Contributor I

Google telling me Spotify Premium isn't available

Forum|Forum|3 years ago
December 21, 2022
50 replies
8985 views

I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then:

Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.

This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.

I’ve tried:

factory reset speaker
unlink and re-link Spotify from Sonos
unlink the Sonos speaker from Google and re-link it
remove Google and Sonos permissions from Spotify in the web UI and relinking everything
doing all of the above but with an Android device instead of iOS
checking to make sure there’s only one Google Home
checking to make sure there were no old speakers present

Nothing seems to work. I can play using Spotify Connect or by using the Sonos app, both with her account.

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Pinned Reply By MusicMA

SOLVED (for me at least).

CONTEXT: Same experience as most on the thread. Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.

ASIDE: Sonos tech support offered no help. After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app. I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app.

SONOS APP: Remove Google Assistant integration from all Sonos speakers
GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
Close/force exit both Sonos & Google Home & Google Assistant
1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
GOOLGE ASSISTANT APP:
1. Confirmed Sonos devices show up (Settings → Devices)
2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
SONOS APP: Add Google Assistant individually for each speaker

Setup has been working ever since. Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.

Show previous replies

T

tclark228

Lyricist I

This doesn’t ever work when initiating spotify from my Sonos Beam. Would be great if Sonos solved the issue and didn’t point back to Google. My Google devices all play Spotify without issue. I’ve relinked the same account to all of my Google Assistant enabled devices and Sonos is the only one that doesn’t work

buzz

There is a freely available API that streaming companies can use to incorporate their product into the SONOS controller. SPOTIFY has chosen not to make full use of this API, instead forcing users to launch the SPOTIFY App for most functions. I’m aware of another manufacturer’s product that simply pops up a screen directing users to use the Spotify App. The product’s interaction with SPOTIFY is limited to the basic transport tools (back, stop, play, pause, forward).

One reason why SONOS offers many dozens of music services, compared to other products offering a small handful, is because of this API. It would not be economically feasible for SONOS to individually code for and support each service. If a service wants to be available on SONOS, they just need to have their use of the API implementation tested and approved. This can’t be too difficult because many of these services are small and could not support a large development staff. I know a fellow who is thinking of offering a very small, esoteric music service on SONOS. It’s a one man programming shop. After I steered him to the API, his comment was: “Does not look terrible”.

A

ajhart001

Lyricist I

@Corry P - please take this as yet another example of getting the dreaded “spotify premium is not available”. This is clearly a Sonos issue. I have done all the steps you and others have suggested before with no improvement.

A

anatil

Lyricist I

And another +1

T

timp01

Lyricist I

I had this problem as well. What I have discovered is that when using Google Assistant, no matter what your Google Home settings are, Sonos will only play from the Spotify account that is linked to Sonos.

Originally I had my Spotify account set up in Sonos. When I asked it to play, it would play fine. When my wife asked it to play, she’d get this error.

Without changing anything else, I removed my Spotify account from Sonos and set hers up. Now it works the other way around. Spotify will play for her, but I get the “premium is not available” error.

It works this way even if I try to start Spotify on one of my Sonos speakers from a Google Speaker or the Google Assistant app (e.g. “Hey Google, play [music] on Living Room Sonos”). I am able to use my account through the Spotify app’s “devices” icon, though. It just won’t work with Google Assistant.

C

Casa de Ruiz

Lyricist I

We were having the same problem as well.

WHAT FIXED IT

My wife had the original subscription to Spotify Premium and we upgraded to Premium Duo. However, every time I tried to link my account in either Sonos or Google Home, it would link, but the voice assistant would not.

We switched it, so her Spotify account is linked in both Google and Sonos and it works!

G

guylepage

Lyricist I

I have the same issue. Google Home, Google Assistant and Sonos are all linked to the same Spotify account.

D

Denhamcla

Lyricist I

Same issue here. All accounts linked to same Spotify account. Very annoying

W

Wixar

Lyricist I

Same issue here. Tried everything possible

unlink / relink (spotify, google home, sonos app)
uninstall / reinstall (spotify, google home, sonos app)
delete cache (spotify, google home, sonos app)

Still the message that Spotify Premium isn’t available. It work with all my other products from competitors. Please Sonos look at this problem !

E

ewanotoole

Lyricist I

Same problem. I have two Google accounts, both correctly voice matched and are detected properly by GA on the Sonos. Each of the Google accounts is also correctly linked to independent Spotify Premium accounts, yet when my partner asks GA to play something from Spotify the dreaded error message is spoken... This is 100% a Sonos problem as this functionality works perfectly well on Google Homes.

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