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OV Don
Contributor I
December 9, 2020

Sonos Customer Service - order status

  • December 9, 2020
  • 6 replies
  • 376 views

What is with Sonos customer service? It is nearly impossible to get any information on the order I placed. I finally got the order number which shows status as “backorder” which I understand but theyhave not provided any further info after I requested an estimated shipping date. I am really excited about the Arc playbar I ordered but getting leary over their lack of response on delivery.

OV Don

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6 replies

Mark P
Mark P
Retired Sonos Staff
December 11, 2020

Hi @OV Don.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Due to the pandemic, Sonos is having some delays with some orders.

I suggest contacting the sales team since they are the only support that can view your order.

If you need help with any other information, please be sure to let us know.

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    OV DonAuthor
    Contributor I
    December 11, 2020

    Hi Mark P.

    Thank you so much for your reply, unfortunately I cannot get any live person at Sonos. I just get sent to telephone wilderness ….to die.

    OV Don

    michaeæ
    Contributor I
    December 11, 2020

    I don’t think there is such a thing as customer service at Sonos. The fact that we need to spend our time at bulletin boards like this speaks volumes…  They know you are locked in and act accordingly.

    Mark P
    Mark P
    Retired Sonos Staff
    December 13, 2020

    Hi @OV Don.

    Welcome, thank you for reaching back to Sonos Community.

    Sorry for the long wait in the phone line have you already contacting our chat support in sales?

    They can also assist you with your order status.

    If you need help with any other information, please be sure to let us know.

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      OV DonAuthor
      Contributor I
      December 13, 2020

      Mark P

      Hi Mark,

      Thank you for your follow through, I plan to follo up next week. How long shold I reasonably expect to receive a reply from sales?

      OV Don

      Mark P
      Mark P
      Retired Sonos Staff
      December 14, 2020

      Hi @OV Don.

      Welcome, thank you for reaching back to Sonos Community.

      You can contact them at this time Monday - Friday 10 am - 7 pm EST

      If you need help with any other information, please be sure to let us know.

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