Spaces & Setups

My Sonos app is multiple zones and we can’t figure out how to get them back.  Any suggestions?

Just commenting here. I suppose I’m yet another frustrated user approaching the end of my Sonos relationship. I have mostly wired Sonos amps with a few scattered wireless devices (soundbars and freestanding Sonos speakers. I’ve had constant issues for years. sporadic functionality. Everyone’s answer always seems to be unstable network. But I’m pretty confident that’s not the problem. If so it is the only set of devices that ever has an issue.  today I deleted and reloaded the Sonos app rebooted my wireless rebooted all my Sonos devices trying to fix a problem. . Sonos sees titles online just fine, it can see the Devices on my network , but when you go to play a title it stalls and comes back with an error message that says something went wrong. Do t know what that would be because their error messages give you no clue. Nothing seems to work to fix it. I am beyond tired of this s***. Last Christmas before A 200 person party at the house Sonos has been working for days nonstop perfectly

Hello, I’m hoping to tap into the expertise of this forum.  We are renovating our basement, currently in the framing stage.  We would like 3 independent zones - 1. Gym, 2. Entertainment/Bar area, 3. Golf Simulator. Looking to use all Sonos products and wanted to get input from you all on the best way to setup.  Correct me if I’m wrong in this layout:Gym - 2 Sonos in Ceiling Speakers Entertainment Area - 1 ARC, 2 in Ceiling Speakers, 1 Sub Golf Simulator - 1 Arc 2 in Ceiling Speakers, 1 SubControl room would require 3 Sonos Amps.   This is the layout i’m thinking about:Much appreciate any insight to my flawed thinking. 

I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then: Sorry, it looks like Spotify Premium isn’t currently available. Please try again later. This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.I’ve tried:factory reset speaker unlink and re-link Spotify from Sonos unlink the Sonos speaker from Google and re-link it remove Google and Sonos permissions from Spotify in the web UI and relinking everything doing all of the above but with an Android device instead of iOS checking to make sure there’s only one Google Home ch

Just tried uninstalling Amazon shopping app and then Amazon voice control works.

My amp just stopped working out of nowhere, I assumed it was just another “sonos” issue with updates and that maybe it would sort itself the next time i go to use it...it did not. I can not get my app to find the device and it had just disappeared from my list. I dove in for a better look and noticed that it is not showing any sign of life (no white,orange,green lights). I check the surge protector and all other devices and they all are working as they should be.  I unhooked it completely and moved to a different outlet and the still nothing.Called Sonos, dealing with rude customer service, and being given little to no helpful information. The service person “Michal” mumbles that what sounds like “you (I) must have done something, that I will need to buy another”. I explained this device sits on a shelf, I did not do anything to this, it has been working , and correctly hooked upped. Due to the fact the device is over 1 year old we (sonos) can not replace it or repair it, the only opti

I have arc sub and 2 era 300. Are well put in the room ? Maybe era 300 too mutch hight? I use for games and Dolby Atmos film and music. Better to use era 100 as surround and use era 300 in another room? And do you suggest to put a second subwoofer? Thanks in advance ..any suggestion is appreciated  

I’m building a large automotive shop on my property to work on and store my cars & motorcycles.  The building is 120’ L x 60’ W x 16’ H.  It’s all open with no interior walls.What kind of solution would I need to have significant coverage in this space.  Can you have a bunch of Five speakers and (2) Subs all controlled in one space?  Since its a big rectangle could you have (6) fives and a sub on each end?I’m not sure how they would be configured in the app. Thanks, BillMac 

Hi everyone.  In our basement we have our OLED, Arc, two SW and two Era 300s. We really love the sound.  We do have an issue with the room being a bit of a strange shape, so we thought about putting in a divider to wall off the theatre portion of the room. We would really like to use a fabric divider on a track that we can open and close, however the concern is this might not work well since the Arc and the 300s depend on reflecting sound.  Would they both still work effectively or would any type of fabric divider damping the reflecting sound too much? Would Truplay take care of this issue? Is there a different alternative we should be looking at? Thank you! Charles P.S.  This is the curtain we are considering: https://www.amazon.com/dp/B0CL43RX1M/ref=twister_B0CPY1XRT5?_encoding=UTF8&psc=1 

My Sonos beam works though the app and always used to work with Alexa but since the last update, Alexa cant play music. Alexa answers my questions perfectly well and finds music on Amazon but then is totally silent. I say “Alexa play Virgin Radio” and Alexa responds saying “playing Virgin Radio from News Broadcasting” and then its toy=tally silent! Same with any radio station or Amazon Music.Any ideas, anyone?

I have Android controllers and have been investigating rolling back to S1 in search of stability and the functions I got used to over the years which have now disappeared.I dug an old P5 and an old Android tablet out of storage and set up the S1 App on the tablet from the App Store and on my Win 10 PC from Sonos’ website.  Setup went smooth as silk (I didn't even have to power off my S2 speakers, everything on the same sub-net) and I now have S1 v11.14 build 572150280 on both my PC and the tablet and S1 v11.14 build 572151190 firmware on the P5.  Sonos Radio was there already and I installed Amazon Music, BBC Sounds and the excellent iBroadcast having spent 5 days uploading my library to it non-stop over my pitifully slow broadband connection. All these work perfectly and I thought I was on a roll.Then I went to hook up to my music library copies of which, for whatever reason, sit on two separate Synology NAS units, both of which are on ethernet connections. My S2 system runs off one o

Anyone else having Alexa issues after the firmware update to 16.3.3 (build 80156190)? I can’t get Alexa to stream music from any of my voice controlled speakers. I am having to use the app to start the music.

No me deja configurar Alexa. El soporte técnico de Sonos no sabe derme una solución. Adjunto captura. 

So the following note has been added to the SONOS support topic Use a NAS drive with Sonos. Sonos app version 80.0This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.They are forcing the update, and there's no Music Library option in the system menu anymore. This is very frustrating. Very sloppy software development. Is complaining to support my only option to get this enabled again? 

Das ganze System mit 9 Komponente lief miserabel und nun habe ich den Boost abgeklemmt…. Und es läuft!  Moderator Note - Translation by Google:The whole system with 9 components was running poorly and now I have disconnected the boost... And it works!

I want to create 3 standalone zones in my house and needed some confirmation if I have the right Sonos equipment:Zone 1 - ARC with Sub and 2 Ceiling Speakers + AMPZone 2 - 2 ceiling speakers and AMP (This zone can be tied in with Zone 1 if need be)Zone 3 - ARC with Sub and 2 Ceiling Speakers with + AMPThanks 

Same question came up a few years ago in this support channel. Updating seemed to have resolved the issue for him but it dosnt seem to be for me. Anyone experiencing the same issue or have a solution for this?  GOAL: Pioneer DDJ-SX > Connect > Playbar

Trying to understand how some of this works. Here is what I know:The Sonos mobile app now supports Lossless audio when playing Apple Music as the source (to supported speakers). It will display a “Lossless” badge to confirm this. Airplay does not support lossless audio, so playing from the Apple Music app and airplaying to Sonos speakers will be lower qualityMy question is… If I play the Apple Music app on my Apple TV 4K (connected to Sonos Beam), it shows that it is playing Lossless (on the tv screen - the sonos app simply just shows that the source is TV HDMI audio).Is the Beam getting lossless audio? More importantly, if I then group the Beam with my other Sonos speakers, will they all then get lossless audio?

So my App (running on a Samsung S21 Ultra) doesn't always show the correct song being played through my speakers. If I pause and then restart, it updates and shows the correct song.Any ideas?

I put 3 Sonos beams in a customer’s house connected to 3 Samsung tvs. The tvs are customer supplied but we’re brand new in the box. All 3 tvs are giving an error of something unidentified in the earc port at random times. The beams are the only things connected to the tvs and when this error occurs no audio plays. I have factory reset the beams, replaced the hdmi cables, talked to Sonos tech support and submitted diagnostics, and had the customer’s reach out to Samsung to see if it was a tv issue. I find it really weird that all 3 are doing the same things. Any suggestions before I pull my hair out?

I’m using google assistant on my Arc. Often the microphone will activate by itself and the LED on the arc will light up except I haven’t said “hey google” or “okay google” and nothing resembling these words have been spoken.I’ve tried reinstalling Google voice assistant and even tried moving the soundbar away from the TV as this had been suggested at some point. This has been an issue ever since I bought the unit November 2022

I wanted to expand my system, but not spend too much money…I got two old (series1) Play:1 speakers  from EBay - about £60-70 each.I was dreading adding them to my system, as I’ve has issues in the past, and with all the recent (and ongoing) app debacle  I feared that installing ‘legacy’  hardware might be a nightmare…Amazingly it was the easiest install ever!   I had to factory reset one (easy job) - but both of them were added to my system so easily, registered, and joined as a stereo pair.  I’m amazed how straight forwards it was 👍Honestly, given how rubbish everything has been with Sonos recently this was a breath of fresh air for me.If you want to expand your system, and do it on the cheap  I can surely recommend this route.(a new Era100 is £200, and who wants all that ‘Smart’ stuff anyhow eh?)just wanted to share a positive story! 😍

I have an ARC, Sub (gen2) , and 2 Ones for rear surrounds. I have an option to make another purchase. this can either be: Option1: Era 300Option 2: second Sub (gen3) Reading some comments here, the Era300, whilst good, may not be that HUGE an upgrade vs the Ones as rear surrounds?  I am also starting to hear some distortion, rattling on my old Sub (gen2). this could be placed in the rear, and I get another Sub (gen3) for the front.  which would you think is the best bang for buck , best performance upgrade? 

Before, when I was on my WiFi at work, the app would automatically select the Sonos system I have connected to it and I could go straight to playing music. When I was at home it would do the same. NOW, the app makes you select the Sonos system from the “System settings” before you can start playing music.    When multiple rooms are grouped together, the only way to change the volume of the rooms individually is to open the group volume and use the sliders. Before, I seem to remember that a long hold on the main volume button would pull up all devices in that group and allow you to change them individually without navigating away from the “Now playing” screen.    I'm sure there’s others, but this is it for now. Thank you for all you efforts to continue to make improvements. 

So - I held off posting about the new app. I don’t tend to be the kind of person to post on such things anyway, and I wanted to see if time would make things better. I’m here to say, after several months, I really can’t stand the new app. It’s terrible in so many ways. My music stops playing sometimes for reasons I can’t even determine, and I’ve increasingly resorted to just using airplay to my Sonos speakers, even though the sound is worse (which of course defeats a major reason to using Sonos products in the first place.) But also, it’s just stop wonky and hard to use. The new search bar location was the wackiest design decision, and the search results are consistently frustrating - not taking you where you want to go quickly or reliably. It’s just an awful user experience.In short… what gives?! Why hasn’t Sonos just resorted to the old app given all these complaints? I usually can’t resist looking at their emails about news speakers and products, and thinking about adding them yet a