Due to Sonos refusing to play my Amazon Music playlists appropriately I removed the service from Sonos and attempted to re-authorize. However, as I follow the steps to add the service, it stalls on a screen with this message: “Authorizing Amazon Music Account...” Below that it shows the Amazon Music logo and the spinning circle directly below that but refuses to proceed/complete. I’ve updated everything and my accounts are all compatible (Unlimited). Despite several attempts, the account refuses to proceed after as long as minutes. Samsung Android telephone. Please advise on how to move this forward and complete the authorization.
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I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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