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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5124 Topics
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fms95032Contributor I
asked in Speakers
Audio just randomly stops - interference?

This is an ongoing issue Sonos support ticket number ********. Two rooms, one with an Arc, base and surrounds, and another room with Beam, base and surrounds. The Arc and Beam are wired directly to the router. When playing music (Apple Music, Sonos app, Pandora, local files, etc.) the Arc stops playing, then the Beam, then the player shows it’s not playing.I’ve restarted, rebooted, changed wifi channels, wired as many wifi sources or turne them off as possible.Since the last incident of the music stopping - when switching the router to channel 11 - the system worked fine for 8 days (I thought this was solved as it was the longest issue-free run in since this started happening in early January 2024) - no! today, the music stopped same symptoms as before.I’m out of options to try that I know about.Ran diagnostics within a minute or two of the music stopping - 1663922707.Any suggestions on what else to check and/or try to resolve this issue? thanks,Fred Moderator Edit: Removed Case number

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10 months ago
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MicksologyContributor I
asked in Speakers
Era 100 Paired + SUB Mini - Delay in second Era 100 connecting

Hi SONOS Community,Having been an avid SONOS fan and user for over a decade now I thought I better join the community!My latest additions are a pair of SONOS Era 100’s with a SUB mini. I’m extremely impressed with the SUB mini in particular, I think we have all been waiting a long time for this to become a product.Era 100’s also fantastic, but I have been experiencing sub par SONOS expected performance.I’m intrigued with how they pair because I almost always experience an initial delay with the second paired speaker joining the party (not using bluetooth) . This can be anything from 30 seconds to 2 minutes, the SUB is also prone to the same delay. The speakers are 1.5 meters apart.Now I also have 2 SONOS ONEs paired and I believe these are bonded using wifi and they perform as one, immediately and every time. This leads me to believe the Era’s are bonding over bluetooth. If I am right, IMO, this is a step backwards to the solid connectivity I’ve come to expect from SONOS.Is anyone else

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10 months ago
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ybertrandContributor I
posted in Speakers
streaming audio

helloi would like to send some audio from movie on my play 1 from my mac m1 do you have any tips or idea pleasethank you very much

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Y
10 months ago
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GuyWillsContributor I
asked in Speakers
After router reset with factory settings, how do I rebuild Sonos system

I had to restart my router with factory settings. This produced a new network, so I can’t connect to Sonos system. Do I need to do any resetting of the Sonos units ?  And how do I create a new system ?Sonos units:3x Sonos Play:1 1x Sonos One SLHere’e what I’ve been doing:using the Sonos IOS app (note only one Sonos Play:1 unit is powered on)iPhone is on the new network. Start app Unable to find your system, Lets fix it Did you change your router or network settings ? - Yes Do you want to add a trusted network to Sonos ? - Yes Find system Finds Sonos unit - Select. Note this displays the Sonos One SL unit name and image ?  Why, mine is powered down ? Hold down top button until amber flashing - I pressed button Let’s connect mobile device to your Sonos One SL’s temp network: SONOS “Sonos” wants to join WI-Fi network “SONOS” ? - Join Unable to join network SONOSNow I’m stuck

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10 months ago
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harry smithAvid Contributor I
asked in Speakers
sonos era 100 and move keep dropping out of everything group

I recently changed my router and now my era 100 and move speakers keep being dropped from the everything group. If the group is applied I get playback from all devices. But after stopping playback the era 100 and move disconnect after a while. This is a problem because I use these two to start and stop playback but pushing play does nothing when they are disconnected. The other speakers, two amps, one port, two fives plus sub work and always stay grouped. I notice in settings that both the era 100 and move list under the Products section the name of the wi-fi network and report it as Excellent connection. However, none of the speakers that work have this report. They apppear to be in two software generations. I have tried turning off and on all speakers and rebooting the router. Any idea how to stop the era 100 and move being dropped. They did not do this with the old router. The old router was wi-if 5 and the new is 6e.

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10 months ago
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PostmoeContributor I
asked in Speakers
Why is it so difficult to have 2 Era 300 working independently in the same network?

I’m struggling to get an apparently simple setup at home. I have 2 sonos era 300 in two separate rooms and had the candid idea to have them registered under the same account.The only complexity my network has is a simple wifi repeater upstairs. The repeater replicates the network through LAN. The result is quite frustrating, as the app is only able to recognize 1 system at a time and momentarily forgets the existence of the other one. Switching from one to the other is virtually impossible. Sometimes reconnecting the smartphone to the network works after multiple attempts. If the Sonos app is in a particularly nasty mood, it will decide to pick exactly the opposite device and stick with it no matter what.  Spotify seems able to differentiate devices and control them… to a certain degree, as last updates form Sonos seem to have limited this possibility.I’m quite surprised this is not plug & play as this is basic smart home stuff. Tried to fix it for some time when I was hooked by th

2021
jgatie
10 months ago
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baroquianContributor I
asked in Speakers
Sonos Era 300 Stereo Pair - side tweeters

For owners of the Era 300s in a stereo pair configuration; Is it expected behavior that for each speaker the left and right tweeters are disabled/barely audible? I certainly heard more from the side channels in single-speaker configuration. Are these side tweeters turned off in a stereo-pair configuration by design?This is the case with Apple Music, both stereo and Dolby Atmos tracks. The woofers, and top and front tweeters all fire nicely, but no side tweeters.I hope someone can shed some light on this! Thank you

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Corry P
10 months ago
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Sassa145Contributor I
posted in Speakers
sl one ne se connect plus

Sl one n arrive plus se connecter à mon compte merci de votre aide Moderator edit:Google Translate- Sl one can no longer connect to my account thank you for your help

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10 months ago
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Max HeadroomContributor I
asked in Speakers
Multiple products "updating" for days

Hi Sonos users,I am in deep with multiple Sonos products all over the house. Currently I can no longer use my:Play: 1 x 3 One x 2 Boost BeamThey all have the same error message for DAYS now:“Your [device] will reconnect to your Sonos system when the update is complete”You can imagine my frustration.Can anyone in the community please tell me how to speed up/cancel/reset this clearly broken updating process?Thanks so much,-Sad guy with no music any more 

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Stanley_4
10 months ago
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pawelr225Contributor I
asked in Speakers
Sonos Sub Gen 3

Hi, I already have a Sonos Beam Gen 2 and two Era 100 speakers. I'm thinking about buying a Sonos Sub Gen 3. The requirements say that you need at least one non-portable product with a built-in amplifier, e.g. Arc or Era 300. Can you tell me whether Will the Sub Gen 3 perform 100% of its capabilities without any problems with this configuration? Is Arc or Era 300 necessary for it?

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Schlumpf
10 months ago
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ACNTrending Lyricist I
asked in Speakers
Play:1 won't stay connected in Sonos App, but DOES stay in Spotify

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most. 

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10 months ago
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Marion2LyonContributor I
asked in Speakers
difficulties setting up a second Play:1 speaker

Hi, After a factory reset, I have successfully installed a Sonos Play:1 in wireless mode using the Sonos app 2 (I had initially tried with the Sonos app1 and it said my Sonos speaker version wasn’t supported). When I tried to install the second (also after factory reset), I couldn’t do it. I had to connect it to the Ethernet cable, and even though I was successful at connecting it to the network, I could not then get it registered. I looked into the settings details and the first speaker shows as WN1 and the second one shows as WN0. I have tried going into « manage my networks » to switch my second speaker to a wireless network but it won’t even let me click on the tab because apparently this version of the app doesn’t support my Sonos product. Any suggestions would be much appreciated. 

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Corry P
10 months ago
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SteakMan11Contributor I
asked in Speakers
Xbox One

Bonjours, j’ai ensemble de sonos one SL chez moi et j’aimerai savoir si il y avait un un file pour connecter les sonos à la sortie audio de la console car ma Xbox ne prend pas les sortie audio en wifi … j’ai regarder sur internet et il dise d’acheter un câble TOSLink mais si je regarde sur ma paie de speaker il y a une seule prise et c’est une prise internet . Donc comment faire car j’ai mes speaker depuis des année et je ne peux pas les utiliser sans prise

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Airgetlam
10 months ago
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RyceyContributor I
asked in Speakers
Sonos One volume issue - automatically changes to low

Looking for some help please. I have two One speakers in my restaurant as stereo. They work via my iPad on AirPlay. What’s happened for a few days now is that the volume on all apps (Apple Music app, Spotify and sonos) is automatically adjusting itself back to about 10% on the volume bar. Regardless of where you put the volume it snaps back to about 10%. It’s infuriating and despite being around 10% you can’t hear anything. I’ve seen some articles about overheating but they’re not hot. I’ve also seen articles about software updates but the speakers seem up to date (the Sonos app doesn’t offer updates) and my iOS is up to date. I will also mention volume settings such as ones that won’t let it go above a certain level are turned off. if anybody has a remedy for this I would be thrilled. Thanks  Moderator edit: changed “Bluetooth” to “AirPlay” for clarity

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Mr. T
10 months ago
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mylesmitch24Contributor I
posted in Speakers
Can you buy replacement letters for speaker?

The “S” has fallen off my Move 2, so it just says “SONO” and a little glue mark, can you get replacement letters form anywhere? 

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melvimbe
10 months ago
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tecu81Contributor I
asked in Speakers
Google Wi-Fi and Sonos Era 100 doesn’t work. Streaming music keep cutting off.

I currently utilize a Google Wifi mesh network with three hardwired nodes strategically placed throughout my house. Working remotely with my wife, the Wi-Fi coverage in our home has been consistently reliable without any previous internet-related issues.Recently, I acquired a set of Sonos Era 100 speakers and configured them in Stereo mode within my living room. However, I've encountered poor Airplay quality. The music streaming keeps cutting off and sometimes just one of the speakers works.I'm reaching out because I have confidence in Sonos products, and I'm curious if there might be a compatibility issue between Google Wifi and Sonos Airplay for music streaming.Prior to seeking assistance here, I exhaustively explored potential issues with my Wi-Fi network, including placing both speakers in close proximity to the Wi-Fi access point. I can confirm that the Wi-Fi connection throughout the house is impeccable, boasting a robust signal strength. Additionally, I use an iPhone 15 with the

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Corry P
10 months ago
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noahberriosContributor I
asked in Speakers
Play 1 not found by S1 controller after downgrade

Hello! I recently purchased a used play 5 (gen 1) to use with my current play 1. I was able to setup the play 5 on the S1 controller without issue. I have downgraded my current play 1 to be compatible with the S1 controller but I keep getting ‘product not found’ in the S1 controller app. The play 1 is blinking green, any ideas why the controller cannot find this product?

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106rallye
10 months ago
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D.E.E.Contributor I
posted in Speakers
Play 1 found but can't add to S 1 system

I had four Play 1's on an S2 system, and recently acquired two Play 5's, which I had on a separate S1 system. Everything worked fine until I tried to Reset the Play 1's and add to the S1 system. Not sure, but I may have missed a step before deleting the S2 app. I have one Play 1 connected to router via network cable (I'm adding them one at a time) while the S1 system searches for it to add. S1 finds the Play 1, but the only options I get are "Review your options" and "About downgrading to S1". I view both "Review" and "About", but then see no option to continue. Solutions appreciated!

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Corry P
10 months ago
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Peter V71Contributor I
asked in Speakers
Unknown Alarm Source

My beam has an alarm with a radio station playing every weekday at 6am. I’m sure that I set up the alarm using my iphone a long time ago but I’m unable to determine which app or platform I set it up with and so I can’t turn it off. I’ve checked the Sonos app, google assistant, Alexa, Siri, the radio station app and I’ve turned off every alarm I could find on my iphone but it still plays the same radio station every weekday at 6am.I don’t think it’s an issue with Sonos but I’m wondering if it’s possible to determine the source of the alarm through a diagnostic or by other means.  

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Airgetlam
10 months ago
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BennyjetContributor I
posted in Speakers
Sonos drops out every morning on initial startup…

I’m new to the chat thing….i have a mesh system for internet in my home…half of the speakers drop off every morning at startup….so damn annoying….I have a pair of Era 300s a pair of Fives and a Sub…..Sonos checked the system out via their system in California, they claim it’s seamless and checks out good on their end…any suggestions for how to fix this problem…? Thanks, Ben

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10 months ago
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mianvimeContributor I
asked in Speakers
Remove sonos One from Sonos App

HiI just sold my 3 Sonos One SL and want to remove them from the Sonos application.What can I do?Thank in advance 

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Mr. T
10 months ago
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jeroendeContributor I
asked in Speakers
Play 5 can't connect both wifi and ethernet

Hi, I have a question regarding my play 5 gen 1. After moving the play speaker cannot connect with the new wifi. The white led keeps flashing, also incase of the reset (mute button + power cord plugging in ). After this I connected it successfully with a ethernet cable to my network, after about 20 seconds of test playing Spotify it lost the ethernet connection. Now, trying to reconnect, the ethernet lights on the rear stay off. I already tried several cables but no luck. Did anyone have this same problem (and hopefully solution :-)) ? the reset nor wifi still doesn't work either, only the white flashing led...

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J
10 months ago
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MissionspartaEnthusiast II
asked in Speakers
Every Update Gives Fail Error But Works

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

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Dogdad
10 months ago
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jellycatContributor I
posted in Speakers
Will a sub improve my set up

Currently enjoying my living room music via two fives grouped with a beam and two ones. The sound is deep and rich but will a Sub improve it further given I have the two fives in the set up?

5638
AjTrek1
10 months ago
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ZoogContributor I
posted in Speakers
someone keeps pushing me out of sonos

If my neighbor doesn’t like my music I have to go to Sonos and create new password and email 

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AjTrek1
10 months ago
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