Spaces & Setups

Hi, I subscribe to the PlanetRadio service to listen to Scala Radio without the adverts. I have successfully used this feature on my Sonos system for the past year however in the last fews weeks, the Premium features are not recognised and I get all the adverts. My PlanetRadio subscription works fine on my iphone and ipad.  I have tried everything I can think of…Re-authorizing the service Removing the service and re-adding. Shutting down all my Sonos devices and starting up using one factory reset Play 1The problem persists. Does anyone else have a similar issue? Any solutions? I have contacts PlanetRadio but they’ve only suggested the basic re-authorizing steps. Tim.

HiYesterday, I installed my Port and it worked largely as advertised. My system has a turntable, vacuum tube preamp and vacuum tube power amp. The port’s RCA inputs are connected to the preamp’s output, and the port’s RCA outputs are connected to the power amp’s Line in. I can play the turntable through the Sonos speakers, which is why I bought the Port, but I can no longer play the turntable just (not through the Sonos speaker) through the hifi speakers without first removing the Port. Is there an app setting I’m missing, or does the Port not just pass through audio signals if the app is not in use?

Hi there,I did search before I posted but never noticed a solution to my specific question I have a multi room setup at home with 7 Sonos devices all using S1.I use a Move as part of that system mainly for my hot tub but it is of course still part of the multi room system.This weekend however I would like to take the Move away from home to use in a motorhome at an event mainly to listen to the events local FM radio which might also be found being streamed and maybe Amazon Music or music from my iPhone.I have an electrical hookup on the pitch but if that fails I can of course use the 230v supply through an integral inverter.The motorhome does not have its own router and there is no Wi-Fi on site AFAIK. The only Internet access would be from my mobile phone but that depends on the coverage in the middle of a field and the contention that you usually see at an event.How best would I use the Move under these circumstances?Would I toggle it to Bluetooth, pair it to my iPhone and just use it

Hi, Do you now if i can have the Sonos S2 app on a FireTV by the store? I didn’t found any information about.My setup is 6 One, 1 beam and 1 sub. I got an Amazon Echo Show 15 to have a pannel to control all my other devices. On this tablet,i got FireTV. I wan’t to control the music all round my house whit it but Spotify Connect is not enabled on FireTV by the spotify app and Sonos didn’t make an app on FireTVAnyone have a solution? :( (sorry for my worst english)

I have two roam speakers in a single room as a stereo pair separated by about 4 ft on top of a TV stand. Wi-Fi router is in the adjacent room about 10 ft away. Why does one Roam always stay connected to Wi-Fi, and the other always disconnects? I’m tired of having to power cycle it every time I want to listen to them.

Does the Beam Gen2 work with an Android TV & an iphone &/or Mac? 

I would like a sound bar but it wouldn't fit in my set up, or at best it would look ‘clumsy’, so a sound bar is not an option.

I have a Sonos 1 system with several speakers that are only able play at Sonos 1 level.I inherited some classic vinal and want to play over my existing level 1 speakers.I purchased a Connect and have the line out from the turntable going into line in on the Connect.The connect is connected to my Sonos 1 system and I can see it in the Sonos app.I cannot get any music to play through my speakers, have I purchased the wrong “Connect” to play my albums on my Sonos 1 system.Thanks in advance.

Unfortunately, I chose to update Sonos to 15.4 last night.I can no longer play any music ‘on this mobile device’ which is what I use almost daily.Is this a ‘feature’ where Sonos will no longer allow play from Androids, or a bug???

General question: does boost help with connectivity issues when NOT using the Sonos mobile app?  I get drastically different results when streaming music through Sonos app and Apple Music. When stream from apps other than Sonos, performance is spotty and spottiness increases when streaming to higher number of speakers. 

I have a Beam Gen2 and 2 One SL speakers setup as a surround. The problem is, I can’t hear the satellite speakers unless I am, literally, 2 inches in front of them, and then barely. I know about “push the button on the One speaker in increase the volume” but that increases the total volume, not just the speaker. I am attached to the TV using the HDMI cable.

Al reproducir desde la aplicación de alexa music y conectar el sonos amp no me da la calidad de audio HD pero cuando lo conecto con ariplay ahi si me la da ayudenme porfa

I have two new Sonos speakers on Sonos 2 in my house - I have just built a garden room with separate router and am trying to use on an old I now renamed play 5.  It’s not S2 compatible. I assumed as it’s a separate network I could simply use Sonos one but I can’t get past the message to use S2 Sonos trying to bullying me into buying yet another product.  I’ve looked online and there are instructions on how to remove my other components but then I can’t get into S1 - I love the sound but this company drives me crazy …… any advice on how to fix this welcome. I’ve even tried to set up a separate account with a new email and that’s not working as the network is ultimately connected to the same broadband connection.

Ok, so I bought an amp for three of the advertised functions, and I’ve only been able to get one of them setup successfully so far. Using amp to power two Polk outdoor speaker.  Works great, sounds great! Using the amp to power a second sub for my home theater with Arc, Sonos SUB, and Era 300s.  I can’t figure out how to use AMP with multiple setups. Use the line in to play records, etc through the home theater setup.What is possible and what isn’t?  I haven’t been able to get my polk sub to play at all. Even if its just paired with the outdoor speakers.  It get connected, but no sound. All of the features of the amp made it seem like a really good product for me, but not if I can only use one of them.  Thanks in advance for any help.  I’m fairly new to Sonos and I come from a more traditional home theater background.

After updating firmware today, I cant connect my sonos to WiFi Any one out there solved this issue?ASUS RT-AX88UFirmware v 3.0.0.4.388.22525AppriciateBrian

If I purchase two Fives and Subwoofer, do I need an Arc? I don’t necessarily care about surround sound but want a good home audio system. Haven’t bought Sonos before. Thx. 

So far have only used Sonos for music. I am now planning to change to Sonos for TV and wondered about either a Beam Gen 2 with the Submini, or the Arc on its own. My main question is which alternative gives best all round sound, including regular listening to music only. Not planning to use Dolby Atmos. Price seems roughly equivalent. Might add rear speakers in future but probably not. Currently have conventional 5.1 home cinema and experience is we don’t use surround element much. As always thanks for any advice.  

Diagnostic number 1136368597 submitted 

Can the Port driving a slave amp be configured to work with an ARC to drive rear speakers in surround? Dan

Hi, My Sonos black Sub has died - after opening up the unit, taking out the pcb board and inspecting and testing components, the responsible pcb board component that has failed has been located. Is there someone who has disassembled their sub before, please share the details and/or a clear photo of the component labelled as R 37 on the Main PCB board please so I can source a replacement.  Thanks in advance Sonos Community crew. Lenny K 

I am planning to add a phono to my sound system setup. I currently have a port connected (Digital Out) to an external Analog-to-Digital Converter which then runs to my stereo preamp, then amplifiers, then speakers (of course). In this way, I am avoiding the Port A-to-D, and using my supposedly better fidelity off-board converter. If I were to connect a phono to the port, I assume I would connect to the line in. I have a few questions: I assume the RCAs labeled “Out” on the port are analog outputs? Do I connect the phono pre-amp before the “In” RCAs, or after the “Out” RCAs? I read before the “In” is correct, but does it matter? Would the phono signal be available at the output RCAs, as well as the digital out?  Would the output RCAs have been digitized/un-digitized, or would it just be pass-through? In other words, would the line-in source be passed to the “Out” RCAs without going through a A-to-D and then an D-to-A?Obviously, I could just route phono to phono pre-amp, then to stereo p

I have a TV with a Sonos beam attached.I also have a Sonos Move, a Sonos Rome and 4 Sonos Amps outputting to speakers throughout my house and pool area.  If I play music through the beam and group other speakers, everything works GREAT.   No issues whatsoever.  If I put the source on my SmartTV to Youtube and play videos and only play the beam, no issues whatsoever.  However, when i group the other speakers (Move, Roam and Amps), I get audio skipping.  I have seen this topic many times but I haven’t found a solution.   My connection is great.  I have fast and strong internet.  I have also tried new cables, switching TV’s, connecting the TV and Beam via ethernet and have placed calls to support with no luck.Unless I get a good solution, my next step will be to put another amp and connect my TV and a non-sonos soundbar to the Amp and see if that works.This is really frustrating.  I have a significant investment in Sonos products and I don’t think what I am trying to do is unreasonable.

  I’ve looked at this thread:  However, even though my surround speakers are set to full sound, when I play certain things, they simply don’t make any noise.  Maybe I’m doing something wrong.  But why cant their just be a mode to switch out of surround and simply have all speakers with the same volume and/or have separate control over each speaker.I think maybe what I would like is having setup profiles, where we could choose on the fly how the speakers work together.Anyway, any hints.Just for sample, this site I was trying to play and maybe someone could fill me in why it’s not working.I’m chromecasting this site through the tv.  Thanks,

Hi I have two use cases:   ** Listening to TV indoors - TV + Beam 2 (working).  I have an  LG Oled TV paired with my BEAM 2 for watching TV and listening to Music (Spotify from TV to beam).      **Listening to Music Multiroom - TV + Beam &  AMP + 2 external speakers (not yet working).I want to listen to music indoors on my TV+Beam (ideally, spotify) while also listening to the same music outside.  I am considering purchasing an AMP and two Sonance speakers to use for the outdoors.Are there any considerations I need to take into account here? How do I set up mirrored music play for outside? I dont want my AMP speakers to be surround sound, but I do want them to be 

So the Plex integration doesn’t get HD or Hi Res flag in the interface when playing hi res files,When you “cast” from Roon over Sonos and it shows the signal path as being lossless again it doesn’t show the flag…Is there any way to get HD or Hi res flags other than streaming direct from local media library? Thanks