ping to all 7 as well as to internal and external sites like youtube but there wasn't less than 0.002% packet loss. I did restart them all as well as reset and setup the whole system again from the ground up but still the speakers disconnect in a weird manner. What tends to happen is the music will stop then the font set will play then they'll go slightest and then the center speakers will start playing at about a ¼ of the normal volume.  I have the same issue occurs even if I change music providers.

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Corry P
2 years ago
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