Speakers

My speakers are intermittently appearing and disappearing from my Sonos apps. On my phone I usually get only the Beam, but sometimes only the Play:3. On my laptop I get Move most of the time but not always. Really weirdly, I can play music through Spotify connect through the Play:3 via the sonos connection at the same time that the same speaker does not appear in the sonos app. what is going on and how can I fix it?! All are connected on the same wifi, I’ve tried switching off and on multiple times. I’ve tried to find the speakers in the sonos app by adding a new product to my system. It’s hugely frustrating!

My speakers (sonos 1) and sub keep disconnecting from the app. Almost as if they go into a power saver mode after an hour or so and then I have to power them down and on again to get them to reconnect Why do they not just stay on all the time?

Hello SONOS Community:While I am able listen to Spotify from my PC (via Bluetooth) on my Sonos One speaker, I unfortunately cannot use Sonos One for any other audio from my PC...When I view Bluetooth devises on my PC Settings, I see the Sonos One, but I cannot access or activate it.  Any help would be appreciated.      

Does anyone know if Sonos make a case for the Roam? (When travelling with it, a protective case would be really useful)

Hi, just bought Sonos One SL Shadow Edition. Trying to find out the manufacturer date or if I have airplay 1 or 2 serial A201 2207CP [Redacted]

I just got wireless fives and a wireless subwoofer. I’m trying to pair it to my samsung smart tv. They automatically synced to my tv since they are on the same router. I cant get them to play though when watching tv. It doesn’t give me the option to choose them as surround sound. Not sure if I need to get a sound bar. Any help would be greatly appreciated.

Hello all. I realize this is a ridiculous question, but I’m hoping you’ve heard worse lol. I was perusing Craigslist and I found a One SL, basically in open box condition, but it has the logo of a company on the top (I assume screen printed) because it was given away as a promotional item. The price is crazy good, but I would rather not have the logo on there. Anybody have a clue if the type of plastic used for a One SL is susceptible to getting eaten by acetone? Any other ideas to remove the unwanted logo without damaging the plastic?

Until earlier today I was able to connect Apple TV to any Airplay enabled Sonos product by swiping down in whatever I was watching on Apple TV to bring up ATV Audio menu to Sonos. The Apple remote then controlled volume, pause etc etc. As of this afternoon, the Sonos products have disappeared on the Apple drop down Audio menu. Any ideas as to what might have changed? This has been working perfectly for the last 2 years! Has there been a falling out b/t Sonos and Apple? 

 I bought a sonos five from Amazon in Japan, do I need a transformer or a universal voltage for use in China?

Hi Community,New to Sonos. I apologize if this is noob question. I have Roam SL paired with 2 devices, (PC and Android). When I use with PC, I must Disconnect before using with Android. When using with Android, I must Disconnect before using with PC. Is this by design?I have Bose headset which I can pause one device and listen on the other without Disconnecting and Reconnecting. (Both devices remain connected)Any insight would be appreciated!Chip

How many Sonos Roam speakers can be connected to one network?

Of course I have an Android so can't use true play but I have a sonos roam which does have true play.   Is it possible to true play my Theatre Room which consists of an Arc, 2 play 5's and a sub with my Roam? If not then wouldn't this be an excellent way to true play your equipment?  You figure this would be the next best option for sonos just means more money in their pockets. 

Overnight all my Sonos Speakers ( 2xPlay1, 1x Play3, Playbase) except one dropped off. The exception was my Move which was switched off. When I turned that on this morning it connected to the app.  I have been through all the trouble shooting steps. The final comment was " try again later"! Any thoughts or advice anyone?

 I noted that with OS 14.12 that 5GHz WiFi is supported on my older Play:1Stupidly I went ahead with trying to change network settings.The mobile app just wouldn't prompt to change or add settings in Manage Networks → Update Networks, even after deleting the existing network and connecting by wired, it just kept on looping round not finding the Sonos (as is mentioned in other threads here - as well as prompting to enable Bluetooth).I started to worry I’d never get wireless working again, in the end I factory reset the Sonos (hold Play button while powering on) and luckily the mobile app then did find the Play:1 and prompted to connect to the 5GHz SSID straight away.But the reset lost all settings, services, favourites, connections to the library, to Alexa, everything in fact, so a simple network change ended up taking hours of work.

I am looking to replace my 15 year old Sonos Pay 5s n the near future and take advantage of the upgrade scheme.  I have read in the rumour mills that Sonos are going to replace these with mult directional sound speakers.   Is there any truth in this and if so what is the approximate time scales?

I have two Sonos Ones.  I recently replaced my wifi router but kept the same SSID and password.  Both Sonos Ones could not connect.  I connected one with an Ethernet cable and initialized it ok.  Then when I disconnect the Ethernet, it is not found.  I tried the second One and get the same behaviour: works on Ethernet but not wifi.Any suggestions?I’ve updated the Ones, and reinstalled the Android app.Thanks for any suggestions.

I know this has been discussed earlier in general, but couldn’t find this specific detail mentioned, so: why not allow pairing Sub with Move with the limitation, that Move needs to be in it’s charging base. Idea here is obviously that the charging base would be in static location, and if you lift the Move from it’s charging base, it would automatically disconnect the Sub. And when placing back, it would automatically reconnect to Sub.This is the kind of smart audio I’d expect from Sonos.

Anyone have a up-to-date Sonos Speakers: Product Comparison Chart? 

Hi In my lounge I have a Playbase and two play:1’s for surround sound.  I love the set up for movies/TV etc. It all works great. When playing music I have set Sonos use all three (i.e. not as surround sound) as you should.I think it sounds pretty good for music as I assume (?) that the Playbase  takes up most of the bass load (and more?)But what would be a next step up for music playback, or is there one that is even worth it. I could swap the play 1:s for Sonos Fives but that would be expensive (and can I use Play fives as surround speakers or would I have to keep the play1:s?) and would they work with the Playbase in music setting? I could add a Sub to the system but again how much would that be a step up with the Playbase already in the room? And please note I am happy with the PlayBase for movies etc, I have no desire to chase more Bass, it’s loud enough, I am more interested here in improving Music playback.Any help appreciated, I do like the play 1:s + Playbase for music but it’s

Hi there, long time listener, first time enquirer. I’d like to place my Sonos One SL speaker on built in book shelves, only problem is that neither side of the plug can be squeezed between the wall and back of the shelf (there are a few centimeters to play with though). I’ve come up with another one of my brilliant(?) ideas - based on an old conversation on here - to cut the plug off, fish the cord behind the shelf system and reattach a plug to the end.I’m hoping I just have to find the right plug - I believe I just need something that will accommodate a 3watt, 120volt, 15amp speaker? I think this is my only question. Other than am I going to burn my block down?Any insight and suggestions welcome and appreciated - thanks in advance!

Picked up a Gen 2 lamp yesterday.  Can someone confirm if it is S2 only or can be downgraded to S1 to work with my other speakers please? It is not clear on the compatibility list, there is no Gen 1 or 2 noted against the lamp. I don’t want to set it up if I need to return it. ThanksChris

I one travels and streams stored music from their phone why can they not pair 2 raom portable speakers via the phone or why can’t the speakers have a TWS mode like my little 29 dollar Olitek speakers These little speakers will pair with each other and work in stereo separation mode You would think 179 dollar speakers would do this

I bought a Symfonisk from IKEA and was stunned to see the setup process asking for activating location services. Especially when it already connects to the device through bluetooth.I’ve already filed for a return but if there’s a way to do the setup without location services I’d cancel it…That’s a shame that they make it compulsory; I have only one device and it makes no technical sense at all. Tere

In the auto trueplay info it quotes:If you’ve added the Google Assistant to Move, Auto Trueplay will be disabled when Move is in Bluetooth mode Is this also the case for Alexa? Or when voice control is turned on? Or is this only specific to Google Assistant? PLS HELP LOL

Yesterday I switched from my old Cisco 8.3 vWLC to an Catalyst 9800-CL controller with C9115AXI APs.Now I can’t connect my Play:1 devices to the wireless network2022/09/07 09:11:07.556513168 {wncd_x_R0-0}{1}: [client-orch-state] [14949]: (note): MAC: 949f.0fe3.3c64  Client state transition: S_CO_INIT -> S_CO_ASSOCIATING2022/09/07 09:11:07.556655613 {wncd_x_R0-0}{1}: [client-orch-state] [14949]: (note): MAC: 949f.0fe3.3c64  Client state transition: S_CO_ASSOCIATING -> S_CO_CREATE_SM_SESSION_IN_PROGRESS2022/09/07 09:11:07.557453829 {wncd_x_R0-0}{1}: [ewlc-infra-evq] [14949]: (note): Authentication Success. Resolved Policy bitmap:11 for client 949f.0fe3.3c642022/09/07 09:11:07.557570753 {wncd_x_R0-0}{1}: [client-orch-sm] [14949]: (note): MAC: 949f.0fe3.3c64  Mobility discovery triggered. Client mode: Flex - Local Switching2022/09/07 09:11:07.557573798 {wncd_x_R0-0}{1}: [client-orch-state] [14949]: (note): MAC: 949f.0fe3.3c64  Client state transition: S_CO_CREATE_SM_SESSION_IN_PROGRE