Spaces & Setups

Just over 2 weeks ago, my Sonos controllers have all stopped working correctly.They all say “No music selected” and the play/pause buttons are greyed out.  The queue sometimes is empty, sometimes shows an old playlist.  I actually found today that one of the controllers was telling me that it was playing something I was listening to a few days ago via Spotify Connect (but not any more). This is a problem on Android, iPhone and Mac.Also, the volume controls are weird - on the Mac, some of them are unusable, on the Android they are all positioned at 0.  (But on Android they still work when I change the volume.))I can play new music fine, but just not pause it once it starts!  Voice control from both Alexa and Google works normally and is the only way I can really control the playback.  Occasionally, after replacing the queue I can select something from the queue to skip to, but not always. Some other things work OK, like displaying and changing room groups.  I can also use Spotify Connec

As per title. When playing music with my beam and 2 simfonisk speakers in surround mode the right rear surround intermittently breaks up/cuts out. it works fine as an individual speaker in the same position. I have submitted diagnostics in case helps anyone from Sonos identify the issue. Thanks for any advice/thoughts. 

How can I listen to old recent radio shows on Sonos. I can access them on my phone from the radio station web or app but I am unable to transfer to my Sonos sound system. 

I have a fairly small TV room - 12 ft x 13 ft, with 8 ft ceiling and the main seating position 10 ft from the TV.  The room is fully enclosed.  Also, the TV is in a built-in cabinet with the main part 51 inches wide (pictures here). That would only leave 3 inches on either side if I place the Arc there. That is lower than the 4.5 inches recommended. It is somewhat offset by the fact that the front 1” or so of the Arc would be positioned in front of the cabinet wall (you can see the lip in the cabinet picture ).  I am wondering if I would be able to get the surround effect of the Arc given the cabinet and low-ish ceiling. Or would I be better off with a Beam 2?  

The Apple Music App doesn't allow you to to play shuffle for all the songs/albums when you're in Sonos, like it does when you're not in Sonos.  Is there a plan to change this?  It's such a great feature and would really like to see Sonos incorporate that feature. 

Hi, I've recently upgraded to the Sonos Beam gen 2, mostly for the Dolby Atmos, I'm thinking of upgrading my Amazon Music Unlimited to Ultra HD for the improved bit rate, will Sonos support the Dolby Atmos tracks available within this upgrade?

I have currently x 1 Sonos Play:5 (Gen 1) and three Sonos Play:1s all of which I cant use with the new software and cant paly things like BBC Sounds or Airplay. If I was to get a new Sonos IE the portable one can I use the New Software and play say BBC sounds through this and through the other older speakers?David Moderator Edit: clarified current models owned.

Hi, I have got Play1 and I am thinking about switching from Spotify to Apple Music, which means I would need to upgrade to a speaker, which supports Apple Music. My question is can I use the old speaker in a pair (with the one supporting Apple Music) or do both speakers need to support same streaming services in order to work in stereo? Hope I am making sense :) Thanks for the tips in advance.

RESOLVED - See first replyMy stereo pair of Sonos One has been working fairly well with the music library on my Synology DS218+ for years.Suddenly, a couple of days ago, when I tried to play a song, the Sonos app said “Access to the shared folder is denied - check the username and/or password.” See screen shot below.Troubleshooting steps taken:Re-enter login credentials Verify that smb1 is enabled on the NAS (it was, or it wouldn’t have worked previously) - see screen shot below Remove the NAS from the Sonos app and start over Re-start Sonos Re-start NAS Use IP address number instead of alphanumeric name for the NAS (even though the latter worked previously) Create new user account on NAS Try logging in via Sonos app on another device: iPad Pro running iOS 14, 2012 MacBook Pro running latest Catalina, and 2017 iMac running latest Big Sur.I’m still able to access the music library on the NAS via Synology’s mobile apps (DS Audio, DS File) using the same login credentials which previously

I’m hoping someone can solve an issue I’ve had for years. I have a Sonos Play5 and a 1 --both first gen.  I like the sound, but the connectivity has always been buggy.  Half the time I open the S1 app from my iphone (or wife’s pixel phone) it says it’s unavailable or it just won’t play music. Half the time it works fine.  Sometimes it works fine and then stops working.   It’s buggy.   I wonder if it has to do with my Eero mesh wifi system.  I have the main eero hub and two satellites.   Could it be that the sonos (which are both in the same room, living room) connect to the main Eeero and the phones may switch if I go to a different room?   Could that cause connectivity issues?  Or could it be something else?Any pointer on getting this to work more reliably would be great.  I’ve called sonos many times over the years and they’ve helped trouble shoot the issue -- sometimes they help, sometimes not, but regardless, a few days later it’s aways back to buggy.I’m considering getting a diffe

I saw the announcement recently of the new Dark Mode being available on the S2 App.But it’s not visible for me…I am using the Android S2 App, v13.3.2. I go into Settings > App Preferences. There’s no option called ‘Appearance’.I did a Logout/Login on the app, but that didn’t change anything.What’s going on? Is the Dark Mode only for Apple OS?

Hi there,I realise that what I’m asking may not be doable but if anyone can answer they’re likely to be here.  Here goes:I live in a small house in Melbourne Australia and would love to invest in quality speakers and sound but ideally don’t want to have to buy a different set of speakers for each of my audio uses.  I’m wanting to know if there’s a sonos setup that could achieve my aims.  I want my speakers / setup to:connect to the tv for a home theatre experience. play music from a turntable. stream music eg spotify.   AND last but not least play audio from my computer / audio interface.  Ideally this would include being able to be done “live” eg using a program like Ableton where I am performing / writing music tracks on the fly.My sense is I could probably do the first three pretty easily - I would need Port / Amp or Five to be able to play the turntable.  I am leaning towards getting the Sonos Arc for the TV but would be open to two Sonos One or two Sonos Five if that could work in

Hi, I noticed that the settings menu has changed for my tv setup. I used to be able to adjust music level and tv level separately for the subwoofer. On the surround audio the 2 options are there still but for subwoofer it’s one level adjustment for both which is mildly irritating! Anybody able to shed light on it? Thanks in advance 

While on a Samsung Galaxy S9 with Android 10 I was able to at least resize the Sonos widget to 4x1 this no longer works on a Pixel 6 with Android 12. So I am left with a widget that takes almost half the screen for no reason. Please provide additional widget sizes or at least allow resizing.

Hi community,  3 questions:i would like to know -- if i group a pair of One SL with a Playbar (not as surrounds), will i be able to use Sonos 2 app for the group?Is the Playbar become AirPlay2 because it is grouped with One SL that are Airplay2?When it will be time to watch TV, is the pair of One SL that are always grouped will play automatically or only the Playbar will play by default? What i was told is that when one item of a group is Gen2, the entire group will play as a Gen2.Is it right?Thanks  

Every single time I turn on my LG CX tv it resets to internal speakers. If I go into the TV settings and switch to ARC for audio out I get no sound. The only work around is to unplug the hdmi cable and plug it back in every single time I want to use the Beam soundbar with my CX. I can’t seem to find this exact scenario on other topics. Things I have tried:Updating TVUpdating SoundbarDisabling/Enabling EARCAdjusting Audio Group DelayAdjusting TV AutoplayAdjusting TV Dialog Sync Currently using original, provided HDMI cable from Sonos.

If I participate in the new (Oct 2021) SONOS upgrade program does that brick my old speaker that I’m upgrading or can I still use it?  I’m thinking of getting a MOVE but not sure i wish to pay $400.Thanks - Mark

How does it look for streaming my TV to my stereo Sonos speaker pair? Can we get an upgrade out in the near term?

Hi guys,I am getting very little or no Atmos height effects from my Arc. The Arc is 6.5 feet from my ceiling and I'm seated at about 6+ feet away from the Arc. I have done Truplay as well. I don't even feel Atmos in the front stage as well. The Arc is seated on the TV console about 2 feet off the floor. There is nothing blocking the Arc speakers.I have tried raising the Arc from it's rear and front about an inch but I don't hear any improvement. The dealer told me to get the Arc checked out at the service centre but I doubt it's faulty. I am able to hear the pink noise from the Atmos 5.1.2 test clip but the audio is distinctly coming from the front. It does not seem to be bouncing off the ceiling.Besides that the Arc is a solid upgrade from my Klipsch Cinema 600. Any advise or help would be greatly appreciated. Cheers,Kelvin from Singapore

My brother has an old Magnavox Grand Classic. I’m curious if there is a clever way to integrate this into the Sonos ecosystem. All I can come up with is tearing everything out of the inside and replacing with a One or maybe a Symfonisk. Is there a better way to integrate with more of the existing hardware?

Hello,I bought a column by Sonos One Sl. How can I get sound to this speaker from Sony XR-65X90J TV?Until now, I have not succeeded (Thanks in advance for your consultation.Andrey

I currently have 6-ish devices passing HDMI through a 4k Yamaha receiver, sound to Polk Audio speakers.  I’m considering getting rid of all of the speakers in lieu of a Sonos soundbar and sub.  I still need to be able to pass my video signals through the receiver as my Samsung does not have enough HDMI ports to support all of my devices.   Is there a way to make that work and still play audio from all of those devices through a Sonos system? If not, what are my other options?   Thanks ahead. 

Hi guys I own an old play:3 and two ones. The ones are in the living room as stereo pair and the sonos 3 is in the kitchen. I don’t want voice control. I have an oled tv that may benefit from a soundbar. Right now I’m somewhat confused on how to expand the system. The main thing for me is being able to listen to music on Spotify but get that rich and crisp sound I sometimes hear in bars or restaurants even at low volume. Can’t describe it any better.  Should I:1. fill up my living room with sonos ones everywhere? With one sub for bass? this seems to be the closest to the setup I see in bars and restaurants  get one arc / beam and use the ones as back speakers? How would this setup perform playing music?  add a second hand play3 and a sub for bass? Maybe use the two ones as tweeters? Wouldn’t I run into legacy problems with the 3? 4. Just get two fives and use the ones elsewhere in the house (bathroom, attic)?your input is greatly appreciated         

Hi im going to purchase a Sonos arc for my LG tv 49UH661V  and I’m hesitant on getting because I’m afraid the picture and the sound will not be in sync when using the sky Q box. I have read that this is something that cannot be fixed and I also seen my brothers tv at the weekend and he has the arc and it’s not in sync with tv which makes it very frustrating and he has tried all but failed to solve.ive a Sonos sound bar for 5 years and have no problems and want to upgrade to the arc but I’m afraid to spend the money and it not to be in synccould you please let me know if my tv will have the same problem or if there is a solution many thanks 

I am currently building and have a ok-sized family room/kitchen space. The living room space is approximately 22’ wide x 18’ deep. If I add the kitchen it is 22’ wide x 36’ deep. I am trying to plan for the space. I imagine pairing my ARC and Sonos Sub with a Sonos AMP that connects to in ceiling Sonance speakers. My question is do I add 2 pairs (QTY 4) Sonance in ceiling speakers or 1 pair (QTY 2) for my living room space? I considered doing 3 pairs (QTY 6) total Sonance in ceiling speakers with the one AMP in the entire kitchen/family room space, but figured I would like to treat more as two zones (one family room 2 pairs, and one kitchen 1 pair), but I know multiple zones on one amp is not possible.  Which of the following would make more sense: For the family room (22’ wide x 18’ deep); Sonos ARC, Sonos Sub, Sonos AMP, Sonance In-ceiling 1 pair (QTY 2) --- For the kitchen; Sonos AMP, Sonance In-ceiling 1 pair (QTY 2)orFor the family room (22’ wide x 18’ deep); Sonos ARC, Sonos Sub,