I have added Sonos Beam to my TV in the Kitchen this week and set up Alexas and I can ask Alexa questions etc etc , but when I ask for music example ‘Play BBC Radio 2’ it responds saying ‘Playing BBC Radio 2 from BBC sounds’ but nothing plays , Same request ‘Play Virgin Radio’ responds ‘Saying playing Virgin Radio from TuneIn Radio’ but nothing comes out of the speaker. -
Also Amazon Music does not work, when asking ‘Play 90’s music’ response i get is ‘first enable the skill for the Sonos beam in the Alexa App and then discover devices’ this I think is the problem and what devices is it trying to discover ?
I also have the same Beam in my TV room for the last year and this works perfectly with all of the above commands as does several Alexa Echos .
Best answer by Ken_Griffiths
I would maybe remove the Sonos skill ‘manually’ in the Amazon Alexa App and give it a minute to disconnect and then manually install the skill and let it scan for your devices again.
Ensure all Sonos products are on the same network subnet and not using a guest network, or access point. After reinstalling the sonos skill, ensure you have no ‘duplicate’ devices in the Alexa device list and that you have no other smart-home devices with the same name as your Sonos Beam.