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Contributor I
October 31, 2019
Question

Can two "Trade Up" 30% off credits be applied to ONE new component?

I have two older ZP80 components that are eligible for recycle to get the current “Trade Up” 30% off credit. My question is - if I trade both of them, can the two 30% off credits be applied to purchase one new component, or do I have to purchase two new ones to apply 30% off to each? I already traded in one and I see 30% off applied to the item in the cart, but I see a “+” sign next to it as well which I am assuming means that if I trade up second ZP80 I would be able to apply both to one new component purchase: 

 

Is my assumption that two 30% off credits can be applied when buying one component correct or not? Since trade up is not reversible, I don’t want to trade another one if I have to purchase two different components since I only need one. Please let me know. Thanks. 

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    20 replies

    Contributor I
    October 31, 2019

    Nope... I have 4 eligible items (3 play 5s and a zp100) and it doesn't get me a freebie with 20% cash rebate 🙁

     

    Recycle program does make me worry that some crushing out of support updates will be coming in the year ahead which will landfill the devices though...

     

    On all my devices there could still easily be some residual off network functionality as a line-in driven amp/speaker so I also wonder if the recycling totally kills them...

    melvimbe
    October 31, 2019

    Recycle program does make me worry that some crushing out of support updates will be coming in the year ahead which will landfill the devices though...

     

     

    That’s a possibility, but I don’t know that this program is going to be successful enough to remove enough of the old products to make that feasible...particularly for the Connect and Connect:amps that have been on sale recently.    It may be though that marketing shows that these sort of trade ups generate sales that would not have happened otherwise as well as good will with customers.  I took advantage of a similar program with Amazon this summer, not sure what other companies do this sort of thing.

     

     

    On all my devices there could still easily be some residual off network functionality as a line-in driven amp/speaker so I also wonder if the recycling totally kills them...

     

    I would bet that it does, but I wouldn’t be too surprised if somebody fugues out a way around it.

    Danny
    airforceteacher
    Headliner I
    October 31, 2019

    Also a bit concerned, because I have a Zp100 and a Zp80.  Less concerned about the Connect being disabled by an update, but for the older ones, sure would be nice if someone official would chime in to the thread.

    Enthusiast I
    October 31, 2019

    Also a bit concerned, because I have a Zp100 and a Zp80.  Less concerned about the Connect being disabled by an update, but for the older ones, sure would be nice if someone official would chime in to the thread.

     

    Taking old units offline will no doubt give them cover to shed support of older units going forward. The day will arrive sooner or later. Personally I would wait for a better offer. 😀

    melvimbe
    October 31, 2019

    Also a bit concerned, because I have a Zp100 and a Zp80.  Less concerned about the Connect being disabled by an update, but for the older ones, sure would be nice if someone official would chime in to the thread.

     

    Taking old units offline will no doubt give them cover to shed support of older units going forward. The day will arrive sooner or later. Personally I would wait for a better offer. 😀

     

    Are you being serious about waiting for a better offer?  When the CR100 was dropped, customers were offered $50 vouchers, if I remember correctly.    This 30% offer is worth between $53 (if used on a Sonos One SL) and $210 (if used on a Sub or Playbar).   Sonos is going to offer more than that on potentially 10+ year old equipment?

     

    Also using history as a guide, Sonos will surely make an annoucement a couple months in advance and try to inform users who are effected.  I can’t see them giving an unofficial statement about dropping support for any speakers ahead of this.    Just my opinion, but I wouldn’t worry about the Connect, Connect:Amp, or Play:5 dropping until you first hear about the ZP line being dropped.  If I owned a ZP, I’d be more  considered about hardware failure.

     

    Danny
    Ryan S
    Retired Sonos Staff
    October 31, 2019

    Hi everyone! @ykamenet, looks like you should have your answer already. Trade Up credits can be used for a single item on Sonos.com. Credits cannot be used together or combined with other sales or promotions. Third party products and refurbished items are excluded.


    As to other questions in this thread, I’m happy to say that we are committed to supporting all Sonos products for as long as we are able. The trade up program is designed for people who our first generation devices like airforceteacher’s over 10 year old ZP100 and ZP80, and who might be interested in getting new Sonos experiences. Over recent years, we’ve launched several new products like Sonos One, Beam, Amp, Port, and now Move, that offer built-in voice control in some cases, and Apple AirPlay 2, along with upgraded hardware and new designs across the board. We’ve introduced this as an upgrade program so that all customers can enjoy the best of Sonos, and allow our long time supporting customers an option to get a discount on them.

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    Enthusiast I
    October 31, 2019

    Just curious - could a 30 percent code be used on one of the speaker sets sold on the website (such as the “indoor outdoor set” they advertise?)

    George
    Ryan S
    Retired Sonos Staff
    October 31, 2019

    Just curious - could a 30 percent code be used on one of the speaker sets sold on the website (such as the “indoor outdoor set” they advertise?)

    The 30% discount can be applied to a single Sonos product. This cannot be combined with other promotions or discounts. Discounts for product sets will be calculated from the full retail value. Gift cards, third party accessories, and refurbished products are not eligible.
     

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    airforceteacher
    Headliner I
    October 31, 2019

    @Ryan S - thanks you for your input, but it doesn’t really allay the fears that this coupon offering is due to a heretofore unnannounced update that will kill the ZP series and the Gen 1 Play:5.   I have no need for any of the new features in the Port or Amp, so I’d like to avoid replacing a working component for … well, until it dies a natural death.  It seems like Sonos is again forgetting/ignoring that traditional hifi equipment has lifespans measured in decades, and the devices designed to specifically connect to legacy equipment would naturally be expected to meet those expectations by people using legacy components.

    Enthusiast I
    October 31, 2019

     

     

     

    Are you being serious about waiting for a better offer?  

     

    Oh I agree very unlikely that Sonos offers more.  It's a good deal, not throwing shade on it and I would take it if I had some units in service for a decade +.

    But Black Friday is a few weeks away. The old units still have value on the used market. So a BF sale with proceeds from used sale one could potentially do better than 30% off (or not)

    This was the scenario I was thinking not that Sonos will increase their offer.