Skip to main content
nkmosch
Contributor I
August 4, 2024

problem with trueplay

  • August 4, 2024
  • 1 reply
  • 44 views

Just got the Era 300 and I’m using latest ios on 15 pro max iPhone. When I start the advanced true play calibration it crashes after exactly 2 sec  iinto a message stating “there is something wrong …”. Is there a fix for this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Airgetlam
Airgetlam
August 4, 2024

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
Terms & ConditionsAccessibility statement