Spaces & Setups

Hello,I am experiencing difficulties with the Trueplay calibration of my Sonos system. Here are the details of my setup and the issues I have encountered:**Configuration:** - Sonos Beam 2 - Two Era 300 configured in surround mode 2 iPhone used for calibration - Linksys Hydra Pro 6E router with repeater Linksys VELOP Pro 6E (disabled for testing) - All devices are updated to the latest firmware version**Issue encountered:**Individually, the Trueplay calibration works correctly on the Beam 2 and on each Era 300. However, when the Era 300 are configured in surround mode with the Beam 2, I am unable to start the Trueplay calibration.**Additional details:**- The Era 300 automatically connect to a WiFi network created by the Beam 2. I have attempted to disable the WiFi on the Beam 2 so that all devices connect to my main network, without success.- I have reset all devices multiple times and tried different network configurations (with and without repeater).The only thing I haven’t tried is c

Every Sonos speaker in the house blocks Airplay streams and requests an AirPlay Password whenever Airplay Require Password is enabled on the Apple TV or in the Apple Home app.Once the password is enabled, Airplay works well with Apple devices but not with Sonos devices. No Sonos speaker is affected when the AirPlay password is disabled on Apple TV or the Home app. They continue to request the Airplay password.Resetting each Sonos speaker individually is the only thing that appears to solve the problem.Has anyone encountered this issue?(I've attempted to call Sonos, but the line keeps cutting out; case number 04688582; diagnostics 726588139)

Just updated to latest app and the search function doesn’t search my nas. I have found out that this is new search and I need to change to classic search. In my app the search box comes up just as a single line search and no options to switch to classic and no options in settings anywhere. I am on iPad. 

Hello there, I’m looking to buy a Sonos Beam Gen 2 in Australia, Sydney. Afterwhich the speaker will be brought to Singapore. Would I still have access to the warranty? I can’t seem to find any details about international warranty and how to go about it. 

Hello, I would like to know if the Sonos Ace is sweat resistant. Is it versatile enough to do sports unlike the AirPods Max? Thanks !

Are there any connectivity issues with Orbi mesh 754?  Thinking of replacing my system. 

Can Sonos add Fan noise to its choices of sounds to play for sleeping?  You have a white noise, but I would like something deeper in sound, like fan noise. Or what some call, green noise. 

How do I turn lossless audio streaming off, specifically in the Apple Music service, but also in any other service that I might use. I seemingly do not have the bandwidth to stream it reliably, and I suspect that is because my internet connection is fixed wireless. Moreover, I can’t tell the difference anyway, so the larger data stream is simply not required.

I live in a standalone apartment with no one above, sides, front or back of me, so cranking up the volume is not an issue.  my apartment is laid out with both a family room and dining room adjoining each other with a side kitchen and the question I have with a 17‘ x 33‘ living and dining room area combined, would I be best served with 2 ERA 100 speakers or 2 ERA 300? I now have a Beam gen2 with a sub mini and would upgrade to a GEN 2 Arc when it comes out later this year or next year or whenever. I’m 79 years old and my hearing is not that great, but would like speech clarity in the movies I watch. After getting my sub mini along with the beam 2, the experience has improved greatly with my Samsung TV. Would I be best served foregoing the side surroundsound speakers and keep my current set up? I don’t care about wasting more money if I’m not gonna get a good improvement.  

Mijn sonos producten werken bij radio of muziek naar behoren. Wanneer ik televisie wil kijken moet ik het volume op maximaal zetten om heel zacht iets te horen. Voorheen werkte alles naar behoren, we hebben geen idee wat er mis gegaan is.

I have been waiting for this feature for a long time, and now that it's finally here, it feels underwhelming. It only works about half of the time, other times I need to scrub the song to get it to start lossless, and sometimes the music just cuts off and playing the next song does nothing, it only plays silence. I have to choose a different album or playlist to get it to play music again.Has anyone else experienced this?

  Hi all, we are doing an extension on our home and remoddeling the ground floor, this gives me opportunity to orchestrate a decent Sonos set up.I have a few questions, mainly around the Amp.I am looking to use the Amp in the lounge, have this conneced to my vinyl player as well as 2x B&W bookshelf speakers. We are not big TV watchers, so not really letting that factor in the layout - but in the future i think even connecting the 2x Era 100s would suffice.1. Is there much benefit to having the 2x Era 100s in there as well as the B&W speakers? Is it overkill for that space?2. Can i use the Amp and vinyl player to have that music in the other rooms via the Era 300s as per the image. If so, can these speakers have the same music at different volumes?3. Would a single 5 in the playroom and a single 5 in the kitchen diner suffice? Is 3x300 overkill? 4. Can i still “zone” these speakers to all play seperate things. I.e Kitchen diner 300s playing Music A, the playroom 300 playing Musi

Why do you call a product ROAM if I can’t leave the house with it?!App needs to be updated!!I move around a lot and bought the Roam speaker so that I could take all the great features of the Sonos system I have at home on the road with me. This whole factory reset procedure just because I’m on a hotel WiFi ,a network I can’t change the SSID of, is completely ridiculous. I own Bluetooth speakers that will not play music while I’m doing other things on my phone that cost 1/3 or less than this. 

What set up do I need to qualify for lossless equipment wise. I have arc, play3 & sub gen2. I just wondered if there were any minimum or preferred requirements. Someone seemed to think that his wasn’t compatible as he only had a gen2 sub. I wasn’t aware that any subs were incompatible with anything. 

Hi, since I am using only one Era 300 to watch movies pointing from the back, the audio channels are inverted, sounds from the right sapper from the left and vice-versa.Is there a setting to switch this from the app or any other place?Thank you very much in advance

Is the Roam 2 battery replaceable?Roam 1 battery was a shocker lasting 18 to 2 yrs only.  

Since the macos App will apparently be retired, I’m trying to get used to the web app.I need to log in almost every time I visit https://play.sonos.com, which is an issue in and of itself, but the biggest problem is that every time I log in, it shows an Internal Server Error, and the URL points at a playlist. I’m not happy about losing a native app, but I’d hope the errors in the web app can be sorted out.

I just bought a Sub Gen 3 and want to connect with my existing Move as well as with my 3 Era 100 but I cannot add it to the group I created? How does that work?

I have six amps and a port, each time I deselect an amp it will not stay deselected.  Why is this?  

Hi, all my Shows/Podcasts just show as no longer available in the new iOS app. I presume they came with TuneIn. My TuneIn stations are playing, but perhaps through Sonos stations (not sure how that all works). I tried reauthorizing TuneIn under Podcasts, but it just hangs. This is not necessarily a Talk Sonos product, so I will repost in the correct spot (now that I know).Well, I can’t move the post, and I can’t repost in just the regular Controller and Music Services area. So, I’ll leave here.Moderator edit: Combined posts, topic now in Controller and Music Services section.

Is there a wireless speaker that will allow me to hear TV programs audio?

I have a 9-unit Sonos system (Connects and ZP100s) running as S1.My control tablets are on 6.0.1, running the app v10.3 (build 51166240). Seem to remember it was the last version my tablets could run.If I update the system :What is the minimum Android version that latest S1 app need to work ? (ie will I need new tablet controllers ?)   What Samba (SMB) version does it use to hook up to network (NAS) filestores ? - My NAS has been forced to stay on SMB 1 (deprecated) to communicate with the app I’m running – yes, I’m aware of the security risk. Rather move to a secure SMB version. Yes, I’ve seen about the Raspberry Pi workaround, but that opens a whole new rabbit hole for me.

My Ray is recognised by my TV but the internal speakers will not turn off. I have tried to do what has been mentioned on other feeds but I have no idea what to do. Help! I’m not very techno though. 🤗

After spending thousands of dollars on Sonos products they’ve now released an “update” that makes all of it mostly unusable. They added no features, they improved no functions, all they did was incorporate advertising. Now I have to scroll through crap adds on my phone before I can try to play music on the speakers I paid stupid amounts of money for. That is, if I can even get it to work given the app fails to work and/or outright crashes most of the time. And on top of that, I’m now getting relentless emails, text messages, and popups advertising their headphones. As if I’d ever give them another dime. Learn from my mistake - don’t buy app connected or controlled hi-fi gear. This is what happens, even if the company has been trustworthy in the past.

I've read in this forum that everyone appears to be having major problems with the current version of the app. Unfortunately, I have the same issues; lost playlists, lost access to radio stations (doesn't like Radioplayer, My Tuner etc) . I've tried contacting them but the Chatbot  just takes you round in circles. Is there an email address to try? Or anyway to downgrade the app?Thanks