Spaces & Setups

Hello,I’m using a tp-link P7 mesh wifi network (tp-link setup in access mode).I’m NOT using sonosnet.All my Sonos speakers (S2) work fine around the house but ios controller app (both on my iphone or ipad) has a strange behavior when I’m moving from room to room:app work ok then I go into another room everything looks fine on the app but no  display update to show speakers state, queue position, etc when I’m trying to do anything with the speakers from the controller (play/pause, changing source...), the app say it cannot connect to the speakers….The app works fine after a restart but if I move in another part of the house, it will not be able to connect to the speakers anymore until restart of the app.Any idea ?Thanks, Denis 

Hopefully and easy one, do the Play One, and One fit all the same speaker stands as each other. The Flexson I’m looking at (FLXS1FS1021U) only makes mention of the Sonos one

Hi,Looking to use the 12v trigger on my new Sonos Port to turn on my receiver when I start playing music through the port. I do not have an input on my Pioneer Receiver to connect to the port. Is there an adaptor or additional component like this in North America that will work? https://www.audiophonics.fr/en/diy-kits-and-boards/audiophonics-trigger-12v-230v-slave-power-supply-device-p-10661.html

I'm about to go ahead with upgrading my Play:1 in favour of the One SL. They look pretty much the same, so does anyone know if the speaker stands that I have for my Play:1 will fit just the same for the One SL?I've tried searching, but only seem to come up with the most inappropriate of answers!Thanks in advance.

I have a new Arc connected to the eArc HDMI port on my Sony A80J. I have an Apple TV 4K. On my TV- when I have the passthrough setting turned on, and I watch an ATMOS program on my Apple TV, the sonos app shows “DOLBY ATMOS”. If I turn the passthrough off, the Sonos app reports atmos programming as “DOLBY ATMOS (DD+)” Am I actually getting different sound here? If there is I can’t really tell. Is there really a difference when the sonos reports DOLBY ATMOS vs DOLBY ATMOS (DD+)?

What do I really have here. Have the Play Bar and Two of the SL Ones. Was looking for a home theater type system to replace an older Bose 5.1 system.thanks 

Hi All, I am new to Sonos having stripped an old wired multiroom system out of the house. I just purchased a bundle 1 x ARC, 2  x Sonos 5, 1 x Sub with the intention of using the Arc and Sub for the TV room (possibly adding 2 X Sonos 1 for 5.1) and using the 2 X 5’s is a large living room solely for music.I haven’t set anything up yet as the hose is being decorated but I am wondering after some further reading if the better option for the music in the living room would be 2 X 1’s + Sub rather than 2 X 5. Both the 5’s or 1’s would be on speaker stands about 10 ft apart. From an aesthetic view I think the 2 X 1’s would be better but I am a low level audiophile and soundstage/quality will be the more significant factor.I have spoken to the supplier and as all boxed I can switch out the 2 5’s for 2 1’s + Sub for a very small additional cost.All thoughts and opinions welcome, thanks!

I am able to sync the Fios remote to control the volume though the Sonos Beam when I am watching Fios cable TV.  When I switch over to an app (Netflix, Hulu, HBO Max) the Fios remote doesn’t work to control the volume.  The Sony/TV a remote doesn’t work for the volume either.  How do I get one remote to control everything?

I have the following equipment, on three different floors of my house:Room A: 2 Fives (stereo pair)Room B: 1 OneRoom C: 1 Play:5 (gen 1)Rooms A and B are controlled by S2 (iPhone)Room C is controlled by S1 (iPhone)Everything has been working perfectly, exactly as expected, for quite some time. Last evening, though, though, I experienced a particularly annoying issue --Room A was active -- streaming from TuneIn Radio. Rooms B and C were inactive. The S2 controller suddenly popped up a message that an additional Sonos system had been found and was incompatible with S2, and it asked how I wanted to proceed.That is, the old Play:5 had been discovered by S2. I had the choice of adding the Play:5 (which of course would not be allowed) or taking additional action. ‘Taking additional action’, as far as I could tell, involved resetting the S2 system, which of course I also didn’t want to do.I was stuck in an infinite loop. Closing/reopening S2 by itself did not make the message go away. I final

I have a BenQ TH671ST 1080p projector installed into my ceiling. I currently have an audio cord running from the projector to a less than optimal sound bar that isn't stereo. I have a Sonos AMP powering two outdoor speakers. I also want to power all my streaming through my Chromecast or Fire Stick. With this setup, is there a way to get great STEREO audio, with no lag, to either two Sonos speakers and/or a Sonos Sound Bar? What do I need to accomplish this and to set this up?

I have a Sonos Amp connected to 4 Sonos in wall architecture speakers in our living area. They sound amazing when playing music in the entire house. The problem is, the 4 speakers are pretty high up the wall, because we have an open floor plan. When watching TV the sound isn't great. Anyone have a recommendation on what we could do for better sound lower in the room when watching TV?I don't think we could add an Arc or Beam to the Amp and other 4 speakers. Any other options?

Hi allI’ve recently set up a new amp with existing in ceiling speakers and it works great. I’ve also connected the amp to a 2018 LG OLED via hdmi arc which pushes the sound out through the in ceiling speakers - also great.The issue I have it switching off the amp to return to playing the tv via a sky soundbox (also conducted to the tv via hdmi). This seems impossible to do, other than by physically unplugging the amp from the arc hdmi port on the tv.  I only occasionally play the tv through the in ceiling speakers but it would be nice to find a slicker solution than the above workaround.I have seen similar posts without a solution from a couple of years ago so I thought perhaps someone might now have found a fix.cheers.

Just over 2 weeks ago, my Sonos controllers have all stopped working correctly.They all say “No music selected” and the play/pause buttons are greyed out.  The queue sometimes is empty, sometimes shows an old playlist.  I actually found today that one of the controllers was telling me that it was playing something I was listening to a few days ago via Spotify Connect (but not any more). This is a problem on Android, iPhone and Mac.Also, the volume controls are weird - on the Mac, some of them are unusable, on the Android they are all positioned at 0.  (But on Android they still work when I change the volume.))I can play new music fine, but just not pause it once it starts!  Voice control from both Alexa and Google works normally and is the only way I can really control the playback.  Occasionally, after replacing the queue I can select something from the queue to skip to, but not always. Some other things work OK, like displaying and changing room groups.  I can also use Spotify Connec

As per title. When playing music with my beam and 2 simfonisk speakers in surround mode the right rear surround intermittently breaks up/cuts out. it works fine as an individual speaker in the same position. I have submitted diagnostics in case helps anyone from Sonos identify the issue. Thanks for any advice/thoughts. 

Hello, it is quite appalling that you have no released even a public TestFlight of the Sonos app, for Trueplay, let alone addressed the reality it is tied to iOS/ipadOS version, more so than hardware. I am sorry that I kept up with my security updates and that your dev team cannot, despite access to dev releases etc. it’s not exactly as if you did not know version 15 was coming, let alone the iterations. I suppose the Google lawsuit captured that dev time. I am disgusted at your company and when your support tells me to use an android device, just is an absolute joke. Also, we cannot roll back formally as iOS/ipados14 is unsigned now by Apple. I have tried many of my devices and, all on the list, just pfffyttytt..,..  Thanks for actually trying in dev team. Please elaborate on a firm date for full functionality in this bait and switch. I mean come on it’s inexcusable what you’ve done and more so looking back to see it months and ago, then now again. Own your crap and fix it.     

How can I listen to old recent radio shows on Sonos. I can access them on my phone from the radio station web or app but I am unable to transfer to my Sonos sound system. 

This is really frustrating for the investment.  Sonos needs to cease with these popup ads in the controller immediately!

I have a fairly small TV room - 12 ft x 13 ft, with 8 ft ceiling and the main seating position 10 ft from the TV.  The room is fully enclosed.  Also, the TV is in a built-in cabinet with the main part 51 inches wide (pictures here). That would only leave 3 inches on either side if I place the Arc there. That is lower than the 4.5 inches recommended. It is somewhat offset by the fact that the front 1” or so of the Arc would be positioned in front of the cabinet wall (you can see the lip in the cabinet picture ).  I am wondering if I would be able to get the surround effect of the Arc given the cabinet and low-ish ceiling. Or would I be better off with a Beam 2?  

The Apple Music App doesn't allow you to to play shuffle for all the songs/albums when you're in Sonos, like it does when you're not in Sonos.  Is there a plan to change this?  It's such a great feature and would really like to see Sonos incorporate that feature. 

Is there a way to add a song from a currently playing station to a Sonos playlist that doesn’t stop the station from playing?

Hi, I've recently upgraded to the Sonos Beam gen 2, mostly for the Dolby Atmos, I'm thinking of upgrading my Amazon Music Unlimited to Ultra HD for the improved bit rate, will Sonos support the Dolby Atmos tracks available within this upgrade?

I have currently x 1 Sonos Play:5 (Gen 1) and three Sonos Play:1s all of which I cant use with the new software and cant paly things like BBC Sounds or Airplay. If I was to get a new Sonos IE the portable one can I use the New Software and play say BBC sounds through this and through the other older speakers?David Moderator Edit: clarified current models owned.

Wondering whether to use the upgrade program to move from a Beam (Gen 1) to a Beam (Gen 2). I’d originally been planning on getting a pair of Ikea Symfonisks to flesh-out a surround system for watching films. But I’m wondering whether the Atmos in the second-gen Beam might actually be a more efficient (and/or cost-effective) way of achieving a surround sound experience, in a relatively small room. Can anyone speak to the effectiveness of Atmos on this new Beam?

Hi, I have got Play1 and I am thinking about switching from Spotify to Apple Music, which means I would need to upgrade to a speaker, which supports Apple Music. My question is can I use the old speaker in a pair (with the one supporting Apple Music) or do both speakers need to support same streaming services in order to work in stereo? Hope I am making sense :) Thanks for the tips in advance.

RESOLVED - See first replyMy stereo pair of Sonos One has been working fairly well with the music library on my Synology DS218+ for years.Suddenly, a couple of days ago, when I tried to play a song, the Sonos app said “Access to the shared folder is denied - check the username and/or password.” See screen shot below.Troubleshooting steps taken:Re-enter login credentials Verify that smb1 is enabled on the NAS (it was, or it wouldn’t have worked previously) - see screen shot below Remove the NAS from the Sonos app and start over Re-start Sonos Re-start NAS Use IP address number instead of alphanumeric name for the NAS (even though the latter worked previously) Create new user account on NAS Try logging in via Sonos app on another device: iPad Pro running iOS 14, 2012 MacBook Pro running latest Catalina, and 2017 iMac running latest Big Sur.I’m still able to access the music library on the NAS via Synology’s mobile apps (DS Audio, DS File) using the same login credentials which previously