Spaces & Setups

Please can you tell me when the App is going to be updated to fix the constant having to reconnect to the WiFi, people are spending a great deal of money to buy sonos products, so I think the least you can do is give us an App that is reliable please, after all, the speakers are fantastic, so please match them with a fantastic APP. Thanking you. Stephen. 

Hi, Anybody knows how to check Roam’s battery level when connected by Bluetooth?Thanks

I want to buy a sonos arc and I would like to know if it has a cable connection for my yamaha subwoofer, thanks and greetings from Spain

Hi! i bought my roam today and allready encountered the following problem: My tv is connected to my Sonos Beam. I can group the Roam to the Beam and both play perfectly if i’m streaming from spotify. But if the audio of the TV is playing, the sound on my Beam is perfect, but the roam gets constant audio dropouts. The sound is interrupted (or faltered, skipping, don’t know the correct word in English). It is receiving the audio but is unable to play it without these cutouts… my sonos One and Play1 and symfonisk don’t have this problem.  any help? 

So just got the Roam last week and getting myself set up with Spotify. Thought I would see how the sound was on the Beam under my TV as I hadn’t had music to play on it. Of course, it was louder and definitley sounded more robust. I wonder if i could get some of the same effect if I went to Spotify Premium which IO understand has better music effect. Any thoughts would be appreciated.

i have a sony phone using android version 7. My sonos s2 app (version 12.2.2) is prompting me to download the new version 13.0.01 which I understand is not compatible. I cannot use my app, and i cannot download the new version.What should I do ? is there an older version of the s2 app that I can reinstall so I can still control my system?thanks 

Hello all, I’m after so advise regarding my PS5 set up. I currently use a speakerless gaming monitor with my PS5, but I use a USB speaker for the audio. I’m looking to upgrade that speaker to a Sonos Beam, but to connect the Sonos to the monitor it needs either a HDMI ARC or Optical output, which my monitor doesn’t. So, my question, If I purchase an Audio Extractor with Opticsl output, would that work?HDMI in from my PS5 - HDMI out to my monitor/Optical out to my Sonos speaker?

This may be an odd ask, but is there any way to add my Android speaker to the speakers Sonos has available to connect to? There are times when I'm listening to some music on my Sonos speakers in the living room and want to continue listening when I go out to the backyard, the garage or the bathroom for just a minute, but would like to keep listening. Since I have my phone with me, it would be cool to simply add my phone to the speaker group.Yes, I realize the sound would not be Sonos quality, and that I could take a Move speaker with me, but I don't have one yet, plus it would be inconvenient having to take my phone AND a Move just to quickly check the burgers on the grill or run to the bathroom! 😎 Allowing Sonos to also play over my Android speaker seems like it would solve my dilemma. 

Hi, I am using a Sonos beam on my TV. Due to my bad hearing and a long distance between the couch and TV I would like add my Sonos roam to the set up, so I can have the sound closer to me when watching TV.I am able to group the roam and beam temporarily using the app but I neither can I group them permanently through the system setting nor can I use the grouping via the play button. This means I always need to re-group the two via the app in order to watch TV. Why is one button Grouping feature  (https://support.sonos.com/s/article/3391?language=de) not working for TV audio and is there a different work around existing?Thank you

Can you switch that light off ?

How do I set up my Sonos Roam to play my music list on my Ionic?

Hi,I am new to this community, so am hoping for some advise as I am defining increasing frustrated. I’ll try and summarise the situation the best I can but will advise on my setup first;I have just moved home and the setup of my new network isn’t working. Not all my products appear on my network at one time. I have a mesh network, never had problems before, only difference is I have changed ISP from Sky to BT.When I open the app to try and control the the speakers the speaker isn’t there and then I try the standard on and off trick etc etc. I have the following products;ArcPlay OneX2 Ones Play three Please help I’m becoming very frustrated as it’s currently not working like it used to?ThanksMatt 

Good morning. I have purchased a pair of Sonos Five in white (unfortunately the black ones were not available) with a shipping date of 11 June. The platform has requested authorisation to complete the payment in my bank, however it has not withdrawn the funds for the two speakers. I wanted to know when the payment process will be completed. Is it going to be done any time between now and 11 June or is it only charged when it is shipped. Thank you. 

Our current situation is that we own two Play 1’s, a Playbar and a Move. Is there a turntable that we can use to stream to our Sonos without having to jack directly into some amp or something?I’ve seen things like “TRNTBL” but not much info on them and that’s about it.We really just want to stream vinyl to our Move.Any ideas? Thanks. 

Hey Guys, Have a NEW roam. When I charge it the orange LED comes on for about 10 seconds and then goes out. The unit is still charging . Is this normal for the orange LED to go out when charging? Will it turn green when done charging? Im using the USB C that came with the unit and I picked up the Sonos charging brick as well. thanks in advance! 

Every single time I open the Sonos app to play music, the Playlist section is completely missing from the My Sonos page. All I see is Recently Played and Stations. This has been going on for at least 2 months now. There have been several app updates since this issue started, but none of the updates have fixed this problem. The only way to fix it is to shut down the app and restart it. But that needs to be every single time you want to use the app because the fix is temporary. When I go into Edit My Sonos, these are the only options:  How do I fix this?? I swear, this app gets worse and worse with every update.I have never been able to get lock screen controls back after an app update 2 years ago, and no one has ever been able to tell me why I can’t get those controls. I’m using app version 12.2.6

Please let us access to our Spotify's playlists' folders structure in Sonos.I know I can access to my Spotify folders on Spotify and play them on Sonos.But what I can’t do on Spotify is picking a few playlists, drag and drop them in the sonos’ queue and play the songs randomly.Another thing I can do only on Sonos is dragging and dropping some playlists from Spotify and some playlists from my Sonos’ library and play them randomly together.It should be so pleasant to have the confort of browsing through my Spotify folders organisation instead of a mess of all my Spotify playlists unorganised (It’s even not possible to order them alphabeticaly !)Many thanks 

Anyone else had issue with the quality of the finish with their Sonos sub? I ordered a sub from a reputable retailer and noticed the side panel wasn’t flush at the top. The sub was returned for exchange but the replacement was just the same plus generally poor finish with the paint job i.e. spot marks in the painted finish and a couple  of chips in the case that were obviously present prior to the case being painted.  I’m aware I might be considered “picky” but for £700 I think I have the right to expect the Sub to be manufactured to a high standard?  i’ve included a photo showing the side panel not sitting flush.  thanks in advance to anyone who replies

Hey! I have a question. Is it safe to leave my USB-C charger in the Roam? Will it overcharge? Thanks.

Looking to set up a 5.1 surround sound using a pair of  Sonosceiling speakers as the rears and an arc for the centre with a sub, do I need an amp?

I use Sonos Port’s in outdoor applications. It would be great if the Port could support Dual Mono mode, like the Amp.Thanks.

How can i connect my phone media to sonos?

which Sonos speaker has an Alexa built in?

In the sorting of playlists, could the app consider any numbers as numerical values, instead of as a strictly alphabetical string?I imported numbered playlists from iTunes but the S2 app orders them like:playlist 1playlist 10playlist 2playlist 3 … edit: I supposed the same question applies to sorting artists, album titles, and songs with numbers in the names, but it’s less of an issue here for me.

I’m considering changing my Ones in the surround setup for two fives (moving to a bigger house) and am wondering the following: As Fives behave differently horizontally from vertically, what is the best position in a surround setup? I will also be using it for music a lot so it should be the best setup for both.  Thanks!