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Benwin
Contributor I
May 9, 2024
Question

International Warranty, buying in Australia and using in Singapore

  • May 9, 2024
  • 3 replies
  • 544 views

Hello there, I’m looking to buy a Sonos Beam Gen 2 in Australia, Sydney. Afterwhich the speaker will be brought to Singapore. Would I still have access to the warranty? I can’t seem to find any details about international warranty and how to go about it. 

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    3 replies

    Corry P
    Corry P
    Sonos Staff
    May 14, 2024

    Hi @Benwin 

    Welcome to the Sonos Community!

    Yes, your new Beam would still be under warranty, though in Singapore (as with some other Asian countries) all returns would be performed via Tat Chuan (an Asian retailer).

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Anycorp
    Lyricist I
    May 25, 2024

    What if I bought from Australia or the US and move to Hong Kong, would the international warranty still work? Thanks

    Corry P
    Corry P
    Sonos Staff
    May 30, 2024

    Hi @Anycorp 

    Yes, but it may be restricted to the length of the warranty period that you get from the country you purchased from, if there is a difference. In other words, moving the speaker to a country that has a longer/shorter warranty period will not affect the warranty period of the speaker (USA, AU and Tat Chuan all have warranties for 1 year - my answer got complicated for anyone else who might read this. For your situation, it’s all good!).

    I hope this helps.

    Edit: Australian warranties can extend beyond one year under certain circumstances - this will no long apply if the speaker is no longer in Australia.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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