Spaces & Setups

Hi I just purchased two AMPs one for indoor and another for outdoor use.  I also want to insert a wall mounted volume control for each set to be able to quickly turn down volume if needed.  Can anyone advise what volume controls are compatible with the Sonance indoor and outdoor speakers?

Does iTunes song Volume Adjust setting carry over to Sonos? I'm playing from Apple Music in the Sonos app. I have some acoustic tracks in a playlist that need to be raised. I have increased the individual song volume in options. Will it also be increased through the Sonos app?

Is it OK to use a 65W USB C charger to charge Roam?  Will this be too powerful and resulting in damage to Roam? 

Hi!  Is it possible to charge Sonos Roam with wireless charger which has 5V 2.0 A input and charging power is 5W? Mika

I’m no audiophile, but there is a noticeable difference in quality between the Five and the Beam plus Sub when playing music.  Am I expecting too much from the Beam and Sub given they are not designed for music?  Am I setting things up incorrectly?  Thanks folks 

I read a rumor somewhere that Sonos intends to issue a firmware update for the Arc that would allow for a volume slider in the S2 App to independently control the volume of the height channels (upfiring drivers) on the Arc. Can someone please confirm if they have knowledge of or have heard that is true. Thanks in advance 

I had purchased an Arc, Sub, and 2 SL’s for a home theatre configuration, replacing an ancient analog JVC receiver w/2 bookshelf speakers.  We found we missed the stereo separation, so I purchased another pair of SL’s.  But they cannot be added to the room the Arc is in  - apparently the max for the Arc room is the sub and one pair.   The accepted workaround is to add the two new SL’s to a different Room, then configure them as a Group to play together while watching TV.  Two major drawbacks to this:     1.  Volume on TV remote doesn’t control the new Room     2.  The 75 ms delay (inherent to Grouped rooms) is very noticeableI have used Sonos for audio in a different room (I esp. like the dedicated wireless you get with the Boost) and have really enjoyed it.  But I’ve paid a lot of money for this new Sonos home theatre and am sorely disappointed.  If this is the best home theater that Sonos can provide, I plan on boxing up everything and sending it back for a refund.Why on earth is it

Hi, is it me or is Atmos on the Arc just a myth! I’ve had the Arc for about six months feeding it Atmos soundtracks from ATV and XBox (streamed and Blu-ray) and can honestly say I have not once detected a ‘directional’ sound. It sounds good and the 5.1 effect seem to work pretty well but as far as Atmos goes I forget it even has it as a feature, which is a shame as that was a big draw for me. I also prefer my Beam for music. I hate to say it but I feel the arc is a bit overrated.

Is there a way to see the Move's battery life while in Bluetooth mode?

After having streaming dropouts for a week or two I checked out the Sonos page on incompatible hardware and found my recently purchased and installed gigabit switch was incompatible.  I plugged my Boost back into the router rather than the switch and all perfect now.

Hello everyone,im interested in getting a refurbished gen2 sub on sonos.com, i live in canada so i normally order through sonos.cais there any difference besides the exchange rates?does it come from the same place/warehouse?are the refurb subs reliable or get a brand new one?tnx everyone

I’m having trouble with using my trade in credit in the UK? Have tried to check out but my account is associated with the EU store and has no country selection option to ship to the UK. Has anyone experienced this problem? Just trying to understand how I can use this credit as a UK resident?

Just bought a new Samsung QLED 8k tv and using a Sonos playbar with optical cable. The lip sync is horrible and i have searched endlesly and called Sonos and Samsung for a fix but cannot find one. I have tried all different settings and reduced lip sync delay to zero in Sonos and in the Samsung TV and there is still a delay. Any other ideas out there to get this fixed? You would think in todays technology age this would be a non-issue. Going to return the TV if i cannot find a fix.

Hi all,I'm new to both the forum and Sonos, so please bear with me regarding this case.I am a bit confused about what I can do with the setup noted in this post title.  There are already a few discussions in the forum about this general subject, but I am still not sure, so I’ll try to be as specific as possible in my situation and what I would ultimately like to accomplish.I currently have an appleTV (non airplay 2 capable). I bought the One with the idea of using it as a smart speaker (Alexa or Google), as well as to serve as the speaker of the ATV, However, I didn't do enough research prior to buying the ONE to realise that I can not stream from my ATV because it is not Airplay 2 capable.Nevertheless, I really like the sound and build quality of the One, so I am sticking with it, so I am now looking for an alternative solution. I know that buying a new AppleTV will solve my problem. However, I am keen on trying the Chromecast with Google TV dongle, which brings me to my question:Will

I replaced my Bridge with Boost and updated to S2. I have installed the system and yesterday it worked with my iPhone 6 and iPad 4. My iPhone 12 cannot find the system in the Sonos app. There is no problem to play with Spotify. Today also the iPad has lost connection with Sonos. I have allowed integrity/local network.

The Spotify account is my account. My wife uses it through her Sonos app on her phone. I use Spotify throughout the day while I’m at the office and/or car. My wife will be at home using Spotify through the Sonos app. I’ll be at the office using Spotify through the Spotify app, and we cut each other off. We can’t both be using it, even though we’re in 2 different locations. Any thoughts or does she have to have her own Spotify account? 

Will the Roam support Apple Music lossless playback? Thanks.

Hi,I am in process of a remodel and going to be purchasing a whole home ceiling speaker system.  I will have four zones with 4 Sonos amps which is pretty self explanatory.  but my issue is in my living room I will have it set up as a 5.1 surround with an arc and a sub (all Sonos). So my understanding is if I do this then I can not independently of the tv stream music on those ceiling speakers through my phone. I have two questions about this:If I use to stream through the tv so I can get the ceiling speakers to work. Then can I turn off only the arc? Also can I get it to play the same music as the rest of the house? this is the best option. How can I have those ceiling speakers still play music independently even after being part of the surround set up? I don’t mind spending extra money but I need this to work. Can I buy a 2nd amp and have the same ceiling speakers be part of a surround and also attached to another amp simultaneously?

Anyone having same issue as me ? After trueplay it sounds good and sounds are balanced on both rear speakers but after a half a day or so , my rear left speaker started to sound quieter compare to my right speaker. I have tried to trick the speaker on the left side to make it louder but then after half day it becomes quieter again. I truely think this is a bug on the trueplay software. I'm using an arc and play 1 surrounds by the way

I love the Rain Rain app with its library of soothing sounds that I play from my Apple XS. How do I connect (wired or preferably wireless network that Playbar is connected to) from iPhone XS to Playbar? Airplay is integrated into Rain Rain. I have a Vizio smart TV as well.

Hi I need some advice,I have a Sonos Beam with two symfonisk as Surround (a 5.0 system). Should I upgrade with a SUB to get a 5.1 system or should a buy a Sonos Arc to get Dolby atoms but with no SUB?

Having had my Roam since the release date and no issues, I now find that it will not seem to connect to wifi. It does not show up on my Sonos app, it doesn’t appear when you add new product yet it works in Bluetooth mode.If tried unplugging, rebooting, but the only thing I can get is the blue light for Bluetooth play, which does work but I obvs want it connected with the rest of my speakers on wifi.

I recently purchased 5.1.2 Entertainment Set with Arc, Sub G3 & One SL to use in my theater room in my basement.  My intent was to pair it with my Yamaha RX-V685 receiver and Epson 4010 4K projector.  I also use a Roku Ultra 2020 to stream my video.After trying several different connections and configurations, I can’t get sound to play through my Sonos.  Have I made a very expensive mistake buying the Sonos? 

Hi all Looking for help on what product I need here. I have 4 Sonos Ones throughout the house and two beams spread across the kitchen/dining area and living room.My office is separate to the house in a room in the garden and I have my laptop connected to a set of Logitech Z623.Is there a way to connect the logitechs to the rooms i have set up in the house so that the same music can play in all three areas? If so, what device do i need to buy to make it happen? Thanks Patrick

I have a home full of S1-only kit but like many others I am now effectively barred from buying any more new S2 Sonos kit due to the need to either have separate S1 and S2 systems, or brick my current kit for a 30% upgrade discount to S2. This all seems to be due to memory limitations unrelated to the actual amp and speaker properties of the S1 devices. So perhaps there is a fix for the memory issue to allow these still highly capable S1 units to operate in an S2 world?It would seem to me a fairly simple network solution for Sonos to launch an “S1/S2” interface that sits in the distributed Sonos network and looks to the S2 network as an S2 network and looks to the S1 system as an S1 system, allowing interoperability of devices with control over all S1 devices. The necessary logic and memory could all sit in one (master) interface device for S1 (slave) devices, effectively creating in software a “virtual” S2 version of each S1 device. The interface device can then just pipe the audio to