Spaces & Setups

can Playbar surround (play3 and Sub) support dolby atmos with apple tv 4k 6gen and i have old tv

This issue just started happening last week.  I have an Arc & 2 SLs connected as surrounds.  When I turn off the TV using my Xfinity remote, the TV goes off & the audio stops briefly.  After about 3 seconds the lights on the speakers turn green & the audio feed comes back on.  I cannot get it off…..so have been muting it.  Any ideas?

Good morning can anyone tell me is there any need to buy Sonos Amplifier I Currently  I have a Sonos Arc 2 Sl Ones and a Sonos Subwoofer GEN3 i really don’t know if there is any Advantage if so can you tell me please regards james 

Is there a workaround or do I need two subs?

I just purchased a Sonos Roam - probably my 9th piece of Sonos equipment. I tried to hook it up to my system and basically it says that I cant connect this thing unless I throw out all my old SONOS gear. Are you guys short on money or something? This just seem pretty pathetic for a real company to brick all their old equipment. My father has Bose speakers from the 70 that work great.... I just cant believe you would do this to your customers. Is there any way to just listen to this thing with my blue tooth or do I need to register and have the app? What about my friends... Do they need to register and have the app too? If I want to listen to this at my friends house and he has existing Sonos can I use it without him having to brick his old Sonos gear? So many questions abut your goal here??

Hi,I have a Sonos Move and a brand new Samsung TV “The Frame”.I am interested with Sonos Beam Dolby Atmos but just wondered if :my Sonos Move could be the subwoofer  my Samsung TV is compatible with Sonos Beam

Anyone know what this week's system update addressed?  Is there somewhere that Sonos post update notes? 

Any news on iPad 8th gen trueplay support please please please

Hello,    Has anyone been able to get Sonos Roam to play the selected alarm music instead of the default Sonos Ding Dong alarm sound?Thanks  

I just bought a Sonos sub that I want to use in a covered patio. Can I use it with a cover over it to protect it without losing performance?

We recently purchased a Sonia ARC, Yamaha RX-V4A and an Epson Home Connect 4010. We have an HDMI cable plugged into the ARC and run to the receivers HDMI output eARC/ARC. Sonia ARC says it can not find the connection when we try it in the Sonos app, hence no sound. HDMI is plugged in to the receiver and the projector. Any help or insights would be greatly appreciated. 

This isn't a new request. It's been made before, literally years ago:https://en.community.sonos.com/controllers-software-228995/android-widget-transparency-6854974  Please, please, please add a transparency option to your Android widget 🙏🏼

I bought the Roam to use as an external speaker for the Xfinity app on my iPad.  I only want to use it in Bluetooth mode but, every time you turn on the Roam, it starts up in WiFi and you have to press and hold the power button to turn on BT.  Any way to have the Roam default to Bluetooth when you first turn it on or turn off WiFi connection permanently or something?   

Hi there,Was looking the Never Stop Exploring radio, the one co-created by Sonos and The North Face, but I do not find it.Any clue?Thanks!!

Hello everyone,I’m about to buy my very first Sonos product. My plan is to buy a Beam and 2 One SL for the TV, 2 One SL in the kitchen (right near by the living room) and 2 One SL in the bedroom (right near the living room too). I have a Playstation 5, a Nintendo Switch and an Apple TV.How to connect everything to be sure that it works as simply as possible? My wife will kill me if it takes too long to start the whole thing or if you want to switch from the Apple TV to the Playstation. In addition to this, there is wifi everywhere and RJ45 right behind the TV and in the bedroom.Thanks a LOT for your help :)

With so many of the products seemingly on backorder, do they charge your credit card immediately or when the item(s) ship?

HelloI am planning my KNX Smarthome and am wondering how to power all the ceiling speakers. For different tasks, I need to be able to control the speakers with Airplay-2 and via Sonos. If I got it right, the new Sonos amp covers both, but a combination of connect. amp and (existing) Airport Express stations connected to the analog line-in should do the same at half of the price. Are there any reasons not to use this connect-airport combination and buy the new amp with an integrated Airplay-2?

It’s 2021 and yet the Apple Music w/in the Sonos app looks like it’s from 2001!  Bottom line is that features within the Apple Music app are missing from Sonos.  There’s no Browse.  The My Music feature doesn’t show all of my downloaded music that I have in my Apple Music Library.  The Radio feature within Sonos doesn’t match up.  Even the ‘My Sonos’ feature is not accurate.  The ‘recently played’ isn’t in sync or flat out wrong.    I love the Sonos speakers and want to add to my system but dang it Sonos, the app is really starting to cause a problem and has me thinking of going in another direction.  Yes, the Sonos app will play music but it’s becoming a pain.  I get it that Sonos has to work with Apple and other providers but I’ve been a Sonos user for years and still nothing has improved.  

I accidentally upgraded two products that I don’t want to upgrade. I was thinking it was an update, not upgrade. How do I release them from upgrade status?

Trying to help hubby connect to our Sonos Roam, whilst away from home.  Bluetooth is connected, blue light on the Roam.  His phone is saying it is connected, however he can not play music.  When he tries from the app it is saying that it is looking for a network.  The Roam has been added to our home network.  The hotel Wi-Fi will not have a Sonos network….. tried turning off Wi-Fi all together. 

I’ve lost the capability to control sound on my Sonos Beam from my Samsung TV remote.  This had been working fine for years but stopped working after a full power outage.   Since then, to change the volume, I either need to push the buttons on the sound bar directly, or I need to use the Sonos app on my phone.The sound bar is hooked up to the TV via optical cable, and I've confirmed the TV is set to use the Optical sound output.  I've replaced the batteries in the remote, and have also tried two Samsung remotes (both of which are connected to my TV).  When I hit Vol+/-, the /- indicator on TV shows up, but the sound on the Beam does not change.I have tried re-configuring the remote, deleting/adding the remote but nothing has worked.I’ve already read past fix suggestions relating to Samsung Universal Remove settings eg.https://us.community.samsung.com/t5/Qled-and-Frame/Can-no-longer-control-Sonos-sound-bar-optical-cable-via-remote/m-p/1674545#M13739but this doesn’t work.  Has anyone els

Good morning,Last week I bought the Sonos Roam and installed it. As always, vertly easy to add a Sonos speaker! I've added to a room where I already have a Sonos One. They play together, but when I want to regulate the volume, this is only possible for the One, the Roam is visually on mute. With the buttons on the Roam I can change the volume, but not via the app.Is there anybody with a solution for this?Thank you all and have a great day!Stefan 

Hi there,Just got a playbase from a friend and added two play 1 I already have as surround. The sound is great on Music, YouTube, TV news, but it performs really bad on dialogue/quiet scenes in movies (from Netflix) with dd 5.1. Disappointed.The sound level on dialogue /quiet scenes is simple too low compared with action scenes, it is really hard to understand and the overall experience is very bad if I have to constantly adjust volume. What more interesting is, the dialogue in an action/loud scenes is fairly clear and loud, I don’t know why.As for speech enhancement, it did little help, although night mode do increased dialogue level and lowered loud sound, but the sound feels too “thin” for me and not very pleasing, I don’t want to use it except for late night.Did some researches from the community, found no answers to this question: Would a sub added to Playbase solve the dialogue issue in movies?   I live in an apartment, for now I think the bass from Playbase itself is good enough

  I have multiple rooms and previous only one Sub in the dining room.  I have updated my Amps and bought a new Sub for the dining room and moved the previous Sub to the Study The Study is connected via an Ethernet cable direct to the Amp Sub port and through a BT extender (hard wire in power circuit) The Dining room via WIFI The speakers in the Study and Dining room are two separate wired YET  When I play the study alone music is heard in the dining room – even if I turn the dining room Amp off and visa versa  Utterly confusing It is like the Subs are connected and drive the speakers without full sound  How do I separate the two subs I’m going mad   

Is it true that I cannot select multiple speakers for the alarm?I understand it can play to grouped rooms, but we don’t use static groups, so that is not an option.