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Ken Carnie
Contributor I
November 4, 2017
Question

Reconnecting SONOS to New Router

  • November 4, 2017
  • 4 replies
  • 500 views
I'm really grumpy... I've changed out my router and sonos obviously doesn't work anymore but getting help has been really frustrating and the FAQ on this is incomprehensible and doesn't work. I have a bridge connected to the new router but the sonos wizard/instructions does not represent what I am seeing with a bridge set up. I have a mixed first generation/second generation setup. I really need to speak to someone rather than trawl through mind-boggling faqs. Please can someone help as I am loosing the will to live!
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    4 replies

    geoffw
    Contributor I
    November 20, 2017
    Me too, followed all instructions, Sonos sees new router and all my music, but other plays? Grumpy too... did you find someone to help?
    geoffw
    Contributor I
    November 20, 2017
    I meant nothing plays... it sees "Living Room,: which worked before, but nothing.....
    Stuart_W
    Stuart_W
    World-Class Superstar
    November 20, 2017
    Do a system re-start (both of you).

    Switch off power to router, Bridge, Sonos gear, PC, Mac and ALL devices attached to the network (phones, tablets etch).

    Then switch on router, wait a few minutes. Switch on Bridge and wait a couple of minutes, switch on your Sonos units then the rest of your network attached items
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      geoffw
      Contributor I
      November 21, 2017
      kudos! back in Sonos land- thank you
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