Spaces & Setups

I’m hoping someone can help!I have just purchased the new Sonos ARC Ultra (Previously had the Ray). It works perfectly when i connect spotify, the sound is great.The issue I have, is that when i turn my Sky Q on, it disconnects the sound from the Sonos Arc to use the TV Speaker (Samsung). The setting dissapears to use the HDMI ARC function so i’m unable to change. Very frustrating and i have tried multiple troubleshooting options but still no luck! It worked fine with the Ray Any help, would be much appreciated! I’m tempted to return my new Arc Ultra...

Hi, I have a number of Sonos Playbars (5) around the house, several Connect Amps and 1 Sonos Arc but because the Connect Amps are hardly used, I turn the power off to them, especially overnight, but because of this, I’m worried these devices (which aren’t left on all the time, especially the Connect Amps) aren’t being updated with the latest Sonos updates.  So, in short, how can I determine if each of my Sonos devices has the latest updates, or otherwise?

Hi, As the title says, my six speakers seem to be playing a different volumes. Some play loud, some play very quiet. Is there a way for me to set them all or to individually adjust the volumes of each speaker? Or perhaps was there something wrong I did during installation? To give context, I have the 6.1 mag system set up across my backyard which runs about 50 ft across. With the connecting sub in the center of that 50 ft.

Newbie to Sonos.  Before connecting my new Sonos system to the TV  I have set up the ARC soundbar, connected two One SL speakers as surround and the mini sub.  They are operating as one unit playing music for now. I plan on connect the system to my Samsung OLED tv.  I also utilize a Fire TV Cube that manages the entire setup.  My question’s this.  The Sonos soundbar will be connected to the tv via EARC.  Typically, the Fire TV Cube has an extensive setup procedure to manage all devices.  Is there anything else I have to do on the Sonos side to ensure a successful connection before I run the Fire TV Cube setup?

I want to request a move of one system setting “Nearby System” to the first page after starting Sonos and not connecting.  I travel between several locations a few times a week. Each time, I open Sonos and get a “No Products Found” message with a CTA to go to system settings. I click on it and then when system setting loads, I have to scroll down to see “Nearby System” to (re)join the system again. My change would eliminate the extra clicks and poor UX.    

HiI just reset my Sonos Arc, I have logged into my Sonos account on the website and it still shows under “system”Will this disappear eventually? I plan to gift the the arc so don't want it showing under my Sonos account, is there anything else I need to do or should it vanish eventually?Sorry wasn't sure where to post this.Thank you

My Sonos One speaker is trying to access my PC - I had a message from Norton that the device at an IP on my network assigned to the Sonos One was trying to connect to <program> on the PC on UDP port 1900. I unplugged the Sonos One.Any ideas why the Sonos One would try to do this? The PC has never connected to the speaker, and Bluetooth on the PC is turned off.

Its a very complicated product!There is no Bluetooth.I really dont understand how to upload music to sonos?I down watch t.v.So now my only thing that I need to listen is to sonos radio?Its so disappointing! I weist a lot of money to pay for this 😞. What is my options exept your radio? *My product is sonos beam 2I wanna listen to music from my country.

The latest update has truly messed up my system. The problem I'm experiencing now is that I have a beam and to play ones connected as surround sound. The play ones are connected however no sound comes out of them. When I check the app the enable Wi-Fi and the disabled Wi-Fi selections are grayed out. I'm sure that the play ones need to be enabled but that option has been taken away. How can I get this back. Quickly hopefully!

If I upgrade to the Arc Ultra and Sub Gen 4, will my One's still work as surrounds?

I feel I’ve tried everything to add my own music to Sonos after it disappeared some time ago. I’m using a Macbook Pro running Monterey 12.7.5 and Sonos (on the Mac at 16.4.2).It fails when asking for my id and password - I changed my id to ensure it was correct using the Terminal app. Am I correct that the password should be the one I use to log on to the Mac with?I’ve checked sharing options and they look OK but I can screenshot anything.Really, really frustrating and I know this isn’t the first time this question has been asked :-(

Hallo friends,I have Sonos Arc and 2 x Sonos Era 300. I live in an attic apartment with a unique angled ceiling and roof windows. I would like to ask for help with setting up the speakers properly, especially the two Sonos 300: In which angle should Eras be positioned? My idea is to align them with the angle of the ceiling, like on the picture. Whats should be the setup in the app? Should I use Trueplay?Kind regards

Only have 2 surrounds, but 2 soundbars ( Beam & Arc). Can I easily switch the 2 surrounds to whatever soundbar I want to use at the time?

I have Flac files on a NAS. They play on my whole system. How can I get confirmation that HD content is being played? Thanks

Can I pair my AirPods to my Sonos Beam 2

I’d like to setup 3 different rooms but with the same audio source. Is it possible?

i’ve just bought a new home and there are some existing outside speakers, can they be used with my sonos speakersnby adding thensonos amp?

Amp user here.I recently found a cool, local Portland station called xray.fm. They play ZERO ads on xray.fm which is one of the parts I love (I donated to them).I thought I’d check if there was a way to listen in Sonos and was thrilled to see xray.fm show up when I searched. I added it, clicked play and was immediately assaulted by ads! I know they aren’t coming from the actual station, so who is inserting the ads?Like probably all of you, I purchased Sonos hardware at great cost and I can’t imagine it would be Sonos inserting them.Can someone help me understand where the ads are coming from and if there is a way to stop them from being inserted?

A friend upgraded our soundbar and sub and now I’m having to use both Sonos aps. I’m trying to downgrade them to get everything back on S1, as I have two Play 5’s, a Connect and some misc equipment I’m not willing to repurchase. I performed the factory reset, and have the blinking green bar, but the S2 ap used to downgrade speakers can’t find them now. I’ve tried unplugging and put my phone right next to the soundbar but it’s not finding them. Any advice would appreciated! 

Wife gave me tight budget for Surround sound of $1000.00.What would you do?1 Buy the Arc ultra and use it’s own.2 Buy a Samsung Q990C and have rear surrounds and Sub.We watch 90% tv and 10% movies

I have Beam gen 1 and I'm looking at second hand symfonisks to add as surrounds and I'm wondering if gen 1 and 2 can be used together as surrounds or if I need to have same gen.I read from the support page about "stereo pairing" that the speakers to be paired need to be of "same model". However, I don't quite understand the list of speakers that what are considered as "same model".There's a foot note for Symfonisk floor lamp that it works with Symfonisk table lam gen 2. But I assume then it won't work with table lamp gen 1. And by that logic, wouldn't it mean that table lamp gen 1 and 2 don't work together? And if table lamp gen 1 and 2 don't work together then how do I know if bookshelf gen 1 will work with gen 2?From the forums I found that apparently some speakers are compatible between different gens while others are not so I'd like to know for sure before buying. 

I want to move my beam and era speakers from a summer location to a winter location for 6 months and then move them back to the summer location in the spring. If I set them up at the winter location and then return them to the summer location will the system recognize the speakers when they are reconnected? 

Using the App, I can see all rooms and stream to each of them individually. When I try to "join" them via the App they immediately ungroup back to single rooms and only the first room plays music. I used to be able to achieve all this via wifi but a new provider and router has made connecting by wifi impossible. I have joined all via ethernet and all speakers have been assigned IP addresses via DHCPEach room has a network switch between the router and the speakers  

I currently have a non-sonos receiver running surround in my living room.  Am I able to connect any of the sonos subwoofers to this system and have it work with both TV and music?  I feel like I tried to do this initially and it didn't work.

I have two Era 100’s, a multi disc pioneer CD player, and a Sonos Line-In Adapter. Nothing has been unboxed or plugged in yet. I’m waiting on responses before I begin this.  I have working internet and wifi at my house so I don’t mind using it to setup if needed - however - I do not wish to keep the speakers connected in anyway to my internet. I want to use them hard-wired to the cd player. I don’t want to stream or use voice commands or the sonos app etc. I DO want them to be stereo and I am not doing multi-room. I also will not be moving or relocating them.  How do I accomplish this?