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repress-capita-narcoses
Contributor I
December 21, 2022

Google telling me Spotify Premium isn't available

  • December 21, 2022
  • 50 replies
  • 8985 views

I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then:
 

Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.

 

This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.

I’ve tried:

  • factory reset speaker
  • unlink and re-link Spotify from Sonos
  • unlink the Sonos speaker from Google and re-link it
  • remove Google and Sonos permissions from Spotify in the web UI and relinking everything
  • doing all of the above but with an Android device instead of iOS
  • checking to make sure there’s only one Google Home
  • checking to make sure there were no old speakers present

Nothing seems to work. I can play using Spotify Connect or by using the Sonos app, both with her account.

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    Pinned Reply By MusicMA

    SOLVED (for me at least). 

     

    CONTEXT: Same experience as most on the thread.  Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.    

     

    ASIDE: Sonos tech support offered no help.  After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

     

    STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app.  I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app. 

    1. SONOS APP: Remove Google Assistant integration from all Sonos speakers
    2. GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
    3. GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
    4. Close/force exit both Sonos & Google Home & Google Assistant
      1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
    5. GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
    6. GOOLGE ASSISTANT APP:
      1. Confirmed Sonos devices show up (Settings → Devices)
      2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
    7. SONOS APP: Add Google Assistant individually for each speaker

     

     

    Setup has been working ever since.  Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

     

    Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.  

    50 replies

    Corry P
    Corry P
    Sonos Staff
    December 22, 2022

    Hi @repress-capita-narcoses 

    Welcome to the Sonos Community!

    Voice Match is a Google Assistant feature and doesn’t really have much to do with Sonos - I can only recommend getting in touch with Google directly.

    At a guess, I would say make sure that your wife’s Google account has the correct Spotify account associated with it, in her Google settings. This issue is unlikely to be related to any Sonos settings - though please make sure that the Spotify account she is configured to use in GA has also been added to Sonos.

    Please desist in factory-resetting Sonos - it will not be of use.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    repress-capita-narcosesAuthor
    Contributor I
    December 22, 2022

    I Maybe it’s not a Sonos settings issue, but it certainly seems to be a Sonos issue of some sort. Voice Match is working, and this all works as expected on Google speakers, so I know Spotify is linked to her account directly. I’ve also disconnected and reconnected her Spotify several times with Sonos. The only problem is with Sonos.

      Corry P
      Corry P
      Sonos Staff
      December 22, 2022

      Hi @repress-capita-narcoses 

      It may well be an issue that only appears on Sonos devices, but we literally have no internal documentation on the feature, and this is the only mention of it I can find on our website (Control Sonos with the Google Assistant):

      • If you have multiple people using the Google Assistant on Sonos, you can set up Voice Match to provide user-specific responses and content based on who is speaking.

      Note the contained link is to a Google support page - perhaps this will be of help.

      There’s nothing I can look up to tell you - I wish I could help more. There are some other threads on the subject which may be of use to you, but they are mostly relating to setup, rather than usage or troubleshooting.

      Something I think might be worth trying is to remove your wife’s Spotify account from both Sonos and Google Assistant/Home, and then reconnect the account back to both.

      I hope this helps.

       

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Schwemm
      Lyricist I
      December 25, 2022

      Hi Corry P.

      Consider this another mention of this specific Spotify problem. My wife is having the exact same problem that is detailed above. 

        Smellyfish89
        Lyricist I
        December 26, 2022

        I'm having this issue also. I haven't tried as much as the author; however, I have unlinked Sonos with Google Home several times but not having much luck. I'm hoping someone could help!

          HugoB
          Lyricist I
          December 26, 2022

          Same issue but nothing to do with voice match as we don't use it. 

           

            Mitchw27
            Lyricist I
            January 3, 2023

            Also having this problem!

              Johnbc
              Lyricist I
              January 4, 2023

              Happening to me too - get this error for everyone in the house even though we are all voice matched 

                Mitchw27
                Lyricist I
                January 4, 2023

                SOLVED? I had a different premium account linked to sonos and Google assistant 

                My partner and I use a spare family premium account for sonos. I had my personal sonos linked on Google assistant and shared account linked on the sonos app

                 

                Changed them both to shared account and it works!

                  FlynMartn
                  Lyricist II
                  January 28, 2023

                  Ditto for this problem. I had set this up successfully for my wife and I - voice match on mapping to individual Spotify account flowing into that account set up in in Sonos. Recently I tried to add my son's accounts the same way - their own Google accounts with voice match mapping to their own Spotify accounts and added those accounts to Sonos. 

                  Things still work for me and my wife but my kids get the dreaded "Spotify premium is not available"

                  I launch usually from a Nest Hub screen, which already has the crippled UI. Lack of casting to speaker even though apple ecosystem users have it. Now with this problem I am really starting to questing using Sonos at all. Direct Google to Spotify works so well. 

                   

                  I know the two companies are at each other's throat but Sonos really needs to look hard at the value of better integration with Google.

                   

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