Spaces & Setups

I’d like to use my SONOS speakers to listen to movies I’m streaming from Netflix, Amazon Prime, Etc. Is this possible? 

What is with Sonos customer service? It is nearly impossible to get any information on the order I placed. I finally got the order number which shows status as “backorder” which I understand but theyhave not provided any further info after I requested an estimated shipping date. I am really excited about the Arc playbar I ordered but getting leary over their lack of response on delivery.OV Don

I recently added my SiriusXM app to my Move app in an attempt to be able to ask my Sonos Move to play SirusXM.  When I ask the Move, I’m told “Sorry, it looks like SiriusXM isn’t currently supported on the move” Has anyone else been able to make this work? If not, does anyone know of a timeline where this is to be supported?Thanks

 I want to upgrade  my 2 gen1 sonos 5 to gen 2, is this possible and if so how do i do this?

BonjourJ’ai passé 2 commande en ligne sur le site et je ne trouve nulle part l’acces à mes facture.Comment faire ?Merci

I updated my iPhone to iOS 14 and since doing so, I cannot get the Sonos app 2 to play Spotify playlists. It says cannot add songs to queue. I have 2  Sonos Play: 1 and am using the Sonos 2 app. I've tried turning my phone off, removing the Spotify app and adding it back, and rebooting router, removing the Sonos app. Nothing works. 

Several S1 devices and a couple of S2. Operating S1 only and want to stay that way. I keep getting this message:“Update the Sonos app to the latest version…”Is this an update to S1, which I’m open to getting, or will this move me to S2, which I do NOT want? SONOS should make the messaging clear.Thanks.

Hi,I’ve been using a Connect model S15 for over a year now and today i bought a Connect. I tried to add them together via S1 app and i couldn’t. I also tried to do it via the S2 app and no success either.What’s the issue here? Both apps seem to be the latest versions.I can use them both at the same time on my WiFi, both work on other’s app but i cant make them work together in one single app as a system.thanks for your help

I’m a new customer to Sonos and was so looking forward to setting up my ARC. For music its outsanding but the lip sync is terirble (even when adjusting using the app and the TV funciton). It will be fine then creep out and requires continual adustment. Its also drops the sound on both the HDMI connection and when I tired the optical adapter. I really want to love this system and not leverage my 100 days return clause. Somebody please help.TV - LG 49UB850V (dolby digital +, not Atmos or eARC)

Hello, Noticing with all the HD music becoming available recently, Sonos HD radio and amazon HD finally available in Canada (just signed up for), none of them work with Sonos as of now. Any word on when either will be available in Canada? Thanks, Gary  

New to Sonos.  I have the ARC home system with the 2 -One speakers and the Sub.  My Xfinity cable is connected to TV HDMI 1.  The ARC is connected to TV ARC HDMI4 I have two other non Sonos speakers in my room.  I bought a Sonos amp - thinking I could connect the non Sonos speakers to the amp and use them as additional rear surround speakers.  However, I can’t figure out how to do this. I can play Apple Music out of all the speakers on one time - but can not get the non-Sonos speakers to work with the tv. thoughts help?  

Hi, I have a PLAY:5 Gen1 which is now discontinued and just disappeared in my app as a device. I presume this is because it is now fully not supported. However, I use it only for it’s line-in capability with a record player. Does anyone know if there is a way to get it to continue being used as a line-in speaker if there is no way to get to it from the app? Thanks

I have the Sonos Arc, sub and 2 Sonos One’s for rear surrounds.The rear speakers keep cutting in and out when watching TV/movies.I have the Arc and the Sub plugged in to Ethernet connection, but the rear surrounds are wi-fi.The room/house is small so I can’t imagine there’s a connectivity issue.Any ideas?

Hello,Please do excuse my naivety but I’m not very technically minded and still not clear after searching for related topics. I’m looking for some friendly advice on the purchase of a Pro-Ject Debut Carbon Turntable. I have a number of Sonos:One speakers that are grouped and I need an appropriate line-in to play through those speakers. However, I’m struggling to decide what is best, Sonos:Five, Port or Amp. My preference would be a Sonos:Five but can someone please confirm that I can use that as a line-in for the turntable, while still being able to Group to the other speakers and play through all of them, including the Sonos:Five? Any assistance gratefully received. Thanks. 

Hi everyone.  I have a Sony 850E hooked up to my Sonos Arc via HDMI on HDMI 3 (arc).  AppleTV will let me do Dolby Digital 5.1 if I force it in audio settings. AndroidTV will do Dolby Digital Plus. Just wondering what I am doing wrong?

The output tab in sound preferences won't let me choose sonos speakers even though they're on the list of available of airplay devices. the stereo pair I’ve set up is listed as the room I’ve labeled them, as well as my appletv, but when I select that name, it says ‘the selected device has no output controls’, and reverts back to the previous output. is it because i’m still using catalina?

I set up the remote using the optical setting and set it up in the app.  The remote works fine when I’m watching TV...if I start playing music through the app on my phone, the remote will only work for a short time after the TV is shut off….after that the only way to control the volume on my system is through the app on my phone.  It’s almost like the TV remote system goes to sleep after the TV is shut down.  Thoughts?

Hi all,I am new to Sonos, having just bought my first AMP and ceiling speakers.I am keen to purchase the SONOS ARC and set it up within my sitting room, in a wall - recessed with a TV above, and a recessed fire below. (similar to the pic below)Having looked in the the ARC, I have learnt that for optimal sound it appears that the ARC needs to be in-front of the TV as the speaker sound comes out sideways and upwards.Therefore, do you think my setup would work using an the extendable bracket? Where the ARC would be recessed when not used (i.e. flush to the wall, and therefore in-line with the TV - as shown in the photo below), and then when I want to use the ARC I pull it out approx 4/5 inches so that it is now sticking out in-front of it’s recess and in-front of the TV.This is the extendable wall bracket mount - sold by SONOS.https://www.sonos.com/en-gb/shop/sanus-extendable-wall-mount-arc.html  Many thanks all for your help. 

Is there a way to convert sound from 3.5 audio out At my projector to the Beam HDMI (arc) input?

My Spotify is alphabetical in the Spotify app. Why isn’t it alphabetical in Sonos? Better yet, why can’t the songos app let me alphabetize things? 

Is a Digital volume indicator available on the Beam with my LG tv?

When trying to connect my play 5 generation 2 and Sonos 1 as surrounds to my Beam I just get the message 2 compatible speakers are required.  I can’t get past this and they are both connected to Wi-Fi.

Hi! I don’t have the true play option in my set up anymore and I have a plus sign and a question mark beside the room name too. Any ideas? I have an Arc and the wireless sub. 

If I did my job as badly as your app developers, I’d be sacked that same day. Utter useless rubbish, wasting my time 5 times a day. I can’t believe the incompetence.

Hello, I have a Connect Turntable in my system that I’d like to give to my son (along with two Play:1) so that he can connect his turntable with built-in amp at his apartment.  Will this work if these are the only components he has in his “system”? Thanks.