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Contributor I
December 21, 2022

Google telling me Spotify Premium isn't available

  • December 21, 2022
  • 50 replies
  • 8985 views

I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then:
 

Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.

 

This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.

I’ve tried:

  • factory reset speaker
  • unlink and re-link Spotify from Sonos
  • unlink the Sonos speaker from Google and re-link it
  • remove Google and Sonos permissions from Spotify in the web UI and relinking everything
  • doing all of the above but with an Android device instead of iOS
  • checking to make sure there’s only one Google Home
  • checking to make sure there were no old speakers present

Nothing seems to work. I can play using Spotify Connect or by using the Sonos app, both with her account.

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    Pinned Reply By MusicMA

    SOLVED (for me at least). 

     

    CONTEXT: Same experience as most on the thread.  Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.    

     

    ASIDE: Sonos tech support offered no help.  After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

     

    STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app.  I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app. 

    1. SONOS APP: Remove Google Assistant integration from all Sonos speakers
    2. GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
    3. GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
    4. Close/force exit both Sonos & Google Home & Google Assistant
      1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
    5. GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
    6. GOOLGE ASSISTANT APP:
      1. Confirmed Sonos devices show up (Settings → Devices)
      2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
    7. SONOS APP: Add Google Assistant individually for each speaker

     

     

    Setup has been working ever since.  Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

     

    Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.  

    50 replies

    Show previous replies
    MusicMAPinned
    Lyricist I
    December 22, 2023

    SOLVED (for me at least). 

     

    CONTEXT: Same experience as most on the thread.  Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.    

     

    ASIDE: Sonos tech support offered no help.  After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

     

    STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app.  I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app. 

    1. SONOS APP: Remove Google Assistant integration from all Sonos speakers
    2. GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
    3. GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
    4. Close/force exit both Sonos & Google Home & Google Assistant
      1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
    5. GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
    6. GOOLGE ASSISTANT APP:
      1. Confirmed Sonos devices show up (Settings → Devices)
      2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
    7. SONOS APP: Add Google Assistant individually for each speaker

     

     

    Setup has been working ever since.  Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

     

    Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.  

      Sarahvcampos
      Lyricist I
      February 28, 2024

      This worked for me! Thank you! My devices still don’t show up in the google assistant app but it works anyway!  

      SOLVED (for me at least). 

       

      CONTEXT: Same experience as most on the thread.  Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.    

       

      ASIDE: Sonos tech support offered no help.  After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

       

      STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app.  I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app. 

      1. SONOS APP: Remove Google Assistant integration from all Sonos speakers
      2. GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
      3. GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
      4. Close/force exit both Sonos & Google Home & Google Assistant
        1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
      5. GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
      6. GOOLGE ASSISTANT APP:
        1. Confirmed Sonos devices show up (Settings → Devices)
        2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
      7. SONOS APP: Add Google Assistant individually for each speaker

       

       

      Setup has been working ever since.  Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

       

      Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.  

       

      AXLVL
      Lyricist I
      March 15, 2024

      If you have a Spotify Family account make sure the account you link to google is the same one you link with Sonos

        Matt3112
        Lyricist I
        May 29, 2024

        The problem for me was in Google home, the App was linked to Spotify 'free' and should have been 'premium'. 

        Log into Google home app, go to settings, then music, unlink Spotify, then link it back up (making sure you're logged into Spotify app beforehand). Problem solved l, at least for me!

        Mikeje99
        Lyricist I
        July 10, 2024

        SOLVED (for me at least). 

         

        CONTEXT: Same experience as most on the thread.  Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.    

         

        ASIDE: Sonos tech support offered no help.  After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)

         

        STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app.  I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app. 

        1. SONOS APP: Remove Google Assistant integration from all Sonos speakers
        2. GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
        3. GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
        4. Close/force exit both Sonos & Google Home & Google Assistant
          1. Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
        5. GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
        6. GOOLGE ASSISTANT APP:
          1. Confirmed Sonos devices show up (Settings → Devices)
          2. Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
        7. SONOS APP: Add Google Assistant individually for each speaker

         

         

        Setup has been working ever since.  Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.

         

        Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.  

        Thank you. This worked for me. I’ve been struggling to get this working for months and thanks to you this is now working 100%.

        jcm808
        Lyricist I
        July 26, 2024

        If you have a Spotify Family account make sure the account you link to google is the same one you link with Sonos

         

        Gold! This was exactly my problem and once they matched it worked again after days of debugging.

        Serie
        Lyricist I
        August 6, 2024

        The way I got it working was by setting up google assistant into English (US) instead of e.g Dutch.

        This way of setting up works smoothly and even commands in native language does work.

        Lazifi
        Lyricist I
        August 28, 2024

        Thanks! This thread helped me fix my issue. For me, I just needed to reauthorize my Spotify account within the Sonos app. (I had already disconnected and reconnected it within the google assistant and Google home apps).

        kalemargret
        Lyricist I
        September 10, 2024

        Hi, 

        I had the same issue, which was super annoying after purchasing a new set of Sonos speakers. But, it looked like a google issue at the end from what I can tell. I fixed it by creating a new google account.

        - Make sure to switch the account in our google home and assistant apps first.
        - add sonos as a device to google home. 
        - Remove assistant from sonos.

        - Test playing from google assistant app to your sonos. Make sure it plays in sonos. In my case it did play. 
        - Finally setup google assistant on sonos. If you do not add sonos as a device from google home, this step will not work.

        Cheers!

        Olivier_Menard
        Lyricist I
        September 27, 2024

        Hi all, 
        I have 2 Sonos Roam which works perfectly with Spotify (i have a Premium Individual plan).
        I have configured (with pain) Google Assistant which now works perfectly for any questions and weather BUT i get the (now famous) “Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.” 
        Above in this chat, i see multiple people have the same issue, and some manage to make it worked with no specific news actions. Which indicates me a probable bug into the sonos app.


        Does anyone can help? Should i call the support and check with a technician ?

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