Speakers

Devastated to find that Sonos offer no repair path for my recently damaged playbar. The cover was damaged by one of my grandchildren. Really strange reply from customer support basically saying that they 'understand' my pain. I've spent over 2k with Sonos and feel a little stranded with their customer support. I see many other threads of a repair offering (at a cost obviously), so why am I being treated differently Sonos ? Thank goodness other manufacturers don't have this 'anti-green throw it in the bin' policy.

I have 2 Play 1's in pair as my 'living room', 1 Sonos One as 'bedroom sonos', and 1 Sonos One as 'bathroom sonos'. Right now i am noticing that when i physically touch the button to lower the volume of one group speaker it only turns down that groups volume when i am playing the same music on all 3 groups. Before i got my Sonos One's i had my 2 Play 1's setup as 2 groups: 'living room' and 'bathroom'. I feel i can distinctly remember that when i played the same song on both the physical volume would turn down the music together. Am i wrong? Has this been the way it works all along and i am wrong? Do you have to use the app exclusively to turn down the volume on all the groups by the same amount?

Hello, I am looking to take my Sonos to a hotel venue for our anniversary. I only have a Play 1 and 5. Is it possible to do this and connect at the hotel? Thanks

> Hi everyone! First time poster! I have a connect amp, 2 play 1's and a play 3 and wired bathroom speakers. I also have samsung wireless soundbar and sub. Is it possible for me to connect this to my current set up? If so how? Thanks 🙂

Hi. I would like to fit Sonos on my newly acquired Motorhome. The main problem is when away from fixed campsites, I can only operate on a 12v Leisure battery. I have my music stored on a NAS and want the advantages associated with Sonos. I believe that there are some of you out there who have tried and succeeded, so any help greatly appreciated.

Our Sonos system is hardwired throughout our house. Is there a way to add a bluetooth speaker so I can enjoy in my garage as well?

Hi, I have two play 3 coupled in a stereo pair. I am planning to buy two stand to position them at the correct high but I would like to know which orientation is best: vertical or horizontal? I just read that play 3 in vertical can only produce mono sound. Can you clarify this? Thanks

I have Sonos system in my house that is made up of 4 Connect:Amp units that send audio to wired speakers mounted in the ceilings of most rooms and to outdoor speakers on my deck. Works great! I do not have any speakers installed in my garage but I do have a JBL Bluetooth Charge3 portable speaker that I rarely use, and would like to link it (via Blueooth) to my Sonos network. If there is a way to do this, can you either point me to where I can find how to do it or give me a quick lesson on how I can get this done? Currently, to achieve what I want, I can bypass the Sonos network and link the speaker to my Android phone or iPad using Bluetooth and that works well. I would prefer, though, to be able to have the Bluetooth speaker listed along with the rooms currently listed as destinations on my Sonos network. Any help you can provide would be great appreciated. Thanks...

Hi, I have a couple of Sonos Play 1's and a Naim Muso that I've had for a while longer than the Sonos kit. Normally I listen to the Muso via the Spotify app. Occasionally it would be useful to bring the Play 1's into a group with the Muso. Could I achieve that using the Connect (the Muso has an optical input) and has anyone any experience of this? I'm looking to avoid the issue of out of sync audio across the device & maintain the audio performance of the Muso whilst still being able to use the Muso as a dedicated speaker via the Spotify app when I want to. I appreciate one option is to swap out the Muso for a Play 5, but I'm not considering that option for now :) Hope that all makes sense and any suggestions / advice / experience welcome!

Hi, I've got a zp80 hooked up to a Yamaha RX-V671 through optical out / in. This plays fine in itself but when grouped with other zones (zp100s), I get some latency issues with a very slight delay between this one and the others. Is this expected behaviour and is there anything I can do to easily resolve this? Cheers Bern

I have a Bose Soundlink Air: https://www.bose.co.uk/en_gb/support/products/portable_speakers_support/soundlink_air.html and would like to connect it to my Sonos system. I already own a Sonos Bridge. Is it possible for me to connect the Bose speaker to the Sonos system? Thanks.

I believe that many owners of a Play 1 would like to buy a Sonos One, and pair the two. Am I the only one? :8

Can I set up my existing Play:1 and a new One as a stereo pair?

Hello just unpacked my new Sonos One to find out no mounting bracket holes. I was going to put it in the same position as my play 1 in kitchen does anyone know if a bracket will be available otherwise it’s getting sent back especially as I have just read that I can’t even pair it with my play 1 in another room for my surround sound. Not happy

Will Sonos launch an update for Play5 bought in October 2017 to enable Airplay2? At beginning of October there was announcement that Sonos would adopt the Airplay2 platform. However, i'm unsure if that only applies to newly manufactured speakers from 2018 onwards.

1 Nov 2017.

One of my speakers is completely dead. I was, before it died, one of a stereo pair - but just stopped working. I have swapped the lead with another speaker and it is not the lead (the lead supplies power to its original speaker). So its just dead. No light. Not recognised. Why has my speaker died? I a not happy.:@ Oh and its Play 1

Is there a latency when using 'Line in' in Play:5, Connect or Connect:Amp? Is it identical for all devices?

when trying to play music from Napster on my Sonos system I get a message saying Login information not valid ? I recently changed the password on my account and also changed the bank account we pay from but it did still work.

I'm really curious about the new Sonos ONE as an addition to my current setup (Two Sonos Play1s), but I'd really like to see one in person. WIll the Sonos ONE be sold in Apple Stores like the Play 1 and Play 5? Will we see a price drop in the Play 1?

I did setup the Sonos One speakers initially as individuals speakers so that I could play with the Alexa features. Today I went to turn the Ones into surround speakers for my Playbase. It keeps asking me to press and release the button on the back of the left speaker, at which point it fails. “! Surround Setup error”. Any advice?

I currently have my garden speakers ran off a Connect:Amp and they work fine, and I also had the conservatory speakers running off the same amp, with a switching unit in between. However, I have sold my speakers, and for aesthetics would like to get rid of the amp and get a play 5. However, will the headphone out be able to power the speakers in the garden sufficiently or not?

I see Best Buy has the Play 1 on sale for $185. Is it being phased out or just reduced in price due to the One being available?

Hi, I have a Play 5 (bought 2012 and so out of warranty), and today the light went out and it can no longer be detected in my network. I tried a reset (power off, hold mute, power on) but nothing happened. I then checked the power supply by connecting the lead to another Sonos speaker, and the power supply works perfectly - and so no issue there. All my other Songs speakers are detected ok. Am worried my speaker unit is knackered...can anyone help? Thanks, Paul

I've just got my first Sonos product, the One, yesterday. I noticed last night that the LED stripe was flashing white. All was quiet in the room and Alexa wasn't active, it just kept flashing until I cycled the power. Can anyone tell me what this means?