Spaces & Setups

I have a sonos playbar and am considering the Arc. I have looked up and everything mentions eArc my tv is HDMI arc with I get the and difference from the arc. my playbar is via sub and two play 1’s

I have added Sonos Beam to my TV in the Kitchen this week and set up Alexas and I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’  this I think is the problem and what devices is it trying to discover ?   I also have the same Beam in my TV room for the last year and this works perfectly with all of the above commands  as does several Alexa Echos .  

What is the reference distance of surround speaker? Is it in reference to the listener’s head or the Arc soundbar.

I have a Rega RP1 turntable and a Sony CD player that I plug into an amplifier, which goes through the tape monitor loop to an equalizer and then the amp goes back out to a Sonos Connect.It dawned on me - the amplifier is physically big. With the Connect, my balance and volume (and tuner) is controlled through the Sonos app.So really all I’m doing is:Using it as a preamp (and ground) for the LP Switching back and forth between the CD and LPSo it dawned on me, do I need the amp?Could I get a basic phono pre-amp (for example) and go straight from LP to preamp to EQ to Connect?And to combine LP and CD, goLP=>Preamp=>A/B Selector Switch=>Connect  and CD=>A/B Switch=>ConnectRight?

I currently own a Sony soundbar. Each time I’m watching a film, I have to constantly turn the volume up (when characters are speaking) and down (when the action starts).Years ago, I had a 5.1 system, which allowed me adjust each separate channel, so I raised the one with the dialogue (the centre channel) and that solved the issue. So, my question is this: Does the Sonos Arc allow you to increase the volume of specific channels so I can increase dialogue?     

I have over 20 Sonos speakers in my home. They are all compatible with the new Sonos S2 app. When I try to create an automations in HomeKit such as arriving home, It always causes the scene to fail. When I remove the audio from the scene, it works fine.I want to have my music to play to my speakers. I have selected the speakers to play and have selected the music in Apple Music and have checked it and adjusted the volume to where I want it to play. The artwork is shown when I get back to the Scene I am creating.  Can you give me suggestions on how to have this work if there is a way to make it work. If not, then please ask your technical team to consider adding this to a future update. Thank you very much. 

I have had a Sonos Arc for a couple of months now and cannot seem to get the audio to tie up with Lip Syncing from any device. I have an LG GX tv and have the Sonos into the eArc port on the TV.  I have a Sky box which I watch TV on and the audio seems to be behind the lip sync of anyone who talks, I also notice this when I run apps like Youtube and BBC Iplayer from the Sky box. I have set the audio out to PCM and it has made no difference.  I also have an Xbox and PS5 connected and if I run TV apps on those then I get the same results of delayed audio. I can’t seem to find an email address for Support to open a ticket and because I am very busy with work during the day I don’t have time to spend on the phone.

I use play one in my study and move in kitchen. Play one stopped working from app on PC and iphone. All efforts to update failed - going around in circles. Now if I use latest sonos app both speakers play. I want to control them from separate apps.

Hi Sonos,I installed the Sonos Arc on my TV (with arc/earc). Only thing i’m missing as a feature is a stepper to increase/decrease the sound with 1-10% instead of 1%. It’s very irritating to press the volume button like 100 times.Thanks.

Sound quality? Anyone have any feedback please?

Can anyone tell me if I can use playbar and sub then two play 5s as surround sound speakers?App doesn't give me the option... 

Until yesterday's update I had 2 Play1 speakers working with my PLAYBAR.Now they will no longer connect to my PLAYBAR, it seems to want to attache my PLAYBAR to 2 of my newer SONOSONE speakers not even in the same room

Can you please confirm that all music selected from within the Sonos Radio HD section is played in HD?  For instance, if I play Classic FM from outside Sonos Radio HD is it enhanced if I initiate it from within Sonos Radio HD?

Hello everyone. Im kindly asking your expertise. I have Project juke box E TT with a set of speakers from Project (x 2 Speaker box 5), connected to left/right speakers output on TT. Basically, usual set up.The TT also has RCA outputs at line level and preamp/phono level, also stereo RCA line-level input.My question, would it be possible to connect Sonos 5 to RCA line out with current 2 passive speakers connected, so the sound will play from all 3 speakers simultaneously? Or I will experience a short lag from Sonos 5, therefore audio stream will not be synchronized?Thanks for all your guidance!

Question is.When using the Fives as rears in a surround system with the arc and sub, do the Fives have to be vertical or can they be horizontal?  I want to mount them on the wall behind the seating area and by the looks of my options the only wall mounts I can find have them horizontally positioned.  if they have to be vertical, does anyone know of any wall mounts that would work?

My play bar only comes with an optical input And it’s not allowing me to adjust the volume with my TV remote how do I fix that

Hello - I just purchased a Boost today and I cannot get it setup for the life of me. All of the online research tells me there should be an option in System → Settings to Setup Boost. After talking to support they have recently removed that option in the app during the latest upgrade. Has anyone had recent luck in getting the Boost setup?Thank you!

I have an issue that has annoyed me for well over a year now, but today it was particularly bad. I haven’t seen anyone else with the same issue. So decided to post here. I have looked on the forums for a solution, but no-one else seems to have the same issue.--- SYSTEM --- My Sonos system is comprised of a Connect and 2 Play:1s.The Connect is connected to ethernet back to the router. Both Play:1s are on wireless.This issue only seems to affect the Connect, so I don’t believe this is specifically a network issue.--- ISSUE ---The issue is that the connect will jump/skip/stutter the audio of a song. Now I don’t mean skip to the next track, I mean jump like a record skipping, it just seems to “miss a beat” here and there. (I have some audio recordings of it doing it, but I never seem to manage the really bad ones). It will often happen more at the beginning of a track.For extra information, it does not matter if I am streaming FLAC or MP3 from my NAS Drive or online streaming from Spotify/

Hey allI have a turntable with a pre-amp that I currently connect to my Play5.  However I will be adding wired-outdoor speakers that I need to connect into the broader system.  And I want to move my Play5 away from the turntable.  I also have a Play 3 and a Play 1.Can I get the Sonos outdoor speaker set w/Amp and plug both the outdoor speakers AND the turntable into the amp?  More importantly, can I then play the turntable without having to necessarily play the outdoor speakers at the same time.  I want to control them separately.If not, then what is my best option?  Confused!Thanks!

Hello. I have a Philips 65oled805 connected to a Sonos Arc via hmdi arc. When playing Dolby Atmos content from a premium Netflix account the Sonos app shows that it is receiving Stereo PMC 2.0. I am using the Netflix app on the tv. Am I missing something obvious?

Dear all, I purchased a SONOS ARC about 3 weeks ago and immediately connected - via eARC HDMI port - to my SONY AG9 OLED TV.It was recognized immediately, did my setup gig through the Android app and everything worked fine.The system turns on and off as soon as the TV turns on and off too.Since yesterday - inexplicably - the soundbar doesn't turn on anymore and the audio comes out classically from the Sony audio surface.I went into the AG9's audio settings "Display and sound" --> "Audio output" and moved from "TV speaker" manually to "Audio system".The audio finally comes back out of the soundbar but after about 10 seconds it comes back to the TV again with the error "TV Speaker Audio active due to communication error with Audio system".I’d like to add that:- the soundbar is working properly- I have tried changing the HDMI cable- the AG9 has the latest firmware installed.- I have unplugged and re-plugged (reset) both power cablesI read somewhere that SONOS ARC might be incompatible

Recently purchased a new Play5. During the set up I upgraded the controller to S2. Discovered that two Play 1’s in separate rooms have dropped off of the room tabs. Have reset them, turned of the controllers and turned off the router but they still don’t display.  what is the solution to get them to present in the right place?

Last year I purchased a white speaker for my kitchen. The case is white but the grille is black. Is it possible to swap out the black grille for a white one?

Hallo,I want to ask if there is any possibility to use sonos beam with sub and only one Sonos One as sound system for TV.I bought Sonos Beam, subwoofer and sonos one and I set it for my kitchen which is in L shape, there is a TV and sonos beam is connected via hdmi arc. Speakers are connected to mutual wifi and set up correctly using app. There is an option in Settings - System - Beam (Products) and I can add surround speakers but I need RIGHT and LEFT channel but I have only one Sonos One speaker so I have paired only beam with sub and Sonos one was set separately.When I turn on TV only Beam and sub are working because of ARC and subwoofer paired via App. This way I can't hear audio in my entire kitchen and I have to open sonos app and group beam with sonos One. I find this solution not very practical for long term using. Therefore I am asking, if there is an option to get work with ARC sonos beam, sub and ONLY one Sonos One.Thank you for reponse.

Hey EveryoneSorry but i am a bit tech un savy  but.  i have a Sonos 5 that i have set up easily in my house with also two Sonos one,s.    I can not get the small 3,5 audio input in the back to accept a device. ( well it does but ...)  Whatever i plug in plays really really slow and muffled and volume really low.  what am i doing wrong.     I have plugged the out put earphone from my tv into it, plugged the cd player,  and my ipod and anderoid phone -  same result.  I am sure i must be doing something wrong?   The instructions say plug your device in with a 3,5 jacj and and other end into source with rca ( white and red outputs).    I know this is a stupid question  but perhaps i need a amp?   ( tv out   and phone no though?)  The 3.5 will not go in all the way either..  sits out 3-5mm from back of sonos-  is this normal?   please help and thankyou