Spaces & Setups

For as long as I’ve been using Sonos, I’ve never been able to shuffle songs on Apple Music. It’s really frustrating. Not sure if it’s an Apple issue or a Sonos issue or both. Please fix this. :) I’d be so happy.

I’m annoyed EXTREMELY with the Sonos insistence that I use the mobile app to add products etc.  I don’t have any password info on my mobile - they’re ALL on my laptop.  So even time I have to reset something and then add back an existing product I have to find my Sonos password and enter it manually (it’s automatic on the laptop). It is annoying in the extreme.Rant over (for now).Fortunately I’m a customer for more than 10 years, so I’m not giving up the benefits of Sonos over this.  A newer one might not be so forgiving.

My Bean has been experiences intermittent drops in audio ever since upgrading to the S2 app. I have troubleshooted this several different ways.  - Moved a One immediately next to it connected to same WiFi (both on static IP) on same power socket. One continuous to play fine without problems while the beam is cutting out intermittently. - Power cycled both the beam and the router to try to fix. - All on the latest firmware. - Both using Airplay to play to it without grouping on Sonos APP still doesn’t solve it. Grouping on Sonos App and playing through the app is the same problem.- Playing just through the Beam still cutting out.  At this point I’m out of ideas of how to fix or troubleshoot. It was working fine with no problems until I updated to the S2 app. Any help would be greatly appreciated. 

I can see that this has been requested in the past but then the posts seem to die a death with no sign of the feature being implemented in the app so...again...why can't we set an alarm to play on a specific group of speakers rather than only having the option to "include grouped rooms"? Use case: I have speakers in a bedroom, kitchen and living room. In the evening I often want to listen to music in the kitchen or bedroom while someone is watching TV in the living room so I ungroup my speakers. In the morning I want my alarm to play a radio station or play list on all speakers throughout the house. As it stands, unless I remember to re-group my speakers before going to sleep for the night the alarm will only play in the bedroom. Why can't I have a set of ticket boxes to select exactly what speakers to play the alarm on? The only possible reason to not have this feature that I can think of is that it could cause confusion or frustration if an alarm interrupts a speaker that is alread

Just a friendly reminder to Sonos to work on getting compatibility with Google Podcasts

I've just upgraded from the Connect to a Port so I can use the new Sonos app across all my devices.  I think I'm probably OK to live without the buttons on the old Connect but it would be great if the Status Light on the Port showed white when it was playing but turned off when it's not playing.  There only seems to be an option to have the Status Light on or off in the app. - but that seems to be irrespective of the status of the Port.  So I might be missing something but in normal use it doesn't seem very useful...  Also since I'm playing through an amp Onkyo TX-NR696 (which turns on when I play from Sonos) I'm left wondering what happens when I turn the amp off.  Does the Port keep playing?  Maybe that's a philosophical question but it would be great if when I turned the amp off, that the Port knew and would stop playing and the Status Light would go out to show that.I'm not sure of the power consumption difference between playing and sitting idle but I know my old Connect would get

Recently, the reminder that “It’s time to update” is not going away and stays on top of the screen. I get it. Sonos is becoming impatient. Fine. I will do it. But here is a sincere recommendation for the folks at Sonos:Every month I checked if there was a new meaningful release of the app. 8 months long I have been reading the same release note on the iOS AppStore: “Performance enhancements and improved reliability.” Of course, I checked the Sonos website and know about the changes in hi-res and WiFi 5 GHz. But the AppStore is your image, your business card.Sonos, this is so lazy. Take an example from other apps, whose release notes on AppStore are fun to read, which give you the feeling that there is a creative team behind the software, selling quality of life, not some generic software. Besides, reading these same release notes without end in sight gives me the feeling that S2 is ultra-buggy.This is just my thought. Don't know if other customers even read the release notes. But think

In 2020, Pandemic or not… How can the absolute best Home Theater System Company,  have a 1970’s system, when it comes to recognizing a gift card? Apparently if an item is back ordered, one cannot use a gift card during check-out? It’s surreal...Have over 3k invested in Sonos and the Envy of the only friends, that I haven’t converted yet, to SONOS. My better half gave me a gift card on our anniversary, yet I can’t even use it on the SONOS website? How is this possible?

Sonos support folks on here have stated that the nag message to upgrade to S2 will not be cleared for users with fully-S2-compatible systems, that they want us using S2 so we don’t miss out on useful new features. Here is my system’s use case - 3 Play:3s, 8 or 9 Play:1s. None are set up as stereo pairs. We don’t have Sonos connected to our home theater.  We don’t use any voice assistants aside from Siri on our phones. Don’t use Airplay. We use Pandora and Spotify and Amazon Music, and have some audio files on a NAS server.  We use a couple of Alarms to start music playing in a few rooms at various times of the day.  That’s pretty much it.I would love the ability to schedule grouping/ungrouping at certain times and play music to the new group. I see that asked for quite a bit. So, honest question: what new and exciting features does S2 offer me that would make me want to irreversibly change my system? How will S2 make my particular use case any better than what I can do in S1?

Can anybody tell me how to find specific songs within Playlists?  I find that often songs are repeated in Playlists and I want to be able to find if a song is already in a Playlist. Thks

I can’t log into my Tunein Radio Premium service…. 

I currently have a Sonos arc on backorder. The order was placed on the Sonos website in January pre Brexit. Is this order now subject to import duty (VAT) now that the UK have left the EU. The reason i ask is my company recently ordered parts from Germany to repair a machine. The courier that delivered the parts would not release the package until we paid import charges, these charges were nearly as much as the cost of the parts.

I am quite aware that this topic was asked before. I could find no satisfying answers, some were closed.  How can I add my wifes audible account to mine for use with sonos from a tablet? The app enables me to use one and delete the other.  My wife has her account on her mobile, mine is on my mobile. It seems that deleting one from the sonos system on the tablet deletes it from the mobile! THANK YOU!  stefan

I recently tested my Sonos Port’s digital output to see if it’s bit perfect or using some type of digital signal processing. I found that it’s not bit perfect and I can’t disable whatever processing is going on. Question: Does anyone know how to get bit perfect Audi out of the digital output on a Port? I wrote an article on my issue here - https://audiophilestyle.com/ca/bits-and-bytes/the-sonos-port-isnt-bit-perfect-r992/

I have a Sonos beam and an an Philips ambilight TV. Recently, despite TV being off a few seconds of sound comes out of the beam. This is also now happening when I play Sonos radio or Apple Music from the Sonos app through the beam 

I have my sonos amp connected to my tv through the ARC output with two front speakers hard wired to the amp.  If I purchase the ARC soundbar- do I have to use the optical or can it connect wirelessly?

If anyone has ordered this where did you it from? I notice on their web page after it’s in the cart there is something about an import tax. If we order it and ship it to the USA do we pay that tax?

Hi all, recently purchased a Sub to pair with a playbase and x2 play1s. EQ needed for movies is very different to music. Its a real pain having to change Sub levels, surround speaker volume and EQ settings for each use.Any work around for this?I don’t see why this wouldn’t be apart of existng app..

I’m buying the Sonos arc and wanted to get the Sonos Ones for surroundsound but with the weird room layout I don’t know if it will work correctly. Would it even be worth it? If so how should I set it up, location wise?

Hi, I am looking to purchase the sonos beam with the Samsung Frame 2020. I also have a ps5. I have read so many issues that people are having with sonos beam, so I am hesitant to but one even though from many reviews I have seen its rated pretty good. My question is does the sonos beam have an issue with voice latency on the tv as well as the ps5 and if it does has anyone been able to resolve it? If not am I being to cautious? Thanks so much! 

Does the Beam require an ethernet connection so that it can connect to a Sonos Amplifier for surround sound?  I am attempting to connect the 2 and it is telling me that the Beam needs an ethernet connect.  I had a guy from Geek Squad here and they told me it was not required.   Thanks,   Pete 

In the YouTube music app I can instantly create a radio station based on a song or a playlist. As far as I can tell this is not possible in the Sonos app with YouTube Music integration. Can we expect this feature at some point?

Hi Guys,Does anyone know whether the Move will be receiving the functionality recently announced for the Roam where it can seamlessly transfer from wifi to bluetooth when out of wifi range? Cheers, Wayne

I can’t figure out how to specify the path to my network drive. I connect to it on my Mac via:smb://mycloudex2ultraFrom there, the path is Public/SharedMusic/iTunesMusicI have tried this in the Sonos setup window:\\mycloudex2ultra\Public\SharedMusic\iTunesMusicBut after clicking Next and providing my Username and Password I get an “unable to add the music folder” error.Can anyone help?

Dear all, I bought Sonos arc and 2 sl one speakers. I am not sure that I’m getting Dolby atmos, which is the main reason I wanted the system. I was reading all those reviews describing how planes are flying on top of your head and that you can hear sound in the air in the middle of living room. I have nothing of that. I have a few drops of rain and other occasional sounds coming from my rear speakers but apart from that I wouldn’t tell the difference between my TV speaker and Sonos system. I have Netflix Ultra HD and LG webOS TV UH603VI think the reason is TV is not supporting Dolby Atmos. Please find att photo where it shows the TV output where Sonos Arc is connected. It says Optical Digital Audio OUT. Is it Dolby atmos output or not? Also on other photo in Sonos System Info AUDIO IN is Dolby digital 5.0 is it Dolby atmos?I would appreciate any help, advise and suggestions 🙏🙏🙏