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Contributor I
May 16, 2021
Answered

Sonos App

Please can you tell me when the App is going to be updated to fix the constant having to reconnect to the WiFi, people are spending a great deal of money to buy sonos products, so I think the least you can do is give us an App that is reliable please, after all, the speakers are fantastic, so please match them with a fantastic APP. Thanking you. Stephen. 

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ClausNAnswer
May 16, 2021

If you are on a BT router read this: 

Other issues can cause app connection problems:

https://support.sonos.com/s/fix-an-issue?language=en_US

https://support.sonos.com/s/article/3092?language=en_US

If this does not help I recommend that you submit a diagnostic and call Sonos support to discuss the diagnostic or post the diagnostic number here for a Sonos representative to pick it up.

2 replies

ClausNAnswer
May 16, 2021

If you are on a BT router read this: 

Other issues can cause app connection problems:

https://support.sonos.com/s/fix-an-issue?language=en_US

https://support.sonos.com/s/article/3092?language=en_US

If this does not help I recommend that you submit a diagnostic and call Sonos support to discuss the diagnostic or post the diagnostic number here for a Sonos representative to pick it up.

controlav
Lead Maestro
May 16, 2021

“I think the least that BT can do is provide a router that is actually functional.”

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.