Spaces & Setups

Been using the Sonos arc for about 6months connected to an LG CX via eArc without issue (other than only getting a + and - symbol when controlling the volume)  today though the tv is recognising that the volume is being changed but the speaker isn’t doing anything, it will change via the app but not with either the sky or magic remote. 

Hey everyone. Is it still worth purchasing a used Connect-amp in 2021 I've bought a pair of Polk Atrium 4 for a small alfresco area but need an amp. Is there another option , other than the expensive Sonos Amp.  I do have other Sonos products around the house.

Hi,Not sure is this new thing or havent this worked with me before. I use my Android to control my Sonos system trough Spotify app. For my phone I normally use my same wifi as my Sonos system has. Now when I use my mobiledata 4G in my phone I can control my Sonos system (that is still connected to the wifi!) normally with no problems. Has it always been like this as using Sonos S2 app it demands to be in the same network as the Sonos System but in Spotify this is not the case.

I thought I read somewhere that later manufactured (serial numbered) Gen 1 Connect:Amps are S2 compatible.  Does anyone know what serial number year/month (first four numbers of the SN) is the start of S2 compatibility?

Hi everyone!Today I finally managed to get my hands on the Sonos Roam and so far the experience is been great.There’s just one thing I’m wondering:Is it normal for the Sonos Roam to get warm while it is being used? I also own a Sonos Move and it gets warm as well but just in the area in which the amplifier is located. For the Sonos Roam however the warmth can be felt on the almost entire surface of the product.

Does the Arc switch off when the tv switches off and how can you tell?,the lights don’t alter,the only time it does is when on mute 

I have 4 x Play One's, a playbase and a sub. Can I use all of these in a Sonos set up like 5.1?

Hi! We wanna go live with SONOS live streaming station to promote our products, please help us in beoming live: *****Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hi All, Has anyone experienced issues with e-Arc compatibility on their new Samsung Frame 2021 model LS03A model TV’s?Do we still have issues with sound cutting in and out? 

I accidentally paired my Sonos system to the wrong Apple HomeKit Home. Turns out you cannot add them to another Home after that. You have to reset each speaker for it to work. Well, actually I ended up having to create an entirely new Sonos system and had to recreate everything. After a bunch of resetting I managed to bring all my speakers to the correct HomeKit Home… except my Sonos Move. It just WILL NOT add. Here’s how it goes:Turn off Sonos Move. Wait 72 hours. Yes, you cannot remove a Sonos Move from you system. You’ll just have to wait. Power on the Move while holding the connect/pair button. Wait for the light to turn orange. This will reset the Sonos Move. Add the Sonos Move to the Sonos system in the Sonos app. Open the Home.app and select Add Accessory followed by I Don’t have a Code or Cannot Scan. Select the Sonos Move. Get message saying “Unable to Add Accessory” with a subtext saying “Home couldn’t connect to this accessory.” This is the same error message I got with all

Why doesn't it show up?What can i do to solve it?

I have a McIntosh-based stereo system and want to add an outdoor Sonos-based system. I’d like to have the outdoor system be able to play what my McIntosh stereo system is playing; my stereo system uses a variety of sources, including a turntable and a streamer running to the preamp. Which Sonos products would I get to do this? Thank you!GearMC312 Power Amp C53 Pre-Amp Turntable Bluesound Node

I have the Fire HD 7 4th generation using OS 5.6.8.0..Sonos S2 App is not supported. What can I do if anything?

Hi all - I just purchased a vacation home & want to:Set up 3 new speakers at my new locationUse the same App & services already established in my primary residence, to control the new speakers.WIFI network & name will be distinctDo I set up the speakers as new, or connect to existing system?I do not want separate accounts & I DO want to be able to access the services already set up for this.Thanks for the help.

I'm having a wired SonosNET setup. (playbar is wired). The sub, 4 ONE's and the PORT are not wired, but will strengthen the SonosNET mesh setup (i was told)As I still encounter an occasional drop out (Wifi is on channel 1, SonosNET is on channel 11), I'm wondering if it would help to also wire the PORT….or to purchase an additional BOOST.In case a BOOST is suggested, should I then wire this one? Or will it also strengthen the SonosNET being wireless?Thanks upfront for your suggestions.

My system is setup on a 2021 LG 77CX - using hdmi e-arc input & hard wired to Wi-Fi. The system was set up with true play and seem to have worked as designed. when watching movies thru Netflix/prime tv including Dolby digital rarely if ever do I hear sound effects from the two rear speakers. any suggestions?

Why is it such a d***dance to connect to everything.  I am $5K in to this product and love it after it takes an month to set it up.   The Roam and trying to connect to bluetooth has ruined one raod trip hotel party and 2 golf games.  Stop trying to be cute and innovate and just do what every other speaker does on the market and connect to bluetooth with a simple button.  Seriously, its f*****g annoying how much work it takes to get your product to work.  I have bought everything in the line up and love the sound quality when it works but it is serioulsy a 12/10 on the D**dance scale to connect to it at any given time Less getting cute on trying to get us to pay for radio stations and put all of the focus on R&D doing the simple things to make your premium priced speakers work without the hassle that you haven’t worked through If you have 5 pages of FAQ’s on how to solve problems then clearly you haven’t got there yourselfBe better please, I’m a huge fan and invested heavily Moderat

Hi,I am trying to figure out how I can use sonos (and also which sonos devices) using it both as audio output for my beamer and to listen to music from a DVD/CD player and stream from a smartphone.I will basically have a TV and a Beamer as outputs:TV : Video & Audio output (HDMI) - using the TV speaker as audio output Beamer: Video output (HDMI) - the Audio which goes to the beamer should always go to the Sonos SetupI want to do the following setup using an HMDI Matrix 4x2:Inputs: Apple TV DVD/CD Player TV Box Computer or Gaming setupOutputs:TV (Video & Audio) Beamer (Video) - Audio to Sonos Setup (coaxial or optical)The idea was to get the sounds from a pair of Sonos One (or One SL?). But maybe I also require more equipment. Anyone could help?Setup IdeaI am not sure how I can make all this equipment work together and don’t really know what to use form Sonos. I would also like to avoid latency in the audio while watching a movie.I also have ductwork (empty tubes) going from my

Re this message from WD-Western Digital has an important announcement for registered My Book Live or My Book Live Duo customers.Immediately disconnect your My Book Live device from the Internet to protect your data from ongoing attacks. You can disconnect the device and continue to access your data locally by following these instructions on our Knowledge Base.Some My Book Live devices connected to the Internet are being compromised by attackers and in some cases, the attackers have triggered a factory reset that appears to erase all data on the device.This happened to me, erased my music collection. So wondering:is it ok to directly connect wd mybooklive to sonos bridge (yes i know old device etc.). Tried this and sonos seems to find it. But any security implications re sonos and my PC etc? can I use USB with BT router instead and again is this secure?Thank you anyone?

Hello.  We are buying a new house that has 3 sets of speakers each connected to Sonos amps.  Each set of speakers is in a different area of the house.  We would like to buy a Sonos arc and connect it to the TV in the living room.  Is it possible to wirelessly connect the sound coming from the TV into the Sonos arc to the amps so the TV sound is broadcast to the speakers in the other rooms of the house.  I think the answer is yes, but wanted to make sure before we make the decision to order the Arc.   Thank you!

I have Sonos in several rooms but have only used it to watch TV or listen to Apple Music. I recently added two Moves for my backyard and love them. I now want to add a projector and 120” screen and would really like to play the audio through the Move speakers. Is there a way to get audio from the projector to the Moves, either through the app or Bluetooth? The source for the projector will likely be a Tivo Mini, Xbox, or Roku connected by HDMI. The only thing I could come up with was to connect my Arc in the family room to the projector to get audio on Sonos and then group the Moves with the Arc. I could then turn the volume all the way down on Arc and up on the Moves. That feels way too convoluted and I’m hoping someone here can steer me to something simpler.

The Sonos S2 app loses access to my wireless speakers. Rebooting the router works, however, using the app the next day all access to the speakers is lost and I have to reboot the router again. The only things that have changed recently is that I have moved to Sonos S2 app and have upgraded to iOS14.4 (and yesterday to iOS14.5). The version of the S2 app is 13.0.5, build 62.1.88070. The problem only started happeningwithin the last week, which is when 13.0.5 was installed.

Is anyone else getting the error message when trying to set up their Sonos One?“Something came up. The application has cancelled the request to choose a device.”I recently moved house and tried to connect my Sonos and this keeps popping up.Old house had no problems and i’ve never seen this message before.I am on a new Wifi system.What i’ve done so far:Factory reset the Sonos. The app recognises the Sonos One Begins to try and find Wifi and shows a Wifi i’ve never seen before (See image below)and if I click it, the error message pops up.I have tried on both the Sonos S1 app and the Sonos S2 app.I think it may be an issue with my phone? As I have a OnePlus. Typing the error message into Google comes up with a few OnePlus issues.Any idea on how to fix this? 

Hi all. Current set up = Beam,Sub and pair 1’s in living room.   I'm getting a Connect amp with a pair of passive outdoor speakers for alfresco area. Can I group the alfresco speakers to the living room, so I can listen to football when out there. I’m hoping I don’t have run cables from the amp to the tv.  Cheers

I am trying to use my sonos one and my sonos move with lg cinebeam projector..the sonos move works great but i cant get thesonos one to join.  Is there a way to make this work