Speakers

Hi all, I have 6 Sonos One SL that we play music via AirPlay. Is there a way to connect them via bluetooth instead? We would like to gain some of the bluetooth functionality. The devices are mounted about 16 ft high. Any help is appreciated. 

I am no longer in possession of this Roam. Instructions seem to indicate I would have to create a whole new system and re-add all my current devices (minus the Roam). Is there really not a better way?

any one know what is the Power cable’s material? is it recycled material? 

I just set up my SONOS Move and installed the app on my phone. It works great with this device. I would like to use the Bluetooth with other devices - mainly a laptop for if I watch a film/tv show.  However, my laptop cannot find the Move. Does anyone know why this could be? Or how to fix this? 

Hello team, Any plan for such a new feature in the S2 app ?

I have a house-full of Sonos kit, and have been a user for many years. Last year I added a Roam, which has worked well until the last few days.  About a week ago it disappeared from the list of products shown on my Android app.  I simply reinstalled it and forgot about the problem. Yesterday it again disappeared but this time I have been unable to reinstall it.  I’ve done all the usual & recommended things, including deleting the app. from my ‘phone and reinstalling it, all to no avail.Just now I signed on to my Sonos account on my PC, and the Roam is showing.  I set it up to play some music, and it works perfectly from my PC. However despite every effort at getting it to show on my Android ‘phone it doesn’t show on the app.  This is important as I use the Roam in my garden & don’t want to have to rush into the house to control it! NJSS 

Can you use Bluetooth at home with the Sonos Roam? I know the question is why would you want to and I really don’t but trying to make a point with my obstinate teen daughter. 

Hi. On April 26th I bought a Sonos Roam SL through the online store. The order was invoiced on my card. For some reason, the product did not arrive at its destination in Portland. It arrived in Troutdale and, for no reason, returned to the sender on May 13. I've already sent Sonos a lot of emails and talked to two attendants of Sonos, with no solution. What else can I do to receive my product or get the cancellation and chargeback on my card?Any suggestions?Thank you for your attention

So I got a Sonos Roam as a gift. Issue is I have a full S1 system (several Connects and Connect amps) that are only S1 compatible.The Roam is only S2 compatible.so figured I could download the S2 app and use that app with the Roam and the S1 with my existing system But it won’t seem to let me and keeps kicking me out to the S1 app (where the roam won’t work). Can’t I use two different apps on the same phone to control the two different systems?  

I did a video chat earlier with one of the Sonos support reps to ask about whether I could use a Roam to connect my bluetooth turntable to the Roam and then to the rest of my Sonos set-up.  She was adamant that this would not work.  However, I’ve read a number of articles about using the Roam and see a number of chats on here about it as well.  I’m assuming that the Roam will work with my bluetooth turntable but Sonos doesn’t want to sanction its use officially as they would prefer me to buy a more expensive solution?  Is that the case?

Hi, I have a Sonos setup at work (two Sonos / Ikea lamps) and a Sonos setup at home - couple of Sonos Ones and a Sonos Sub.  Everything is running off wifi in both locations.Today I brought my home gear to the office and tried to add it to the Sonos setup there as we have an event, but the products are not found.  I have even tried wiring them with a cable, but still not found.   My work sonos products uses one email address and my home sonos products another, can this cause an issue when trying to add the products to the work setup? Any other possible reason why we can’t connect them?Thanks Frank  

I had an urgent need, and I mean urgent need to get the volume turned down…NOW. Couldn’t get it done because of the pop up ad nonsense from the brains at Sonos. Why does this crap have to hinder an otherwise smooth operation? Ditch the billboard!

I have an outdoor tv that I would like to be able to play over my Sonos amps that have wired outdoor speakers connected.  However, I don't want to connect one of the SONOS indoor sound bars to be able to play my TV across all my outdoor speakers.  Has SONOS considered some sort of adapter that would connect to the tv audio outputs (but not necessarily a speaker) that would be visible in the app to group other speakers with?   Or a very small speaker that would connect to the tv that would be hidden behind a mounted tv? 

I have a Sonos one, Sonos one SL and Gen 2 beam. Plus a few other Sonos products. Whenever I connect the Sonos one, it works for a few hours. Then. When I go back to play something, it's gone. I tried to set a stereo setup with sonos one SL and it still disappears. These are $300 speakers. Why does this keep happening? WiFi signal good. 1gb internet. Hard reset done 3 times. Moved closer to router. Reset router. I've done of all the "diy" stuff that I can think of and it is quite frustrating.

What is the range of the Roam in relation to the Amp, using Wi-Fi?   And Bluetooth?

Has anyone heard if Arc Gen 2 is coming out anytime soon?

It looks like Sonos is about to sell different color Roams...The file name of the image in this email is “Roam_Colors_Launch.png” 

So, I got the fancy email for the new Roams. It says 0s all the way around which means I should be able to order but yet when I click it goes to a dead page and I can’t find it on the website. HELP!

Why does sonos have such limitations to uses with the device? Other than the quality of sound and the assortment of apps, there is truly no reason to by a product that doesn’t allow connectivity without internet and can’t even connect to a pair of headphones. I’m glad to have persuaded fellow friend to avoid purchasing this product -- as I so deceivably did.Goodbye sonos, a cautionary tale for any fools willing to buy such a foolish product

In my Sonos app i have a connect:Amp, a Play:1, a Move, a Sub and an Amp registered. However when I log onto sonos web it says no products registered. From a daily usability aspect I do not think this matters. But I am unable to benefit from Sonos upgrade discounts because it get the message that I have no Sonos products eligible for upgrade discount.How do I register my Sonos products on sonos web?Thanks

InSubject: Sonos - Here to Help Hi [removed],Patrick forwarded your note along to me as I am a supervisor here at Sonos. Your case has been assigned to our team here at Sonos Customer Experience.Thanks for bringing it up. I will be more than happy to take a closer look at your issue. Do you happen to know the previous case ID of your recent contact with our support in order for me to investigate further? If you have any additional questions or if there is anything else I can assist you with, feel free to reach out by replying back to this email and I’ll be happy to help. Here is your case ID: [removed].Regards,--------------- Original Message ---------------From: [removed]Sent: 5/5/2022 8:43 AMTo: ceo@sonos.comSubject: Lack of service(unable to produce/fill RMA). Good evening, Mr. Spence  I call about a  defective product (Move).  Tech and myself went through  trouble shooting (which he was very poor at his skills reading from prompts).  Which took over 40 minutes.  After trouble shoot

Hi, My Sonos Move is connected to my windows 10 laptop using bluetooth. Everything works fine, I can play movies with VLC and hear sounds, listen to music etc. UNTIL I launch my browser (chrome but same problem with edge).For example if i launch a video on youtube, while the video is playing I have all the sounds of my computer with the sonos move, but if I pause the video, I won’t hear any other sounds coming from my computer. That means that if I’m watching something with VLC and i pause a youtube video, i have to close my browser, disconnect and reconnect the sonos move via bluetooth to the laptop to be able to hear the sounds from VLC again.I think it can be due to some controls done in youtube or netflix websites, but i’m not sure how to fix it. Any ideas ? Thanks

Hi, I hope someone have had similar issues and found a solution. I have a Sonos Roam connected with four Ikea Symfonisk speaker. The problem I am having is when I connect eg my phone with the Roam to play music via Bluetooth and streaming to the Ikea speaker, the Ikea speaker frequently stutter, they stop playing for 1s every 1-5 minutes (not the Roam). I have updated all products and tried to reset the Roam (also Symfonisk s) a couple of times and I have set the Routers Wifi channel to a different than that of the Roam. Also at some point I somehow figured to configure the Synfonisks WM to 0 (afasik the Roam can not use WM:0 this is always WM:1). After I reconfigured them, the problem was not present, directly after and for maybe another day. Thereafter (since 2 month) the problem is present again and always. I don't have any problems when playing Sonos Radio (TuneIn) an all speakers (incl. the Roam).  Does someone have a similar setup and has the same problem (or not)? Is there anyth

Hi there, I’m relatively new to Sonos, buying a number of items last year.  I later added a Beam to my bedroom TV which sounds great.  About a month after I bought it, the Beam gen 2 was announced - a little annoying but I have no issues with the quality of my original Beam.  But I had no idea when I bought it that it was so due for replacement or would have waited for gen 2.  Today I got an email from Sonos offering me 15% off to trade it in for a new Beam. Is my old Beam likely to be obsolete and stop working soon (it is less than a year old). I have read about Sonos making older stuff no longer work and a little concerned. 

Just got my Move a week and half ago, joined with rest of my system no problem.  First issue has been battery dying within 18 hours.  So in trying to fix that problem by resetting it, turning it off for 30 secs per Sonos suggestions, I am now having issue of the Move staying online.  Every time I go to use it, it’s offline.  Once I turn it back on manually, battery is at 85%, so that’s not why it’s offline.  I added a Boost last night to try and ensure my WiFi is stable.  My worry was, it would go offline if it loses WiFi.  Problem still exists.  Looking for suggestions.