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repress-capita-narcoses
Contributor I
December 21, 2022

Google telling me Spotify Premium isn't available

  • December 21, 2022
  • 50 replies
  • 8985 views

I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then:
 

Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.

 

This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.

I’ve tried:

  • factory reset speaker
  • unlink and re-link Spotify from Sonos
  • unlink the Sonos speaker from Google and re-link it
  • remove Google and Sonos permissions from Spotify in the web UI and relinking everything
  • doing all of the above but with an Android device instead of iOS
  • checking to make sure there’s only one Google Home
  • checking to make sure there were no old speakers present

Nothing seems to work. I can play using Spotify Connect or by using the Sonos app, both with her account.

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    Pinned Reply By MusicMA

    SOLVED (for me at least). 

     

    CONTEXT: Same experience as most on the thread.  Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.    

     

    ASIDE: Sonos tech support offered no help.  After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

     

    STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app.  I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app. 

    1. SONOS APP: Remove Google Assistant integration from all Sonos speakers
    2. GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
    3. GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
    4. Close/force exit both Sonos & Google Home & Google Assistant
      1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
    5. GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
    6. GOOLGE ASSISTANT APP:
      1. Confirmed Sonos devices show up (Settings → Devices)
      2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
    7. SONOS APP: Add Google Assistant individually for each speaker

     

     

    Setup has been working ever since.  Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

     

    Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.  

    50 replies

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    106rallye
    106rallye
    March 25, 2023

    Since Google seems to make GA work differently on Sonos  compared to their own devices, this could still be a Google problem…..

    Chrisjenx
    Lyricist I
    March 28, 2023

    Another to add to the list. 
     

    Mine still failes even after matching the Spotify accounts up. I would say it's Google's fault. But you guys provide the integration to Google home, so really it's up to you too fix the issues. 
     

    We have 3 users, the issues seems to be a mismatch between the voice user Spotify and Sonos. Even though all can be matched up.
     

    And yes this only happens with Sonos speakers. We have Sony and Denon recievers that work correctly

      Audibum
      Lyricist I
      April 2, 2023

      SOLVED? I had a different premium account linked to sonos and Google assistant 

      My partner and I use a spare family premium account for sonos. I had my personal sonos linked on Google assistant and shared account linked on the sonos app

       

      Changed them both to shared account and it works!

      Can you elaborate what you did to make this work? Thanks

        Martin_H
        Contributor I
        April 14, 2023

        I have nothing new to add except “me too!”.

        We’ve had Google Assistant, Sonos and Spotify Premium working for over a year. Using Voice Match each family member have been able to use their own Spotify accounts through Google Assistant on the Sonos. 

        Yesterday from nowhere Google Assistant on the Sonos wouldn’t give me any personal information and said no music provider was setup when I tried to play music. It appeared to be more of a Google Assistant issue than a Sonos or Spotify issue, but after jumping down the rabbit hole trying to get it to work again I ended up deleting all the links between Google Assistant, Sonos and Spotify thinking I could easily set it up again like I’ve done probably 10-15 times by now.

        But with everything setup again I’m also getting the “Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.” when I try to play something on Sonos from Spotify through Google Assistant.

        I’ve tried to remove all accounts and Voice Match except my own account, so now there’s only a single account setup on both Google Assistant and in Sonos, but it still the same result. So even the most basic setup doesn’t work.

         

        Martin_H
        Contributor I
        April 14, 2023

        Hm, a quick update after my last post. It appears as if I actually am able to play from Spotify through Google Assistant if I repeat the request multiple times, but the playback is super patchy!

        If I get the “Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.” I’m able to get it to play if I repeat the request two, three or four times. When it eventually is able to access Spotify and start the playback it sometimes have issues with the first song in the playlist, it’s mute. I can see in the Sonos app that the playback is started and is progressing but no sound, then after 15-30 seconds it skips to the next song which is played with sound. 

        I’ve also not been able to skip to the next song if I’ve initiated it from Google Assistant. When I ask Google Assistant to play the next track it respond with something similar to “That is not available on Sonos One”, and if try to skip to the next track using the Sonos app nothing happens. But if I pause the playback in the app and resumes it there, then I’m able to skip to the previous/next track again. 

         

        Actually, during the 20 minutes I’ve spent on typing this follow-up post playback through Google Assistant have improved. 🤔 At first it didn’t work at all, then I was able get it to play if I repeated the request two or three times but the playback was patchy. Then after a couple of songs the playback started to improve, and now 20 minutes later I’m able to play from Spotify using Google Assistant on the first attempt every time and no issue going to the next or previous song either. 

         

        Perhaps I had a temporary service issue somewhere in the chain between Sonos, Google and Spotify. I’m crossing my fingers that it continues to work. 

          Martin_H
          Contributor I
          April 14, 2023

          No further luck when adding the other three family members accounts to Google Assistant and Sonos.

          Google Assistant is jumping between answering “Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.” and  “It looks like you haven’t set up your account with the media service.”. 

          I’ve tried to revoke the access for both apps on Spotify.com and redone the linking for the family members, but still the same issue. My own account that suddenly started to work previously is still working with Google Assistant. 

          Martin_H
          Contributor I
          April 14, 2023

          I can as well continue this monologue that I started with a progress update since it’s now working for the entire family with Google Assistant, Sonos and Spotify. 

           

          I did nothing special, I spent 1-2 hours trying to get it to work, revoked the permissions from the Spotify webpage at least twice and redid the linking several times in both the Sonos app and in Google Assistant/Home. I continued to have the issues already mentioned, no progress and eventually I took a break. 

          When I checked back 30 minutes later all the accounts were working. I can only guess that something is cached or delayed, so that it takes a while for the linking to work again after the permission are revoked on the Spotify webpage.

            CUNNINGSTUNTS
            Lyricist I
            May 4, 2023

            Hi @repress-capita-narcoses 

            Welcome to the Sonos Community!

            Voice Match is a Google Assistant feature and doesn’t really have much to do with Sonos - I can only recommend getting in touch with Google directly.

            At a guess, I would say make sure that your wife’s Google account has the correct Spotify account associated with it, in her Google settings. This issue is unlikely to be related to any Sonos settings - though please make sure that the Spotify account she is configured to use in GA has also been added to Sonos.

            Please desist in factory-resetting Sonos - it will not be of use.

            I hope this helps.

            @Corry P 

            Great to see Sonos has a status page listing google voice services as having a problem. Unfortunately it doesn’t track downtime or when the outage occured.

            How long has this been down?

            Today I’m having the exact same issue as everyone else in this thread, trying to work out if the integration has been broken for months or if its only happened today.

            Please provide some clarification.
             

             

            Corry P
            Corry P
            Sonos Staff
            May 4, 2023

            Hi @CUNNINGSTUNTS 

            The Google Assistant outage has been on-going for approximately 2 weeks.

            I hope this helps.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              TechNerd
              Lyricist I
              May 20, 2023

              I had the same issue, which was super annoying after purchasing a new set of Sonos speakers. But, it looked like a google issue at the end from what I can tell. I fixed it by creating a new google account.

              - Make sure to switch the account in our google home and assistant apps first.
              - add sonos as a device to google home. 
              - Remove assistant from sonos.

              - Test playing from google assistant app to your sonos. Make sure it plays in sonos. In my case it did play. 
              - Finally setup google assistant on sonos. If you do not add sonos as a device from google home, this step will not work.

              Cheers!

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