Spaces & Setups

I can no longer play songs on my iPhone to the Sonos? Please don’t tell me it’s an iOS compatibility issue. I’d expect the Sonos App to have that capability natively.    I don’t want to have to use AirPlay or upload my songs to a music service. Not an acceptable workaround.    the previous Sonos app had a very easy “On this Phone” option. Worked great.    Any reasonable options will help.    Thanks

Hi I have had my sonos beam since the launch in denmark, and are quite glad for the "wireless" surround i can have to my play:1 as rear speaker. however, it annoys me in my setup that i have to use my "build in" plex / netflix app on my samsung TV to get 5.1 signal output. Whenever i use netflix app / plex on the shield, The sonos Beam only plays stereo My setup is: TV: Samsung UE49KS7005 Nvidia Shield newest 16gb version Sonos Beam+2play:1 rear speaker. Cable: HDMI ARC between TV and beam Shield connected to HDMI port on samsung HDMI input. When ever i play Netflix, plex movies on the build in app on my TV, the sound is decoded fine to Dolby digital 5.1 everything i play through shield is stereo. is there no solution to this i have tryed to force surround output on shield, etc. triet some "PCM" and "Bitstream" setting on samsung TV sound-setting, but always stereo only. unless i find a plex movie, that has AC5.1 standard. then its surround but it wount

I have an old Philips PF9731 TV without HDMI ARC or optical audio out. Will a Sonos Beam work when using a HDMI Switcher with Audio Extractor with the following connections: Cable box and DVD player connected to HDMI In on Switchbox TV connected to HDMI Out from Switchbox SPDIF Out from Switchbox connected to Beam (using the optical adapter that comes with it) If this doesn’t work, any other suggestions?

When I turn my TV on, no sound comes through the playbar. I previously found a help topic that said to unplug all HDMI devices and plug back in making sure the PLaybar is first. This works to fix the immediate problem, but I have to take these steps everytime the TV is turned on. Is there a way to force the playbar to keep a permanent connection to the TV?

Set Beam up in December 2019 added 2 x One SL’s yesterday. All three units successfully grouped together as ‘Lounge’. Beam has been brilliant, Have introducing left and right hand One SL’s placed on floor behind each end of settee. Can operate system volume from any of the units, however when Beam is at acceptable volume, we can not hear the 2 x One SL’s, although they are working when you get your ear very close to them. Also once I get volume working correctly, can I expect to get true surround sound, such as helicopter buzzing around the room etc. This is my very first post, look forward to some helpful replies - Thanks

I have my Xbox One X connected via HDMI to a Phillips 50PUS7304/12 TV, which is connected via optical audio to a Sonos Playbase. I want to keep the main audio to the Sonos from my TV for the movie apps on it like Netflix, Amazon Prime Video etc.. I don’t experience any audio lag when watching anything directly from my TV. If the Xbox audio output over the HDMI is set to stereo uncompressed it's absolutely fine, except that I want better than stereo. It won't accept being set to 5.1 or 7.1 uncompressed (for this I'm just assuming it's because the TV isn't really made to be a high-end audio receiver which is fair). If I set it to bitstream out, the Dolby DTS setting is accepted but no sound comes out (presumably because Sonos don’t support it), while the Dolby Digital and Dolby Atmos settings both have a noticeable lag (maybe up to a second). I have exactly the same issues when using the optical output directly from the Xbox to the Playbase, the only difference being that Atmos isn’t an

I have a Bose Acoustimass 7 system with 5 double cubes and a powered sub. I want to add to Sonos system with new Sonos Amp. Possible? Issues? thanks

I’ve had two Play 5 1st gen trouble free. Now I’ve  just purchased a Sonos One SL. Headaches from the Bluetooth. I know it can be used for initial setup, but can’t it be turned off? 

I have a projector (No ARC) HDMI audio extractor →  Optical to HDMI adapter →  Beam. Optical can support stereo Dolby Digital and Stereo PCM. I want to plug a laptop in it detect 5.1 sounds...not all channels play think it missing out front or something. I think it is sending out 6 uncompressed LPCM channels  Kodi on a fire stick works if i set it to 2 channel and Dolby digital transcoding. (If want to understand that message me) Making the laptop output to DD seems maybe impossible (I want this for games not movies) My question is in does the beam support 6 channel PCM over ARC,  So if i get something like this an “ARC sender” so I don’t need the optical adapter  https://www.amazon.com/gp/product/B07T6CDPQJ/ref=ask_ql_qh_dp_hza will it work?      

I’m planning to buy a Sub for my currently 5.0 setup (Beam and 2 Play 1s). The setup sounds very good but I feel like it’s missing the thumping bass of a subwoofer. I know that the sub is very expensive at 700$ but after the EoL announcement, I wonder how long the sub would be support by Sonos. IMO I think that the sub should be able to last longer than the playbar (same released date in 2012) because the sub doesn’t work alone without a speaker. So I think that the main music streaming is from the speaker itself like Ones, Play 5, Beam or Bar.  What do you think I should do in this situation? Thanks

How can I put songs into the queue? I tried so many times in many different ways and nothing seems to work..

Somehow, the past 2 weeks, either Windows 10 did an update or Sonos did, causing the PC app to quit functioning - tries to start up, small 2” x 2” or so splash screen then it hangs. Have uninstalled 2x (sucks because you have to reboot) - prior you need to force shut down via Task Manager all the little pieces, then uninstall, then reboot - works for about a day then hangs again.   The PC is part of anyone and everyone’s home Sonos - the phone app doesn’t suffice when you’re on the damn phone - get your act together and have the PC and Mac based app full functionality and give it some damn love.

Hello Everyone,  Although I believe I know the answer based on previous topics, I wanted to confirm with the community before purchasing anything else.    Here is my setup: I have: An Epson 1060 Projector (https://www.amazon.com/Epson-Cinema-brightness-speakers-projector/dp/B073S4TS4G) Roku Premier Streaming (https://www.amazon.com/gp/product/B07HDBZN7Q/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1) and Sonos Beam.  The roku is directly connected to the projector.    Am I correct in understanding I will need an HDMI Audio Extractor in order to play sounds from Roku. (This one for example. https://smile.amazon.com/gp/product/B00BIQER0E/ref=ox_sc_act_title_1?smid=A2IX3RNQE846HA&psc=1 )    I will connect the Roku > HDMI Audio Extractor > Beam in SPDFI output and projector in HDMI output.    Thank you for your help. 

I have tried to sort this multiple times but the dialogue that comes from the playbar is so hard to listen too, my wife now refuses to watch TV in the room with it!! music is great but you almost need to lip read if there is any background sounds going on   i have called tech support and submitted diagnostics but the sound is still poor, any ideas what to try - i am seriously thinking about purchasing something else   Andy

Why doesn’t my Sonos speaker appear the same way my HomePods and my Apple TV do in the control center? This means that I can only AirPlay to the Sonos speaker from other devices. Is this by design or is it a Sonos limitation?    

I’m just starting buy buy philips hue products and wants to see if the Sonos will work well with Philip Hue Sync Box. I want to know first if I can connect it directly to the TV I’m going to use or do I need to have another device like Apple 4K to use it correctly? I own a lot of Sonos products and need to make sure I’m spending my money on something that works!

I discovered this section(Play Hours) recently and was quite surprised that my usage was very low. But after following this section during December and January, i am starting to doubt if this data is reliable. For ex, during whole of January, the section says i played Sonos for 7 hours. But in reality it should be much more than it. I know it because i had many holidays and my usage should have been more than 12 hours.  I use my Sonos One to listen to music via spotify. Does the feature not count the hours if i directly play Sonos from Spotify app rather than Sonos App?  Also, i listened to 1-2 hours of audible. Neither was this data captured at all.  

I have Samsung The Frame 55 (QN55LS03RAFXZA) and Sonos Beam. Im using the HDMI ARC port and the cable supplied with the Beam. It works fine, but sometimes the TV looses the connection to the Beam. The setup is: the TV can detect that there is a HDMI connected speaker but the sound comes from the TV and I cannot chance volume (nothing happens when I push the buttons on the remote even if the screen shows + and -) Are there known problems with Samsung TVs and HDMI ARC ports using The Beam?

I know this has been beat to death a bit, but maybe this is a bit different.  We got a TCL 65R625.  We have a Sonos Playbase.  We set up the TV, went through the Sonos App as always, Volume up, detected...Volume up three times, good.  Volume down three times...good.  Mute...good.  Sweet, that was easy.  Roku Remote working perfectly with Playbase.   The TCL batteries that came with TV ran out.  Switch batteries in Roku remote, and Playbase would not respond.  Went through process again, and now the playbase won’t detect the Roku remote.  So it WAS working perfectly.  Now it cannot.  I called Sonos and after 25 minutes of “ok, hold please…..thanks for holding...try this...nope...ok...hold please….thanks for holding...try this” I gave up.  Using old Samsung remote works fine, but would love to just have Roku remote if anyone has experienced this.   Again, it DID work for the first few days.  Now it won’t.   THank you!  

So, allegedly, Amazon HD is supported on Sonos. How does one know what songs are in HD and what are not?  I don’t see any of this indicated on the Sonos app.   Is every song in the upgraded HD format and we should just presume we are getting that quality? Thanks in advance

Hey everyone - I've been trying to fix an issue with volume control with my new Sonos Playbar for weeks to no avail. I've tried a LOT of different things, but nothing has stuck yet. I'm reaching out to this community to see if you guys to ask for help and to see if you have thought of something that I haven't. I'll try to keep it brief. THE PROBLEM: I can't reliably control the volume of my Sonos Playbar with my Samsung ONE Remote. What I mean by "reliably" is that I have figured out a way to fix this issue, but the fix lasts only for about 24 hours. After that, I have to re-fix the issue again. It is very annoying. THE CYCLE: I reset my Samsung TV back to factory settings. I then, set up my Samsung TV remote to control the volume on my Sonos Playbar using the steps outlined in Sonos's FAQ here: https://support.sonos.com/s/article/3444?language=en_US . After following these steps, I can control the volume of my Playbar with my Samsung One Remote. After about 24 hours, however, this

Hi, someone could help me. I’d like to connect a microphone bluetooth with the new speaker move. It’s possible ? If not directly , in which way is it possible ? Many thanks in advance. Giorgio

If I buy the Sonance ceiling speakers to use in my kitchen and connect them to the Sonos AMP do they have to play in a left/right stereo pair configuration or can they be configured to provide a mono type output similar to a single stereo speaker?  I cannot place the speakers such that the listening positions will be right for a stereo pair output.  I could use a couple of single stereo speakers but I have a slopped ceiling and I don’t see that any of those have pivoting tweeters.     

Hi Guys, I would like to purchase a Amazon Fire Stick 4K here in Singapore. This is my setup: Samsung Smart TV (2015) with Sonos playbar in living room Samsung Smart TV (2015) with Sonos beam in master bedroom   I currently have NO problems running any of the videos on the Prime Video app and the Netflix app through my Sonos. However, I want to purchase the Amazon Fire Stick 4K for a more  “one-screen-see-all-apps” experience. And also because I would like to access Apple TV+ and DIsney+ for my kids.   Could someone PLEASE advice me on the following: Can I ditch my TV remote? I.e. Can the Amazon Fire Stick 4K remote control my SONOS speakers and TV, or would I still continue to operate this speakers and TV using the TV remote? I understand IR control would be required. Does the Amazon Fire Stick 4K have IR capabilities? Are there any issues with the routing of sound of apps run on the Fire Stick 4K through my Sonos speakers? I’ve seen some advice in a few threads regarding selecting Do

Hi - sorry if this has been asked before, but I couldn’t find this specific question. I want to evaluate whether it is possible to use the HDMI input of a Sonos Port to transmit the audio from a HDMI input, such as a Blu-ray player, to my Beam (and potentially two rear speakers). Specifically, we have a projector setup with all video devices in the back of the room (projector, multiple input devices such as a Blu-ray player, set-top-box, etc, and a HDMI switch to toggle between inputs). This also includes a HDMI splitter, with identical signals running to the projector (back of the room) and to the Sonos Beam (front of the room). So far so good, works flawlessly. The thing is, this cable running to the front of the room is really bothering us. Would it be possible to -- instead of running it to the Beam directly -- have it go into a Sonos Port in the back of the room, which then transmits it to the Beam? As the signal is already digital, it should work with little latency, right? And w