Spaces & Setups

I’m trying to connect my new Roam to an existing system, using the Sonos app on my phone.The app is able to identify the product, which has a green blinking light.I’ve had several different outcomes, but never a connection.“Your mobile device is unable to set up your product. Use a different mobile device and try again.”→  I’ve used three different devices (2 iphones, 1 Android) no result.“Your mobile device couldn’t connect to your Sonos Roam. Move your mobile device closer and make sure the Sonos Roam is powered on.”​​​​​​​​​​​​​​→ No result.On one occasion the app offered an alternative method connecting over a ‘temporary network’ with the Roam making a sound which the phone was able to pick up. This seemed promising for a while, but ultimately failed.Yes, it’s fully powered.Wireless is from a 5Ghz fibre, always pretty good, and never had problems with my exisitng system of two Sonos 1s.My Sonos 2 app is up to date on all devices.Any thoughts?Thanks!

I have a number of Sonos amps and want to use my music library for an alarm. This should be an easy task for engineers to implement. I do not want to create music lists as I takes too much time when I can simply select a genre, album or an artist from my already existing music library.I also don't understand why Sonos closes out requests such as this when the community would like to add comments at their will.To me, this is just a nuisance and reason to move to another product.

I have an LG C1 OLED and everything works with the magic remote, and the Roku remote works when I am settings of the LG, however during normal use the Roku remote will not consistently change volume (it does seem to randomly work every 1 in 20 attempts)Help!?

Hi.I am just curious why the Sonos app updates so frequently?The app seems to update 2 or 3 times a week!Everything is working okay now after the latest update but prior to that the sound (whether coming directly from the TV or from streaming music via the Amazon Music app) kept sporadically going mute and I had to fiddle around to get it working again.I am currently on Sonos OS S2, Version 14.4 and Build 67127100Anyone else had this problem and by the way it's no fault with my fibre optic internet connection or WiFi !Cheers 🍻 

Can you tell me which one it is and how it compares with Sonos one Sonos move and Sonos roam?

Today I started testing Amazon Music HD, and I see the HD tag when playing music on Beam, I know that Sonos announced that the Play:1 does not support HD, but I know that for example, they work with Dolby Atmos when connected to an Arc. Does the same thing happen when they are connected to Beam?  That is, if I group the Play:1 with the Beam, will the Play:1 play music in HD?

why did Sonos S2 v14.3 drop support for my Connect:Amp? it was happily working with all my other devices until this release. the C:A is hardware version 1.17.3.1-1.1 and has S2 v14.4. It still works in S2 v14.2 on my iPad but not v14.3 on my iPhonei see there is S2 v14.4 on the itunes app store, will it restore support?

Hello everyone, Is it possible to replace the simple HDMI Cable beam gen 2 by a 2.1 HDMI or E-Arc HDMI to get better sound experience ? Thank you

I recently bought a sonos beam and sub after viewing in store I was very impressed. However when using with a LG C9, i am having issues. Basically the volume level is not consistent at all. I used a sound db app to get a rough level playing field across apps and this is what i found.Normal TV Freeview = 50% volume via app.You Tube (inbuilt app) = 23% volume via app. « this is the level i was expecting based on what i normally set the internal TV speakers to.  Spotify (inbuilt app) =  14% volume via app. Spotify (airplay) = 47% volume via app.  I haven’t gone through all apps and content yet but this is really noticeable.  TV settings are passthrough (not difference on PCM or Auto on normal TV viewing) and eARC is on. HDMI CEC is on as well.   Any advice would be greatly appreciated!!  Thanks, Matthew  

I’m looking to upgrade my wall mounted soundbar with the arc. Is the soundbar wall mount bracket compatible with the arc?

My setup:  (all latest firmwares).  100% streaming through ATV4K.  Mainly YouTubeTV, Netflix, HBO, AppleTV+.ATV4K → arcana input.  Arcana eARC out → Sonos Arc.Arcana HDMI out → LG B8 HDMI ARC problem:  when tv is turned off (sleep), when powers back on, ATV audio setting has turned DA off and no sound through Sonos Arc.  If I restart ATV4K, DA comes back alive and sometimes then works perfectly until next sleep cycle or the DA sound is very broken.  Then if I unplug the Sonos arc, it works perfectly.note:  this started between May 2021 and Feb 2022.  I was not using ATV during this time.  Worked perfectly before this time.  Same 8K ultra fast HDMI cables as prior.  any ideas what might cause this.  Appreciate any advice..

Bonjour,Est-il possible de créer un home cinéma 2.1 avec 1 Sonos Five et 2 One sl ?En gros, puis-je configurer le 2.1 en diffusant par AirPlay sans investir dans une barre son Beam pour l’instant?Merci d’avance de votre retour.

While on vacation with a Roam and mobile app will i have access to my music library without downloading music to my phone?

In regards to the battery installed in the Sonos Move, how many cells are in the battery and is the watt hour rating written on the battery? 

why does my SL chime ascending tone? No alarms set

All the music avail thru Amazon Prime Music app will not play on Sonos Move. Example: “JS Bach St Matthew Passion” is avail on Prime but does not show up under search in Sonos app. Only limited sub-set of Bach music appears on Sonos app. I have successfully connected my Amazon account under the settings/services in Sonos app.  Have others had same experience? Alternatively, can Sonos speaker function solely as bluetooth connection (not thru Sonos app) to smart phone or is this too simple?

My Sonos Move keeps turning off every time I take it off the charger. It says it’s fully charged but seems to power off every time it leaves the doc.I’d be grateful for any suggestions on how to resolve. Thank you. 

I have a Playbar as my audio device for my Pioneer plasma monitor. The Roku Ultra drives the audio (to Playbar) and video (to Pioneer plasma) to both devices. I’ve had this setup since 2016. I’d like to add Sub Gen 3. I do have the S2 app setup, but when I watch TV (streaming various apps from the Roku), I don’t ever touch the S2 app.Are there any issues using the Playbar with the Sub Gen 3 in this configuration?Thanks in advance.

I have two Gen 3 speakers I use as stereo in my LR. I’m getting a new TV and wondered if I purchase a Beam sound bar for the TV will I be able to use it to pay music along with the other speakers for a fuller sound. Will they all sync?  Other suggestions?

Hi all, I have a turntable that has no phono preamp. I think that rules out the Sonos port, will a Sonos amp do the work? Or it it overkill to just buy it to play my old LP’s? I have a lot of Sonos speakers all over my house and I’d love to play my records on them and listen to them from everywhere.  What’s the best solution you guys think?  Thanks in advance,Vincent Belgium, Antwerp. 

Hi,I understand that the Sonos’s official Atmos home theater setup would be Arc + Sub + One x 2, and One x2 act as the Rear Surrounds, but I do like the visual affect of hiding the Rear Surrounds inside the wall as Sonos Architectural by Sonance In-Wall Speaker can provide. But I am not sure in terms of sound quality as the Rear Surrounds and integration with entire Sonos sound system, would the In-Wall Speakers + Amp at the same level of Sonos One? Any Cons of replacing One with In-Wall Speakers? Appreciate your kind advice in advance!

Upgraded my iPhone and cannot connect to Sonos

I ordered a set of Fives on 3/04 with an order confirmation date of 3/11. Customer support has offered no delivery details and admits they have no information. Who at Sonos can tell me when my order will ship? 

Using LG Oled and AppleTV - I replaced Sonos Beam with two Play 5 gen 2 white speakers and Sub as room 2.  I added Sonos Port as Room 1. Using HDMI 2 ARC , the Oled Audio is fed to an HDMI to analog converter that uses rca to send the LG sound to the Port line in. Set up was easy and I use Port as room1 then add stereo paired room 2. Music apps sound amazing ! Controlling volume and mute with Apple TV remote works perfectly. Opening the Sonos App and adding rooms / changing volume etc works the same as with the Beam. Using the App I can visually see and hear the volume changes as I make them. When using the Apple TV remote to change volume … change is heard but the Sonos App volume sliders remain in place. Sonos Port line in volume changes are not displayed in Sonos App. Also I first tried a Sonos Connect but it is not supported in the current Sonos App. 

I store my music files on my PC and when I view the music library by artist I have a lot of artist names with only one or two tracks each on a compilation. They are contributing artists.  I there a way I can change the library settings so that contributing artist is ignored.