End of Software Support - Clarifications

End of Software Support - Clarifications
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4256 replies

A

That is not what Sonos said...they said you could not go back..Tell me more.

jgatie

sted and it works (That is not what Sonos said...they said you could not go back..Tell me more.

 

A couple posters have tested and it works (or worked, haven’t seen anything about after the latest update).  They factory reset a unit that had been upgraded to S2.  After the reset, they were able to add it to their S1 system.  

A

Might be worth a try…..

K

I am told that most of the Sonos community team was laid off yesterday. More reasons to stay on S1/older existing versions, until there is clarity around the reasons for what seems a drastic step.

K

https://www.cnbc.com/2020/06/24/sonos-says-its-cutting-12percent-of-global-employees-because-of-covid-19.html

That this includes most of the community folk does not seem to be in the public domain. 

Airgetlam

I’m not sure I understand the connection between reducing work force due to COVID-19 and the reasons to stay on S1. They seem to be completely unrelated things. 

Bruce
K

With most Sonos community staff laid off as I am reliably informed, that means reduction in support at a time of transition, split systems and the like. One can only speculate about corresponding reductions in other user support staff, I have no insight into that.

Ryan is one of those that are no longer in the company, by the way. The one Sonos employee with the most visible contributions here is gone. He will be missed.

Having worked with US corporations in other downturns I have always wondered why management does not take deep cuts - 20% is NOT deep in my book - and retain more of the customer facing people at a time of crisis.

A

Ryan is one of those that are no longer in the company, by the way. The one Sonos employee with the most visible contributions here is gone. He will be missed.

He will indeed… The sort of ambassador that a company just can’t afford to lose, I’d have thought.

K
Userlevel 6
Badge +3

Long time Sonos fan (mostly) with 19 devices and all now upgraded to S2 compatibility.  Despite the many warnings on the the Apple App Store about S2,  I stupidly ran the “Compatibility Test” and now the iOS/Win apps require I upgrade to S2 which I had to do.  WOW, EPIC FAIL! 

-Start with the visuals.  Gone is eye-strain-reducing black background, now it’s Navy Gray background, Army Green infobars, and Desert Storm Khaki icons etc.  Was this the Pentagon version accidentally rolled out to the general public?  Sonos please give us control over this ugly UI misstep.

-NO improvements for HD/UHD from streaming services.

-New grouping feature is cool, EXCEPT it won’t work with the Win 10 S2 app.  You can set up group names and select one, but the Win app won’t show that or the name choices.

-When Sonos bricked the CR100 we purchased 3 Amazon Fire tablets for dedicated controllers.  Of course those are now DEAD to Sonos S2.   Seriously a few lines of code to warn people during the Compatibility Check process could have saved us time, frustration, and Money!

-And it took over an hour to get the various devices and apps recognizing each other even though S1 was working perfectly for weeks on end! 

And that’s just the initial discoveries! 

Honestly, this LONG AWAITED upgrade is a backward step and so disappointing after the breathless promotion from marketing/management on the promises of the S2 paradigm. 

Amazing hardware, disappointing software/apps (probably contracted out now) and an out-of-touch management/executive team.   

How long will we have to wait till they sort it out?  The reviews on the app store are pretty negative and yet realistic. 

While I’m very sad to hear Ryan and other stalwart Sonos employees have been furloughed, Sonos management made these madding decisions, so they should forfeit any 2020 bonuses, stock grants, and pay raises, then give those proceeds to the good folks actually trying to help customers and the community.  

 

 

V
Userlevel 2
Badge

My Windows controller just auto updated itself and is now trying to push me to update to S2.  NOT A CHANCE.  Holy smokes are you kidding me?!

 

EDIT - Okay smooth guys. I have to uninstall S2, and go download S1, in order to get the S1 application but BOTH the windows application and the iOS application are strewn with nagging to update to the trash S2.  Awesome. :rolling_eyes:

 

EDIT2 - YOU MOTHER SONOFA.  Your app stealth updated half my speakers to S2.  ARE YOU KIDDING ME??!?!

K

then give those proceeds to the good folks actually trying to help customers and the community.  

 

 

Per my experience of it, the suggested goes against prevailing ingrained US corporate culture. Pity, but there it is.

Q
Userlevel 2

So i’m heavily invested in Sonos, but seeing as they’re making bricks of a lot of products, as to whether I stay with the brand in future is heavily in the balance. I keep one of my (Gen1) Play 1speakers for use in the garden, so it sits in a closet a lot of the time. Came to use it outside a couple of nights ago, and on my not upgrade original Sonos app it said it needed an upgrade. Caviat with this was that I’d have to upgrade my app to do this……...Hmmmm! I don’t have automatic updated on my phone but my wife does, so that got me thinking. By using her app to update the Play 1, I was then able to control from the original app and it works fine. So I guess what I’m saying is you can still find a work around if you find yourself in this situation.

Still think it’s poor strategy on the part of Sonos. This stuff isn't cheap, and a 30% discount to upgrade? I have a connect, and the only way to upgrade is to buy an amp. Now the Connect was the most expensive piece of my original installation, but the amp is off the scale expensive, and 30% off an amp ain’t doing it for me. As part of a business future proofing model, this stinks!

jgatie

So i’m heavily invested in Sonos, but seeing as they’re making bricks of a lot of products, as to whether I stay with the brand in future is heavily in the balance.

 

 

Legacy products are not bricked.  You can use them under S1 just as you could all along. 

 

I keep one of my (Gen1) Play 1speakers for use in the garden, so it sits in a closet a lot of the time. Came to use it outside a couple of nights ago, and on my not upgrade original Sonos app it said it needed an upgrade. Caviat with this was that I’d have to upgrade my app to do this……...Hmmmm! I don’t have automatic updated on my phone but my wife does, so that got me thinking. By using her app to update the Play 1, I was then able to control from the original app and it works fine. So I guess what I’m saying is you can still find a work around if you find yourself in this situation.

Still think it’s poor strategy on the part of Sonos. This stuff isn't cheap, and a 30% discount to upgrade? I have a connect, and the only way to upgrade is to buy an amp. Now the Connect was the most expensive piece of my original installation, but the amp is off the scale expensive, and 30% off an amp ain’t doing it for me. As part of a business future proofing model, this stinks!

 

The replacement for the Connect is the Port, not the Amp. 

C
Userlevel 1
Badge +1

My bigger beef with Sonos in Australia now is, their support used to be in Melbourne and was excellent, now it’s in the Phillipines. Took me 3 hours and 3 different people to find someone i could understand and knew how to help my problem yesterday. 

 

Ken_Griffiths

My bigger beef with Sonos in Australia now is, their support used to be in Melbourne and was excellent, now it’s in the Phillipines. Took me 3 hours and 3 different people to find someone i could understand and knew how to help my problem yesterday.

What day of the week was this? Wasn’t yesterday a Sunday?

 

C
Userlevel 1
Badge +1

My bigger beef with Sonos in Australia now is, their support used to be in Melbourne and was excellent, now it’s in the Phillipines. Took me 3 hours and 3 different people to find someone i could understand and knew how to help my problem yesterday.

What day of the week was this? Wasn’t yesterday a Sunday?

 

No Monday here.

Ken_Griffiths

My bigger beef with Sonos in Australia now is, their support used to be in Melbourne and was excellent, now it’s in the Phillipines. Took me 3 hours and 3 different people to find someone i could understand and knew how to help my problem yesterday.

What day of the week was this? Wasn’t yesterday a Sunday?

 

No Monday here.

Perhaps it’s a time zone issue? At least you’ve always got the user-community here to help resolve most issues.

 

 

 

C
Userlevel 1
Badge +1

My bigger beef with Sonos in Australia now is, their support used to be in Melbourne and was excellent, now it’s in the Phillipines. Took me 3 hours and 3 different people to find someone i could understand and knew how to help my problem yesterday.

What day of the week was this? Wasn’t yesterday a Sunday?

 

No Monday here.

Perhaps it’s a time zone issue? At least you’ve always got the user-community here to help resolve most issues.

 

 

 

No they have just outsourced to Asia as its cheaper like most other big companies here now.

K
Userlevel 2

Just a follow up about the Bose soundbar for my TV. I went ahead and it works just great, does just what I need (sound from the TV) plus some cruft which I don’t need.

It made me realise why I bought Sonos in the first place. I wanted the same music to play from my computer in several rooms simultaniously using wireless to connect. All this new stuff that it does is sometimes interesting but really it’s not why I bought it.

I’m stuck with S1 and as long as it keeps working I’ll keep the kit. When it stops, as I’m sure it will, I’ll buy a replacement but you can be sure it won’t be replaced with anything from these clowns.

 

 

R

I 2nd that….these guys are Brutal...it will catch up to them..They charge big money then slowly make the product obsolete…

looking for options that last!!

 

 

 

J

I 2nd that….these guys are Brutal...it will catch up to them..They charge big money then slowly make the product obsolete…

looking for options that last!!

 

 

 

what, longer than a 15 year old ZP80 that is still going strong? Do you actually have a clue what is happening here?

C

Pure greed. Sonos got funding, and now they’re looking for ways to squeeze profits out of existing users to increase revenue and valuation. Wrong move. Sonos just killed its customer loyalty. 
 

i woke up this morning to find that over $3,000 of “legacy” products no longer work cohesively or get updates. My newer Sonos products (which are inferior quality btw) don’t function with the whole house. Wow. How long before the $2,000+ in newer products doesn’t work right?!! I will not spend another penny on your products. And I’m leaving reviews warning new users wherever I possibly can. DO NOT BUY!!

bockersjv
Userlevel 7
Badge +21

Pure greed. Sonos got funding, and now they’re looking for ways to squeeze profits out of existing users to increase revenue and valuation. Wrong move. Sonos just killed its customer loyalty. 
 

i woke up this morning to find that over $3,000 of “legacy” products no longer work cohesively or get updates. My newer Sonos products (which are inferior quality btw) don’t function with the whole house. Wow. How long before the $2,000+ in newer products doesn’t work right?!! I will not spend another penny on your products. And I’m leaving reviews warning new users wherever I possibly can. DO NOT BUY!!

Have you actually read the information about legacy kit?.  There is still a spported S1 system for all your kit to work with so what’s with the lies?  Just trolling probably.  Grow up.

binh25
Userlevel 2
Badge +5

It is not too late for them to go back, just have one apps supporting legacy and new stuff and just create good features and people will upgrade. I am willing to upgrade but not with this split S1 and S2 and S3 and S4 stuff. Keep it simple one app and go back to your grassroot

This strategy failed and wont get existing people to buy more Sonos

jgatie

It is not too late for them to go back, just have one apps supporting legacy and new stuff and just create good features and people will upgrade. I am willing to upgrade but not with this split S1 and S2 and S3 and S4 stuff. Keep it simple one app and go back to your grassroot

This strategy failed and wont get existing people to buy more Sonos

 

If they could have prevented the split, do you really think they would have chosen not to?

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