Upgrade Play:5g1 to Play:5g2?

  • 14 December 2020
  • 2 replies
  • 77 views

 I want to upgrade  my 2 gen1 sonos 5 to gen 2, is this possible and if so how do i do this?


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2 replies

Userlevel 7
Badge +23

No, that is not possible.

Userlevel 6
Badge +17

Hi @controlav.

Welcome to the Sonos community and thanks for reaching out to us. I understand that you have concerns about how to upgrade, Let me recommend contacting our sales team through their toll-free number @ +18006802345 option 4. They may have the answer to your inquiry and questions. They may also have some interesting information about how our upgrade program works. 

Please let us know if you still have further questions or concerns. I’ll be more than happy to help you out.

Thanks,