Spaces & Setups

Hi Gang!I see this was a topic a year ago, but the recommendations for chargers are no longer available with Amazon.My Sonos Move charge with the my USB-C chargers I have available, which are the MacBook Air charger and iPad Pro charger.  I’ve read that it needs to be at least 45W, etc., so looking for actual brands you use that work, as I can only find extensive lists of adapters that DON’T work:).Please help!Thanks, 

Hi Guys, I'm updating a friends Sonos products and just wanted to clarify that his ceilings speakers will connect to the amp via the banana clips and bee used via arc so sound the tv etc. If I then decide I want to listen to the Play 1 in another room I can then group the amp with them so it will play the same through said ceiling speakers? And then ungroup to use again normally with the tv?

I have a Sonos Beam and two Sonos One speakers that I have in surround sound mode. Sometimes I move the Sonos ones and put them on my back porch to stream music. I have to remove the surrounds from the Beam  then pair the two Sonos ones in stereo mode. When I'm done listening I have to remove stereo mode from the ones and then reconnect into surround mode. It's really a pain to do all of this and takes quite a while. I would love if Sonos could add profiles to the Sonos app so that I could quickly switch my system configuration without going through all of the manual processes. Has any thought been giving to doing something like this?

Hi,I am very happy to be able to have repaired my Playbar’s and Connect GEN2’s broken optical ports with the methodology described by Dave J1, using Milliput and 90-degree Toslink connector. Thank you very much. 

I am getting totally frustrated with Sonos.  As a system, I think they sound and work great.  Their ability to Integrate with third party music services is beyond horrible.  It sort of reminds me of the old days with my Squeezebox (Logitech Media Server), The LMS was indeed powerful, but needed constant babysitting to do what you needed/wanted it to do and to keep it running, but it had a nice user community that were able to contribute.  I don’t miss all the trouble shooting I had to do, but I do miss the support from the user community. So lets move on, and after this gets posted, I’m sure a representative from Sonos will kindly post a reply along the lines of “thank you for reaching out to us bla bla bla…./  we will forward that to our development team bla bla bla…./  we are currently looking into that, but have no ETA into your problem...bla bla bla.  I’ve noticed that sort of recurring answer here on the Sonos boards, polite yes, helpful no.  This Is a major frustration I have rea

I received my Sonos roam two days ago & I have been having numerous issues since getting it. This is my first time buying a Sonos product and I’m quite upset. My issues 1. First it wasn’t connecting to WiFi (it keeps getting stuck on the press play button to continue after it recognizes my phone). I let it go and then used bluetooth.2. Now, it’s not powering on or off. I’ve charged it for 6 hours, using multiple different types for charged and outlet. It’s still blinking orange. It’s not even turning it off. I’ve held the power button for 5-10 seconds, even a minute and nothing. It continues to blink orange. 3. It’s not getting out of this stage now. It’s just stuck blinking orange for the past day. No matter how much I charge or what buttons I press or hold. any idea? 

I have one Sonos One SL and two Play:5 gen 1 and so I use the Sonos S1 app on my iPhone. I now want to switch to a new wifi network but it seems to me that I cannot just choose that in the app. Is there an easy fix for this? Or do I eg need to reset speakers and/or delete and download app again? Thanks in advance

I’ll be setting up my WD My Cloud PR2100 this weekend. I’ve transfered all my files from my old-n-slow Mac to an external hard drive. I have a new laptop that I’ll be setting up this weekend. So my question is after I set up the Nas will I be able to transfer my music & photos over to Nas using the external hard drive? Or do I need to transfer them from ex hard drive to laptop first? And how does Plex come into play with the transfer?

I’m finalising plans to replace my hifi with a Sonos Beam and Sonos One SL set up. I’ve read that combining these components as a 5.1 set up (bonding the speakers) means the Sonos Ones would not be accessible for Airplay if I just want to play music. My questions are:- In  a TV surround setup with these components, if I Airplay music to the Beam (i.e., TV switched off), will it incorporate the Sonos Ones in playback?  Given that surround uses the Sonos Ones in a different mode to achieve true surround, will this be detrimental to playback of music outside of TV use? Thanks for any advice. 

Hello, we have a Youtube Music family subscription (since Google Music dissapeared unfortunately). When my wife uses the SOnos app on her phone to search for her playlists, she only sees mine. She has her own Youtube account, but for some reason Sonos only shows mine. How can I solve this?

How long until Sonos release an app for the Apple Watch to take advantage off ?

Sounds cuts off for like 5-10 seconds then come back on. It looks like its a common problem among arc owners. Is there a solution for this?Diagnostic code: 60793805

I own a Playbase, two Sonos SL 1’s and a Move. When I remove the Move from its Charging Ring, it Powers Off and can not be turned back on unless returned to the charging ring. This occurs whether or not the Move is Grouped or Ungrouped to the Playbase in the System settings. When it is on the Charging Ring the Battery level indicates 100%. Is this a System setup issue or a problem with my Move itself?

Hey guys, sorry if this has been asked multiple times but I’m a bit of a noob when it comes to this kind of stuff. I have a PS4 + OLED55BXPTA + ARC.  TV audio output is set to pass through and the PS4 is set to Bitstream (Dolby) but when Blu-ray audio plays, even if the track is 5.1, the app shows at as being Multichannel LPCM 7.1. Is this normal? Or am I missing something?  cheers Steve. 

If I connect my Roam to my mobile by bluetooth, should it be possible to group other speakers with the Roam and hear audio fed from my mobile through the Roam playing to the whole group (including the Roam)?

Hi Sonos.   S2 has been a let down so far for me. Please tell me you are going to add DD+ functionality to the beam?

just bought a house and it has 4 old connect:amp wondering if its eligible for upgrades - actually i have a bunch of older sonos as ive upgraded thru the years but did not know there was an upgrade - thanks guys

I have a Roku TV sending its audio output from the HDMI Arc port to a Sonos Beam. Behind the couch, I have two Sonos One’s as surrounds, and a Sonos Sub. We mainly watch streaming services. Surround sound on supported shows works and sounds great. But often times we come across shows where there is only audio coming from the Beam, nothing coming out of the One’s. In those cases, is there any way to force whatever’s coming out of the Beam to also come out of the One’s?  I’ve looked in 3 different places (RokuTV audio settings, Sonos app, and audio settings of the streaming service), and I can’t figure out how to accomplish this.

Hello,I connected an arc sound system with an apple TV4K and an hd fury arcana beacause my TV doesn’t have e-arc only arc..With the Netflix application, I choose a film that offers sound in ATMOSBut on the SONOS s2 application it does not mark me “ATMOS” but "PCM Multicannal 5.1”… ?     I have:Sonos ARC2 Sonos One1 Sub Thanks for your help

My Sonia beam is connected to a Sony TV via HDMI ARC. If I mute the TV for an extended period of time, Beam seems to disconnect from the TV - it doesn’t respond to volume commands through the TV. I can recover by using the Sonos App, telling Beam to play TV, but it’s a hassle. How can I keep abeam connected to my TV during long periods of silence ?

Good morning.  Since the new ATV4K is only shipping next week, I’m  hoping someone will be able to answer this definitively before purchase.Many early adopters of the Arc and owners of recent Sony smart TVs know of the problems re sound that were finally solved after a year by Sony. Very frustrating.  I’ve been reading of problems re Atmos, eArc, etc on older ATVs but nothing seems definitive. Lots of ideas sloshing around.  Im looking for a seemless experience :) after the Sony nonsense.  Basically, plug and play and get the same sound I’m getting now with the smart TV and Arc.  Thank you. 

Hi everyone,I have a samsung 65Q95T and i bought a Sonos beam. The device is simply connected in hmdi to the eARC port of the tv. I have a question about the sound configuration. In the tv should I leave the output format to Auto or change to PCM or Transfert. In auto am I getting the dolby digital ?I am planning to add 2 small speaker for the suround (probably the play one or the one). Do I need to change something in the setting of the Tv ?  Thanks in advance 

Hi,I’ve recently upgraded my TV from a Samsung UE65KS9000 to a Samsung QE65QN95A.  While my old TV allowed me to discreetly turn up the audio using my Sky Q controller - it never showed the awful OSD for the volume Samsung have, the new one does it regardless.Does anyone know of a way to turn the volume of the arc up without activating the OSD?  Even if I use the Sonos App the OSD displays.  I wish Samsung gave you the option to disable this!  Any suggestions\help would be appreciated.All the best,Paul.  

Is there a way to have my Apple TV remote control my Sonos Arc when the TV is off. For example if I am streaming my Sonos and the TV is off, my Amazon Fire TV remote is able to mute and control the volume on the Arc, which is *very* handy. The Apple TV remote, however, can only control volume when TV and Apple TV are powered on. Strangely the Fire TV remote doesn’t even require the fire stick to be plugged in for the remote to control the Arc. Hoping to find a way to duplicate this functionality with the Apple TV remote. Sorry if this is the wrong sub forum.thanks for any ideas!

Following THIS POST which is now closed for comment:I’m in a similar place with old S1 kit and v10.3 of the android app on my Nexus7 mkII tablets, which keeps me going just fine.I’ve got a couple of Windows 10 64-bit machines that could do with a Windows Sonos controller on-board- but I still need to avoid any system updates that would make my Nexus 7mkII controllers useless.Do I need an old Windows version to prevent updates ? If so, which version and where can I download it to install?For info:On this desktop, I am still running the Windows controller v 10.3The laptop has no Sonos software.I can see the Sonos site has an S1 Windows download (currently SonosDesktopController1126.exe)I also have SonosDesktopController103_0675797637.exeandSonosDesktopController1061_3385173777.exeandSonosDesktopController112.exefiles available.