Spaces & Setups

My Sonos One speaker is trying to access my PC - I had a message from Norton that the device at an IP on my network assigned to the Sonos One was trying to connect to <program> on the PC on UDP port 1900. I unplugged the Sonos One.Any ideas why the Sonos One would try to do this? The PC has never connected to the speaker, and Bluetooth on the PC is turned off.

Its a very complicated product!There is no Bluetooth.I really dont understand how to upload music to sonos?I down watch t.v.So now my only thing that I need to listen is to sonos radio?Its so disappointing! I weist a lot of money to pay for this 😞. What is my options exept your radio? *My product is sonos beam 2I wanna listen to music from my country.

The latest update has truly messed up my system. The problem I'm experiencing now is that I have a beam and to play ones connected as surround sound. The play ones are connected however no sound comes out of them. When I check the app the enable Wi-Fi and the disabled Wi-Fi selections are grayed out. I'm sure that the play ones need to be enabled but that option has been taken away. How can I get this back. Quickly hopefully!

Hello all!I read in the Arc Ultra release that Truplay for Android is now available.  Does anyone know if it’s available for everyone or for just Arc Ultra owners? If for all….how do I get it?Here’s a snap shot of the Arc Ultra release…bolded by me…. Thank you! Theater Sound in Your Living Room: Arc Ultra delivers a massive sound stage that precisely places every detail of sound in your room to envelop you in content. The all-new architecture features 14 Sonos-engineered drivers, including a Sound Motion™ woofer and a cluster of tweeters with waveguides on both ends to deliver a 9.1.4 spatial audio experience. Tune with Trueplay™ to pinpoint the best sound for your space, now available for both iOS and Android.

If I upgrade to the Arc Ultra and Sub Gen 4, will my One's still work as surrounds?

I feel I’ve tried everything to add my own music to Sonos after it disappeared some time ago. I’m using a Macbook Pro running Monterey 12.7.5 and Sonos (on the Mac at 16.4.2).It fails when asking for my id and password - I changed my id to ensure it was correct using the Terminal app. Am I correct that the password should be the one I use to log on to the Mac with?I’ve checked sharing options and they look OK but I can screenshot anything.Really, really frustrating and I know this isn’t the first time this question has been asked :-(

Hallo friends,I have Sonos Arc and 2 x Sonos Era 300. I live in an attic apartment with a unique angled ceiling and roof windows. I would like to ask for help with setting up the speakers properly, especially the two Sonos 300: In which angle should Eras be positioned? My idea is to align them with the angle of the ceiling, like on the picture. Whats should be the setup in the app? Should I use Trueplay?Kind regards

Only have 2 surrounds, but 2 soundbars ( Beam & Arc). Can I easily switch the 2 surrounds to whatever soundbar I want to use at the time?

I have Flac files on a NAS. They play on my whole system. How can I get confirmation that HD content is being played? Thanks

Simple question as a dealer/installer/user:  When will the ability to select and control “Line-In” return?  On the “gold” app, it was part of the “Browse” screen at the bottom of the list of services.  IT IS NOW GONE.  One may presume it should have been in the “Your System” area, but who knows?  Whereas I have reviewed many complaints and issues with the deprecation of features in the new app, the inability to control Line-In is not only a devastating loss, but a liability as many users have purchased the products specifically for their ability to support a Line-In.  I am referring to the “Keith N” response of two days ago and the bullet list of the five features/issues that there is a supposed date for them to return.  See image below and there is NO LINE-IN: 

Looking to upgrade to a living room Samsung 55” frame tv with some older Sonos (I think play:3s) components that are presently used in the room solely for digital music, but I’d like to incorporate the TV. Also have a Sonos Pro-Ject turntable I’d also like to add to the system from a side room. Obviously I need to add some components, but not looking to go nuts (don’t really need/want crushing Atmos sound, but would appreciate a bit more than just the Samsung built-in speakers) and don’t want to use a soundbar (don’t want to see another component - I prefer the low-impact of a frame tv with a hidden in-wall box w Apple TV) to keep it super clean and simple. The turntable is in another room, so think I just need a Bluetooth enabled remote speaker to add that to the overall Sonos system? And as far as the TV, can I use the Play:3s in tandem with the TV speakers? I’d be open to adding a sub under the couch or otherwise hidden and MAYBE a central speaker if it could be hidden. Thoughts/adv

Can I pair my AirPods to my Sonos Beam 2

I’d like to setup 3 different rooms but with the same audio source. Is it possible?

Can I use the mini sub with the arc soundbar?

I have the ARC. Is the new one that much better that I should spend the $$$? thanks. 

Just a word of warning before you face a new world of angst/hurt, the new version of Norton (version 24) appears to suffer the same failings as the sonos app supposed  ‘upgrade’. They are using the customers for QA !!! Head on over to the Norton forum for further info and turn off auto update till you see if the issues affect you. *This has been a public service announcement by someone who is fed up of tech firms thinking ‘if it aint broke, then lets break it!’

Long story short, I have a "second system" because the buyer of my old Sonos Roam will not register it. I wrote them and they said they just use it as a bluetooth speaker and will not be registering it (at least they got back to me?). How can I get Sonos to remove it from my account? It's causing issues with playback by confusing the two 'systems'.Please note I've also already contacted them via chat, no success, no help.

I have been reluctant, for over a year, to update from the S1 software to S2 software on my devices. The  speakers on a whole house system that are integrated together. I want all my devices on the same system. Sonos updated without my permission a year ago and I lost a speaker because once it was updated to S2 it could not be changed or downgraded back to s1, this was a One SL speaker. It was frustrating  I worked with Sonos for months for a fix or a resolution, but never got one. I still have my first Sonos item I purchased  a Zone Player  S5, the original, It still works and sounds great. If I update to S2 this will not work with my whole house integrated system. I just want to know if anyone can give me any answers of what the advantage would be to upgrade to S2 from S1 I am currently have been using for years. I am not having any problems with the S1 software. Please help.

i’ve just bought a new home and there are some existing outside speakers, can they be used with my sonos speakersnby adding thensonos amp?

I’m the happy owner of 2 play:5 gen 1 speakers. The speakers are paired and I use them to stream classical music mostly from Apple Music. I would like to replace them with 2 sonos fives. At first, replacing them with the fives seemed like a nobrainer to me, but now I’m wondering if chosing a pair of era 300’s wouldn’t be better. I read that the fives are punchier, but are they also better for classical music ? I know this is also a matter of taste, but I would really like to hear experiences from others. There is probably no bad choice.

Amp user here.I recently found a cool, local Portland station called xray.fm. They play ZERO ads on xray.fm which is one of the parts I love (I donated to them).I thought I’d check if there was a way to listen in Sonos and was thrilled to see xray.fm show up when I searched. I added it, clicked play and was immediately assaulted by ads! I know they aren’t coming from the actual station, so who is inserting the ads?Like probably all of you, I purchased Sonos hardware at great cost and I can’t imagine it would be Sonos inserting them.Can someone help me understand where the ads are coming from and if there is a way to stop them from being inserted?

I know many threads exist with this exact feature request and Sonos staff acknowledged it over a year ago.So, SONOSWhy can’t we remove SONOS Radio? We never listen to it and please don’t force things on us 

A friend upgraded our soundbar and sub and now I’m having to use both Sonos aps. I’m trying to downgrade them to get everything back on S1, as I have two Play 5’s, a Connect and some misc equipment I’m not willing to repurchase. I performed the factory reset, and have the blinking green bar, but the S2 ap used to downgrade speakers can’t find them now. I’ve tried unplugging and put my phone right next to the soundbar but it’s not finding them. Any advice would appreciated! 

Wife gave me tight budget for Surround sound of $1000.00.What would you do?1 Buy the Arc ultra and use it’s own.2 Buy a Samsung Q990C and have rear surrounds and Sub.We watch 90% tv and 10% movies

Music library not found. Tried everything with no success. Any suggestions? Thank you in advance!