Spaces & Setups

Has anyone experienced the same thing? Our roam was connected to the mains and playing music when it suddenly disconnected and for the last 40 mins or so has been emitting a really really loud noise like a helicopter. We can’t turn it off, have disconnected it from the mains and tried all the options to turn it off. It is now over heating and we have had to put it outside. ( and in a box due to how loud it is). We have had it less than 1 week. We will return it but am just hoping the noise stops so we can take it out of the box, and that it doesn't catch fire first! 

Still getting sound dropouts that last a few seconds on most platforms now!!BBC iplayer, Netflix, Disney etc and even standard TV!!I have a Beam 2 with 2 One SL’s for surround and a new Panasonic OLED, tried all the mentioned  plug/unplug, restart PCM etc.Always had Sonos kit but this is really starting to get annoying as no fix seems to be mentioned yet??Please help!

I just installed a Beam (Gen 2) and I can not get my Xfinity XR15 remote to connect to it.  In fact; I can not get ANY remote (total of 9) in my house to work with the Beam.I’ve tried moving the Beam to different locations and making sure there is no light hitting the IR sensor.  I’ve tried re-pairing to my TV and while I can get sound thru the Beam I can not get my remote to control it.  I’ve tried standing right in front about 3 ft away with every remote in my house and going through the setup process but none of them are working.  Obviously, I’ve made sure the batteries were all good on the remotes too.I can control the sound with the app on my phone but that is pretty inconvenient. I replaced a PlayBar that was working with my TV and remote with the Beam but at this point I’m about to pack up the Beam and send it back unless someone has a suggestion.

Hi all , my new TV that I've bought has an eArc hdmi socket , would I benefit connecting my beam gen 2 to the eArc or just the normal arc ? I only have Sky+ hd , many thanks 

I’m trying to setup a Dakboard wall display at home, and it has Sonos integration to display what’s currently playing.  However, it is failing to display the album art that is tied to the current song.  In talking to Dakboard, they’re saying that it’s failing to work because Sonos is grabbing the artwork locally rather than from the Internet, and the Dakboard screens are rendered from their cloud service.  That being said, the music I’m testing playing with comes from a streaming service, and I don’t currently own the music and don’t have it cached locally.  Dakboard supplied me with the URL to the artwork that the Dakboard Logs say it’s trying to grab it from, and the URL is indeed a local URL to one of my Sonos speakers. Dakboard says that this is something they haven’t seen - that normally Sonos provides them with a streaming URL to the artwork if it’s streaming music from the cloud.  Is there something I need to change on my side to change what URL is being presented by Sonos?  Cer

Do I have to use the Sonos Sonance speakers or can I use 2 pair of SONANCE - VP64R I am a Sonance dealer

Hello,Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

Just bought a Beam Gen 1.  Connected it though the Arc HDMI port as the tv recognizes it.  The tV speaker doesn't emit sound anymore as it's using the Beam. No sound through the Beam.  The Beam plays music though through the Sonos and Spotify apps.   When I do the true play test it works and chimes.  What am I doing wrong?

Hi Sonos Feature Teams,with your ongoing focus on content (such as Sonos Radio HD, Curated Playlists) it would be really cool if you could partner with Roon (more than just being compatible with Roon as endpoints) in order display their rich content (album reviews, band information, lyrics, AppleTV app TV:Remote, recommendations, enhanced search, additional album art, etc.) for us music lovers. As the Sonos speakers are already in the home network, there would be no need for a local Roon Core but only a cloud-service integrating into the Sonos App (and support for more end-devices like AppleTV, FireTVStick, SmartTVs,...) would be needed. This would really enrich the user experience - at least I would be willing to pay a subscription fee for such added value. Please contact me if you want to hear my ideas.Roon Review: https://www.headphonesty.com/2021/05/introduction-to-roon/

I have a Sonos Beam along with sub and surrounds. I had long been frustrated that I couldn’t default my Apple TV to play through my Sonos system. It would default to television speakers, which do run through my Sonos system, but not the optimized sound. I could select the speakers through temporary audio, but I had to keep going back and re-selecting it. Finally, I was told I could add my Sonos to Home Kit. So I added it to my Living Room room, and boom… when “Living Room” was set as default speakers, I was getting the full-on Sonos perfect audio. Well, my son happened to notice the light on the HomePod staying on and unplugged it. I realized this when I suddenly had no audio!Well, I plugged it back in, and since then, if “Living Room” is my default audio output, it goes through the Home Pod itself. I tried removing the Sonos system and re-adding to Home Kit, but no luck. It still defaults to the measly little Home Pod, leaving me to change default to TV speakers and then switch tempor

An odd problem I cannot solve. Kitchen and office speakers both have morning alarms set for 06:45 to play radio with no time limit. They randomly ungroup so this best way, but when I come down they are not synchronized so I group them manually, have my breakfast in the kitchen then go into my office next door to work. However, at exactly 11:00 every morning the speakers ungroup and turn off the radio. Neither of the alarms, as I say, have a time limit. What is so special about 11:00am? Phil

Hi Sonos Team,please create a native Apple:TV (maybe also for Android TV) which displays current album art, song, musician and potentially other information for a selected audio zone as well as basic controls (volume control, next song, etc.).Thanks 

Hi! My Sonos setup is a beam (gen 2)+ sub and two play5 as surrounds. This works great for both surround system and music, as the surrounds create a stereo pair. I can turn up music volume for the surrounds, which gives me the most use of my system i feel. However, I wish I could turn up the sub volume for music, or turn the beam down/off for music use. I feel it ruining my listening experience with my play5s. To sum up: I wish i could use surrounds/play5s with sub for music, without the beam. I want this option in my sonos app 🤩

Hi folks,Thought I would post some observations I had between the Arc and Playbase in case it would be of help to anyone. Obviously these are my own opinions, others may differ I bought the Playbase a few years ago, about 6 months before it was discontinued. That didn’t feel too great, but it’s still a nice piece of kit and looks great so I stuck with it.I’ve always had a gen2 sub and 2xPlay1s connected to the PB. At various times I have thought it was lacking somewhat in terms of presenting a “full” soundstage from the front of the room. The sub and surrounds do mask that a bit; if I turned off the sub/surrounds in the app (not unpaired) the PB sounded underwhelming. It had been Truplayed at this stage. So I eventually decided it was time for the Arc, and isn’t it a nice piece of kit!I’ve been trying all sorts of side by side comparisons but the first, with the Arc and PB unpaired from any subs/surrounds, the results were surprising. The Playbase, although a narrower soundstage did ha

Hi allI’ve recently purchased a Sonos Arc + Sub (Gen 3) and am new to the community here.The Arc is connected via eARC my Sony Bravia A80j and my Apple TV is connected to the Enhanced HDMI port.My TV is set with Audio Passthrough to AutoWhen I play content on my Apple TV that is labelled Atmos my Sonos app shows Dolby Atmos is being played on the bar - Perfect. This is the same for the Native Android TV apps.My confusion comes when I play non Atmos content like 5.1Using the native Android TV apps (Netflix & Disney+) the Sonos app indicates the Arc is playing Dolby Digital Plus 5.1Using the Apple TV apps the Sonos app shows the Arc is playing Multichannel PCM 5.1Can anyone out there please advise the difference and which is the best format. Thanks so much in advance for your responses.

I have a cheap Walmart TCL Roku TV.  I can control volume and turn tv OFF through the Sonos.But I can’t turn the TV on or operate the tv menu etc.The Beam blocks the TV IR.I should in theory be able to control everything through the BEAM correct?  It’s weird that I can turn the TV off but not otherwise control the TV (other than the volume)

I have 2 Sonos setups consisting of:Location 1Playbase Move Play 1 (3)Location 2Playbase Roam Play 1 (2) Play 3I am losing my hearing and the volume level I require to watch TV is not comfortable for my wife.  Is there a way to connect headphones to my TV/Playbase and be able to independently control the volume in the headphones from the Playbase?  Thank you.

I hooked up my cable box by HDMI into Onkyo NR 585 receiver, then HDMI into my TV. From my TV I hooked up my  ARC Sonos Beam/Ones through ARC connection.  I have speakers hooked up directly from my receiver and Sonos speakers out of the TV arc. Sound has a delay from the sonos speakers vs. receiver speakers. Any suggestions on how they can be synced together for sound without the delay???? Thanks! 

Hey. Noob here.  in the process of building my house and am gonna add some Sonos to the equation.  i want to run2 speakers in my bedroom and 1 in my ensuite off the same Sonos amp.  i want to have the ability to listen to either (2)bedroom or (1)ensuite or all 3 at the same time. They will be on the same zone and don’t need to listen to any other audio sources separately.  is there any way this is possible using the balance L&R on the EQ? or in dual mono?  my other option is a dual volume control and just turn down one or the other when I don’t want it In use. Open to suggestions.  thanks.  

I have 4 Sonos Amp, Two are connected to a TV in my bedrooms, and other 2 are for background music in my living and kitchen.Can i use this setup to play multiroom?Can i play music without switching on TV?Can i Also integrate my Marantz to this setup for Multiroom? 

Hello,For the past few days my sonos Beam (gen1) has not worked with my tv (samsung QLED 2021).For 1 year everything has been working very well with the eARC output then overnight nothing.. I tried everything, no way. The only solution is to plug it in optically.Do you know where the problem comes from? Thank you

Hello All,  I just placed order  of two sonos play 5 , although I logged into my account while ordering , but I had wrong email address in the shipping address , I did not receive email with the order number , I also do not see any order under my account . How do I fix this issue ? 

Hi,I’m messing with the idea of buying a turntable - mostly for the fun of faffing with it and buying records.But will my ears tell the difference between a record being played and the same music being played via Spotify?I currently own a Beam and two Threes. If I buy a turntable I would have to also buy a Five (discussions here suggest that’s better than buying the Port for the same price).Putting the enjoyment of handling vinyl to one site: will I hear a difference in sound?Sorry if this is a daft question. Genuinely interested before I splash out.

Beyond the subject line, the email says “Check the Sonos app for an exclusive offer.“I opened the app and no offers were visible. I then went to the Settings page of the app and clicked on “Inbox & More -- Messages and special offers” and there is nothing there.This is the problem with being so coy in the email -- I don’t even know if I should care that this isn’t working for me, because I don’t know what the offer is.

TV: 2020 model Samsung UE50TU8500UXXU Just spent the morning on support calls to both Sonos and Samsung trying to get the Arc to connect with the telly through eARC. I think we might finally have made some progress.In short, the problem was that the TV wasn’t seeing the Arc so it didn’t appear in the list of sound output options. Instead, all I could choose from was ‘TV speakers’, ‘Optical’ or ‘Bluetooth speakers’. I should’ve had the option to choose ‘Receiver (HDMI-eARC)’ too.My first call to Samsung didn’t go well (I had to explain what a Sonos Arc was) and ended up no further on. The person referred the issue to a product expert who basically said ‘There’s a compatibility issue between the Arc and some Samsung TVs’. Like, tell me something I don’t know.Their advice was to call Sonos and see what they had to say. I did, and we ran various diagnostics that all showed hardware was good and everything should be working fine. In fact, it sort of was at that point because the Arc suddenl