Spaces & Setups

With the May end of life for my Bridge support, I'm not sure whether I should buy a new Boost or if I can go without one. I'd like to remain on a separate network. I'm hoping for some advice. Thanks! 

I have a sonos on a dedicated IOT subnet and things have been fine with both OSX and Android controllers up until the most recent update.  Now, only Android controllers work and OSX controllers are failing to see the IGMP messages.   While I understand that Sonos does not support cross subnet setups, it would be great if Sonos could take steps to avoid breaking this scenario for people like me who had things working fine.   Please unbreak OSX controllers so that IGMP works fine with them again across subnets as it did before, and as it still does for Android.   I’m left as a customer wondering if I can trust any future updates, which is a bad feeling.    Please note that I am not requesting Sonos help with network configuration, and I understand that Sonos does not offer that, nor do I require it.   I am only asking Sonos to undo whatever broke this scenario for the last OSX update.    

With the end of software updates for legacy devices in May, will I be able to add new Sonos products to a system containing legacy devices. My experience is that when adding a new device a software update has always been necessary.

Hello, I have a cafe’ and purchased 3 sonos speakers from Ikea, they seems to work fine but its been a couple of months now that when playing music from spotify the music stops randomly and then starts again after a wile. It really disturbs the business mood. I tried unplugging and pairing the speakers again but the problem is not getting fixed. any way to fix this? The sonos app is up to date. Thanks!

Given the EOL of the Play:5 I am wondering what the timeline is for the Play:1, this should honestly be publicly visible for all products somewhere to allow for system planning.

Why should perfectly functional gear be binned because of lack of memory/processing power? An external device very like a raspberry pi with loads of memory can be integrated into the sonos system with a bit of ingenuity. The problem for any size of speaker system should cost 50 quid. Or put a sonos badge on it and charge 200.  This is planned obsolescence and there are enough items in landfill without needing a specific hole just for sonos' junk.   Fix this legacy problem with an external stand-alone memory/wifi/processing raspberry pi either as a day hack or put a sonos badge on it and vastly over charge for a simple solution.   The speakers are great, just a pity the imagination of the executive profitseekers at sonos.   Johnnydot 

Play 5 devices could be used as dumb speakers in recycle mode but does that work?

I am a happy new Sonos owner.  I haven’t been able to find an exact answer to this in the various topics.  After power is lost to a speaker, does Trueplay need to be run again?   The reason I ask is that one of my speakers is on the same outlet as a timed lighting circuit.  This circuit goes on and off once per day.  I am waiting for the electrician to split the outlet so that one half is always on.  That will also solve the problem of the speaker falling out of its group every day.

I have a Sonos Bridge which connects with my Play:3 speakers. I recently purchased a Sonos Amplifier to connect with my stereo receiver and in-ceiling speakers. I just received notice that the Bridge will no longer be supported. Can I use the amplifier now the control my Play:3 speakers?

Hi, How does TradeUp work for a CR200 Controller - essentially a product for which there is no (hardware) replacement? The TradeUp page allows me to check the box next to it and then “Click to receive your credit” (which I haven’t done yet, because I’m unsure about what I let myself in for). This doesn’t indicate that the recycle mode will be initiated. Does this mean I can claim 30% per controller that I own, but it won’t stop working? Can I then use the discount on any Sonos product? If I understand it correctly, then as long as I leave a legacy product (e.g. a CR200 controller) in the setup, none of my components will receive software updates, right? I guess I can’t use more than one TradeUp discount (30%) on a single new product? I don’t really need new products, but if I start adding the discounts for my controllers for the purchase of one item, I may “need” a new product ;-) Thanks….

I have two older ZP80 components that are eligible for recycle to get the current “Trade Up” 30% off credit. My question is - if I trade both of them, can the two 30% off credits be applied to purchase one new component, or do I have to purchase two new ones to apply 30% off to each? I already traded in one and I see 30% off applied to the item in the cart, but I see a “+” sign next to it as well which I am assuming means that if I trade up second ZP80 I would be able to apply both to one new component purchase:  Is my assumption that two 30% off credits can be applied when buying one component correct or not? Since trade up is not reversible, I don’t want to trade another one if I have to purchase two different components since I only need one. Please let me know. Thanks. 

Seeing the recent trade in offers I was wondering if there is some planned end of life for Sonos Gen 1 products like most of the kit I own? I have just had a quick look at the Trade in offer and it is suggesting I spend a further £1500 to upgrade kit which seems to be working perfectly well. While I don’t argue that it is a reasonable offer I just wondered why I would need to do such a thing.  Is the stuff I own going to stop working at some point?

Hello,   With all the uproar over old Sonos products not getting updates, I would like to know how can I tell what Generation my Sonos Sub is? I just purchased it from Best Buy and want to make sure that it is not a Gen 1 product that is going to be obsolete in a couple months. Especially for what it cost.   Thank you! Bob

Hello.    first question here and hoping I explain it correctly.  I have two outdoor speakers that work great for streaming music through pandora and Amazon using the Sonos app. I have them connected to my Sonos (gen 1 - the white one) Amp.  I recently installed a TV in the same outdoor area and I’d like the TV to output sound through the same speakers.  I purchased this (J-Tech Digital Optical/Coaxial Digital Audio Extender/Converter Over Single Cat5e/... https://www.amazon.com/dp/B07G5NQCK7/ref=cm_sw_r_sms_c_api_i_EnuiEbZ65PEEA) hoping it would solve this for me, but no luck. I connected the device to the Sonos Amp Analog Audio In.  here’s the path: TV optical out to J-tech Receiver optical in and Cat6 out to jtech transmitter Cat6 in and coax audio out to Sonos Analog Audio In. I also tried the exact reverse/mirror. Hoping this makes sense and thanks in advance for any help the community can provide.    

When I bought my Sonos, it was the first one the store had sold other than the store owner’s. It was so new that they didn’t even charge me the full installation fee because they were learning how to set it up as they did it.   I have a ZP 100,. The CR controller died years ago. My Zone player is connected to my stereo and its speakers. I control it from my desk top I mac and Alexa. We listen to playlists, our music library and TuneIn radio .  Having this system become obsolete is going to be a bit traumatic for my 73-year old husband, so I want to, as easily as possible, duplicate what I have now.  What component do I need to buy to trade up?   Will I simply be able to disconnect my Zone player and plug in a new component and connect it to my router, or will I need to hire a techie, to figure it out.  Having your technology become obsolete before you do is a hassle.

So i just recieved the email informing me my connect that I JUST PURCHASED NEW at BestBuy in DECEMBER is now not going to be supported??  I paid $350 just ONE MONTH AGO and this happened?? Maybe I need to return it to BestBuy?  Can I still do this.  I use it to connect my Turntable wirelessly to my Play1s and sub

I’m wondering if there is a list of features that I’m missing out on for new products vs the ZP100. Does anyone have a summary?I don’t really stream or use voice activation. Just play my music from a NAS.I do have to say that I’ve been SUPER impressed with the ongoing updates to the ZP100 in all the years I’ve owned them. In fact, it is the biggest rave that I tell everyone why they should get Sonos over other systems. So super KUDOS to Sonos for that. So yeah, I’m fine with upgrading. I’d like to continue to support Sonos as a business.

I have a soundbar and two ‘Play 1’ speakers.  I’ve control all on my iphone with SONOS app.  Mostly use it for watch TV/satellite shows.  Have a whole house internet system and everything is run via wifi…..   Would like to play/listen to my huge collection of cd’s from my computer, use it’s player.  Am currently confused by all the information I’m reading regarding this.   Advise please. . . . . . . .

Hi. New to the Sonos universe. I’ve just bought two Sonos One SL for my dining room. I have them paired as separate stereo speakers and sitting on top of a sideboard. Space was an issue. I have traditional   amp / speaker set ups in other rooms and opted for Sonos because of the pairing. So far so good. Initially disappointed with the depth, but opted out of ‘tuning’ and manually adjusted the ‘eq’ and I’m very pleased. Great clarity at low volume which is ideal for the room. However, now I’m thinking about adding more depth with a Sonos 5 (or similar?) which would sit primarily opposite the Ones under a bench (dining table with 4 chairs and a bench).  Firstly any suggestions re set up very welcome; but also what would be best for adding depth. The Sonos 5? And also, if I added another Sonos One - can you independently eq each speaker if all paired? If so, I could (in theory) get another Sonos One and eq flat or with more bass to mimic a sub…? Thanks. 

Does the new version of the Sonos Amp auto power off with no signal present?

Hi Bit of a rookie so please bear with me. I’ve got a Beam and two Symfonisk Lamps. I’ve grouped them through the app and they all play music together fine.    However, I don’t seem to get any sound out of the Symfonisk when the TV is on, either watching normal TV, my Apple TV or my PS4. The Beam is fine.    The Beam is connected to the TV via a HDMI cable into the ARC socket. There is then a HDMI cable from the TV into a HDMI 4 port hub which the PS4 and Apple TV are plugged into.    Is there something I’m missing as I really want to get surround sound out of them.    Please help!

Hi,   I currently have a Play:Bar, Sub and two One:SL’s set up for my surround sound experience on my TV. I have a bridge connected as well (off the top of my head I’m not sure where or how).   I’ve just received an email stating that this is now a legacy product as of May 2020 and will no longer be supported.   I have two questions: Do I need this in my setup or can I run the surround sound experience without it? What if anything is a suitable replacement?

Hi folks just bought the Move as a standalone to improve the projector sound but will not connect.  I have 2 other sound bars and play1s so not new to Sonos . The Epson sees it but won't pair .. I tried 3 other devices which work fine pairing to speaker.   Any suggestions .    The Epson manual says the speaker needs to be A2DP complaint.. 

I had a 5.1 set with a subwoofer (passive i guess, it had no OWN power supply). Can i use this subwoofer, or do i have to switch to a wired subwoofer or to the Sonos.sub?

Hi all, In our living room we have a Sonos Beam attached on the wall under the TV. Beam is used while watching TV but also when someone in the living room streams his Spotify to the Beam. This works like a charm but I'm not totally convinced with the sound, for me it's not full enough. We also have a Sonos Play:1 and that one travels between the bedrooms of our children. They both use it for listening music. They are happy with it. Yesterday I was watching a movie on the TV and decided to grab the Play:1 (sorry kids!) and take it downstairs. I paired it with the Beam and started watching Rogue One. For me the sound was way better compared to just the Beam. I understand that this isn't true stereo and neither is surround but the resulting sound was way more richer than ever before. Now I want to buy an additional speaker so the kids can have the Play:1 again. I'm thinking about buying the new Sonos Move. It could be used for watching Tv in the house but can also be taken outside while s