Spaces & Setups

I am trying to downgrade S2 to S1. I hit “switch to s1” and nothing happens??what now?

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working?If you need any more information, let me know!Thank you in advance!

When if ever will i be able to play DRM again. Trying to convert my library isn’t easy and it hasn’t worked with Apple music like the articles say. Sometimes it creates a new version of a song that  might play . Sometimes it doesn’t. Problem not solved. I want to know who else to use because I have friends about to invest in Sonos and i told  them not to buy  whatever else is on the market. I’ve probably wasted 10k. There should be an option to use old software of away. I want my money back. I’ve been conned. 

Hello I need to update my system to use a new WiFi network. It has just two speakers, a 'One SL' and a 'Play:1'I understand I should first update the network settings for the 'One SL' via the app but, as this process is not supported for the 'Play:1', I need to do 'Factory Reset' for it before adding back to the system. Is this correct?If I do this, do I keep my Sonos playlists, Spotify service connection etc? In other words, are they all kept on the 'One SL' unit after it's reconfigured and later synchronised with the 'Play:1' once the 'Play:1' is added back to the system?Thanks 

Hi there,I have exactly the same feature request(s) as here:I have a projector setup with a retractable screen in front of a window, so a Sonos soundbar was never going to work for me. However I like the Sonos ecosystem and wanted a speaker setup for 3 primary use cases:good quality speakers for music could also be used for a home theatre setup could be used for a voice assistant I had the idea to use 2x Era 100s as a stereo pair for my main speakers. But to get my different AV sources passing audio to them via the projector, I thought using an Amp with the ARC was the way to go. Finally I added a sub mini into the mix for good measure.Before I committed to the purchase I phoned Sonos technical support to see if this setup would work: “sure” they said, “just make sure your projector has ARC”.Unfortunately after purchasing I realised their response was a bit misleading, as I found out to my detriment that the Amp wouldn’t pair the Era 100s as front speakers, only rear channels. Technica

I know Sonos doesn’t offer advanced Trueplay on Android due to variability in hardware (mic) but since Sonos produces portable speakers with built in mics, wouldn’t it be possible to setup means to use Sonos Roam/Move speaker mic to perform advanced trueplay at multiple listening positions for other Sonos products (ie Beam) using Android phone?

HiProbably a stupid question, but can I pair Ace headphones to an Era 100 to stream music from my own library?TIAMark

No system tools can be found to remove my 100's . So I added my new 300' & Arc Ultra to a different Room. Will sounds suffer for it ? And eventually I have to remove the 100's unless I can keep one room for surround & the other for Music.

Considering a pair of ERA 300’s for rear speakers surround speakers to replace 2x Sonos Ones in this open space room, the ceiling is vaulted from from to back too.  Also, have ARC, and dual subs already.  Anyone with experience in this kind of setup?  Thanks! 

I have been using the Sonos 1 app for over ten years on my Android phones. I have been quite happy. Recently I selected Pandora (it's been authorized for years) on the Sonos App. A screen appeared instructing me to "reauthorize Pandora." I followed the instructions and was informed the account had been reauthorized. However, when I attempted to post Pandora I received the same message to reauthorize Pandora. Multiple attempts yeielded the same result.Steps. Taken:1.Removed the Pandora service from Sonos and attempted to add it again - same problem.2. Uninstalled and reinstalled Sonos on my phone and then tried to add the Pandora service - same problem.3. Checked my Pandora Premium account - no issues. Everything works fine when I use Pandora as a stand alone app. 

Hey It would be great if you could at 4/5/7 speakers to create a better surround experience rather than relying on the soundbar. 

The function to shuffle a selected playlist for an alarm is missing from the new app.  As a result, my alarm plays the same songs every day instead of playing different songs from my playlist.  Can this change be included in a future update please?

I already have a pair of Ones with beam 2 and sub. My question is can I add a pair of era 100s to this set up or would I have to replace the ones with the era 100s

I have built a new barn and looking for recommendations for a Sonos setup. The area overall is 48’ x 48’  with 17’ Ceilings. In that 48x48 area there is a 12x 24 area under a loft for a tv/entertainment area then the other 12x24 area attached to that is an office and bathroom. I’m looking to have a entertainment area sound hooked to the tv sound with my current Sonos Ray, however when i want music I’m looking for recommendation on the larger area and looking to be loud. Also Have a 12’ x 48’ porch outdoor area i would want speakers for as well.Any help is much appreciated.

Bit of an odd question.In my living room I have a projector and both a sonos 5.1 set up (Beam gen 1, symfonisk bookshelf rears, sub gen 2) AND a Denon AVR 5.1 with five ceiling mounted speakers.We mainly use the sonos sytem because the ceiling one is really loud in the small children’s bedrooms. My Denon AVR is really old and has only one HDMI input so I have a separate HDMI matrix for all my inputs - apple TV, firestick, XBOX etc.I send the audio signal to both set ups and to the projector using this: https://www.amazon.co.uk/gp/product/B0B4PPH211/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1I am considering getting a new AVR, a DenonX3300W that has lots of HDMI inputs and still using the above audio extractor for the sonos beam, so I can choose between the two surround sound systems.But what I can’t work out - the only way to use the Sonos system would be to have the AVR volume turned all the way down, and then turned up on the Sonos Beam. But - as the AVR is responsible for th

//SOLVED// I just picked up 2 new Symfonisk speakers. I have 2x Gen 1 Symfonisk  already. My old ones are in Stereo pair. No issues. These new ones will not allow me to pair.  I’ve tired this wired (ethernet), wifi disabled. Wifi on, ethernet unplugged, hard reset of the speakers, reset the router. Nothing.  The speakers work. Play music, no problem. Tried multiple streams and all ok. But every time I try to create a stereo pair, I this.  ISP Distributel - CanadaRouter/Modem - Deco X50  EDIT// After about 2 hrs on the phone trouble shooting this with Lvl2 tech from Sonos, here was the solution. We had to reboot the entire Sonos network in my home, not just the speakers we were using. There was a mismatch with my Home ID. This is internal to Sonos, but was solved with a house-wide reboot. So far so good. Choose the right speaker. Ok!Looks like it may work.Nope!

Dear Sonos hive-mind Currently have:Single Play:1 Gen1 (I got one of two in the divorce 🙄) Bluetooth enabled turntable plugged into a mini hifi and wired speakers. But also used with separate BT speakers. Bluetooth headphones (Sony WH-1000MX3)Want to be able to play the following in multiple rooms:vinyl CDs and tapes - currently use stereo streamed music (Bandcamp, Spotify) streamed music from iTunes library on iPhone and/or iMac Need to be able to play separate sources at the same time (small person uses Play:1 at bedtime to aid sleep)Don’t care about TV input. Question 1: Can I plug multiple analog sources into a Sonos system?Question 2: If not should I still get a Sonos Amp?Question 3: If not should I get a Play:5 Gen1 for the turntable - if so can I still listen to vinyl on other speakers in other rooms? What would you recommend?Moderator edit: edited at request of author

Hi,  Need some advice on a setup for a kitchen dining area. The space has a rectangular shape with the kitchen in one end and dining table at the other. This space also has a door that connect to the garden. I currently have an Era 300 and I love it. We use it for casual background music when cooking and dining and occasionally crank it up for party occasions etc. I will need a portable option (Move2) to bring out into the garden etc. My first thought was to have my 300 in one end of the space and the move2 on the other and group them. When I need the move2 outdoors it will be close to where I need it. But I read that while the 300 is great on its own it’s awesome as a stereo pair. So I’m thinking of having dual 300s in one end of the room to take full advantage of the setup. We do 90% of all music in the kitchen and there will be a fixed listening position as we move around in the kitchen or sit by the dining table.So I’m not too sure I would benefit so much from having dual 300s in o

I've not updated my main main system (3x play 5, Arc Sub and 2 x Play3 surround, Move and a Symfrnisk) to the New App instead I've created a separate smaller system with 2 x Play1 and a Roam.With this setup I've been able to monitor the progress of the new app hopefully to a point where I'm prepared to update everything to it.Sorry to report that it's not there yet (I've read the blog post that implies new exceeds old in responseivness - not true in my case).Main issues with the new app on latest iPhone release 80.12.03 are.1. Local library is never accessible from the home screen, it's there and playable via search or direct selection but the home screen always says 'no longer accessable '2. It's still laggy, particularly when changing tracks, volume control is just about acceptable (but there shouldn't be any at all).3. Every time on opening the app or bringing it back to foreground it briefly (sometimes many seconds) says no system found.4. UI/UX, ok it's a matter of personal taste

Hi all hope your are all fine!Ive actually in my living room 1 Sonos arc + sub. I want to add to my tv sound system 2 era 300. I know that I can connect them to my Sonos arc + sub but is there a way to use only 1 era 300 to play music for example (in my kitchen which is opened on the living room)? thabks a lot ! etienne

I just upgraded from Arc and Sub Gen 3 to Arc Ultra Gen4 and Sub4 (and 2 Era300), the generation 3 devices were working very well via Wifi but yesterday when I changed them to Gen4 I am realizing that these do not work via Wifi, I called to Sonos support and I spent 1 hour talking to them and they didn't make it work, the answer they gave me is that I should connect it with a network cable only (incredible but true), that for me is not an option since I paid about $3,000 for a state-of-the-art device which cannot connect to WiFi.They had to escalate the case to Sonos 2nd level Support and they still haven't called me nor have I received an email to schedule the call. At the moment I do not recommend that you buy this new equipment since it does not work via WiFi.

This app sucks. Sonos sucks. We need to take them to court and make them pay. Let’s get organized. Ideas anyone?

When will Spotify and SONOS Fix the alarms so Music playlists or radio plays on alarm chimes? Losing the will we first reported this in 2021. This function is still not working on my Sonos. I used to play perfectly with free Spotify account.I bought Sonos speakers for this reason. I feel like I’m due a big refund. Everything has been discontinued over the years. One ceo apology letter this year mass produced for all email subscribers and it still not working.At this point I need a timeline of fixes which is completely normal in the tech world. All these new speakers are being released with inferior software or apps.I can set the alarm to different songs or radio and nothing works but the chime. 3 years later and no progress on this fault 

Hi.Im having issues with my Sonos play 3s.When using app it is very slow to respond or the app freezes.sometimes one  speaker cuts out.I don't have issues with any other of my sonos speakers.I have tried ethernet cable etc.It is in bedroom and WiFi is fine as I have tested speed.Anybody had same issue?

HiI have a friend with a Sonos Arc, Sub & an Amp running in ceiling speakers as rear channels.As I understand it, the Sonos Amp cannot be used to run the ceiling speakers as height channels. If he gets an Era Stereo Pair to run as rear speakers, can the ceiling speakers continue to be run as rear channels in parallel with the Era rears?CheersDavid