Spaces & Setups

I recently Bought a used Sonos playbar on Facebook marketplace and am unable to connect to my PC. I bought optical to HDMI converter and the app doesn't seem to recognize it. I checked the cable and tried others ones regarding the optical and HDMI. I also provided the converter link I’m currently using down below. I also want to note that there is no light coming out of the optical when plugged into the play bar. It seems to be normal because I was able to get my hands a on another playbar and it did the same thing. So now I have no idea what the problem could be and would really appreciated some help on this. Also my PC doesn't have optical cable hence I'm using a converter.https://www.amazon.com/dp/B0DQD1592R?ref=ppx_yo2ov_dt_b_fed_asin_title

Hi allthe situation with the volume of Arc Ultra when streaming music is getting a bit ridiculous. At a volume of 20 I can barely hear any music. I also have a Sonos Amp, connected to 2 small speakers (Dali Oberon 1), and at 20 the volume there is quite nice, at 40 they blow up the room I’m in. At 40 the Arc Ultra is just getting started.Of course this is streaming specific -- when playing from a TV source, a volume of 20 on the Arc Ultra is more than adequate for my needs. The difference of volume when streaming to the Ultra vs. playing spotify through the TV (either with my TV app, or with AppleTV) is remarkable.I keep hearing that this is partly due to normalization -- but this doesn’t make sense. If Sonos implemented some logic to lower the volume due to normalization, surely such logic would be applied to the Sonos Amp as well.So, unless the “normalization” logic is specific to Arc Ultra, I think this is not a “feature”, but a bug -- and quite an annoying one at that, given other

How does one turn off this stupid prompt for good? 

I was playing with my living room group which includes an Arc, sub 3 and in ceiling surrounds powered by the Sonos amp. My intention was to get a line in through the amp from my turntable (Crosley). After some research I discovered Sonos hides the line in on the amp when it’s connected as surrounds to the system. So I disconnect the surrounds from the system and used the line in on the amp. To my surprise, the line in started playing from the Arc and sub 3!  This is essentially the outcome I wanted, just with the surrounds in the mix as well and not having to screw with the groups every time I want to do this. But I was not expecting the line in to play from the Arc at all given it was a line in to the amp which connects to the in ceiling surrounds. So I guess my question is why is Sonos not allowing Line in with the surrounds connected, since it’s obviously possible. I just want to be able to use my turntable with the system without having to screw with the groups to do it. Are they g

I’m betting this has been asked before but I didn’t know the right phrase to use in the search to find it so I thought I would ask and hopefully this is an easy problem.I’m working on finishing a room and I want to put in-ceiling speakers in it so I can listen to music through services like Spotify.  I think the Sonos Amp is the right product to work with this but the part I can’t figure out is how to integrate Alexa to control the music.I don’t need anything fancy. Just the ability to be in the room and say, “Alexa, play X on Spotify” and the music would come through the speakers in the ceiling.  How could I do that without spending a fortune?  I was going to get a pair of regular in-celing speakers with a Sonos amp hidden in a cabinet to play the music but I can’t figure out the Alexa part without having something like a echo plugged in and out visible.  I’m wanting it to be as simple and as invisible as I can make it.  I thought I was see what some options might be that I’m not thin

First time using a soundbar. Is it normal to have some delay on lip sync?

Hello! I already have an Arc and I want to improve the sound in my room. My TV room is really small (13 m²) and asymmetrical;  the TV stands in a corner (I tried to recreate the shape of the room, LOL). Do you think adding a Sub Mini would be effective, or should I upgrade to an Arc Ultra? Thanks in advance! 

Hi, For about a 6-9 month now my sonos arc has been acting up. The sound suddenly disapear and I have to reset the entire county power grid to get it back. I have tried wired connection to my router and static IP. Also while playing from spotify there is a lottery if the music ever comes on. Imagine when you have some company over and is supposed to set the mood and you start fidgeting with “how the f*** do I get the music on this junk”.You cant cast music to the arc/”room” if the tv is not on. Really unstable system. I cant really recommend this to anyone.Nothing ever work on this piece of junk.  Anyone with the same problems?Sonos Arc, Sub Gen3 and Sonos one SL Moderator Note: Modified in accordance with the Community Code of Conduct.

Evening all. My father in law has an existing set up in his house on a Vodafone WiFi. It has a playbar and a play 3. All working harmoniously.  He now has a play 1 in his workshop and garage a ways down the property. The house WiFi does not stretch to these outbuildings. He has run a cat cable from the router down to the garage underground into the workshop. And it is connected to a new WiFi extender type thing that emits its own WiFi signal.  The aim, is to have a separate system from this house WiFi on this "new" WiFi signal. My belief is that if he resets the Sonos app, and then creates a new system, he can add his play 1 on this new WiFi network and operate it as a separate system. Ans then switch between the 2 systems once all set up . Is this a good line of thought ?  Attached picture of the device at the other end of his cat 5.  In that photo he has another lead plugged into the play1. Is it better to hard patch or set up wirelessly.Cheers all   

A number of years ago, I set up a 3-speaker system in my living room of Play 1s. This xmas, I treated myself to a new speaker, this time an Era 100. I just opened the box (it’s been busy here) to learn that I can’t pair the Era with the Play speakers. The existing speakers are set up as one L-R pair of Plays and I wanted to pair the new Era 100 with an old Play to make another L-R pair. I probably should have read more carefully before ordering because it says you can only pair like speakers. Since I didn’t know that, I was thinking to return the Era but maybe there’s a way to connect them that I haven’t thought of. I’d appreciate any suggestions you may have. Thanks. 

The arrangement I have for my 83” wall mounted TV will allow me to either wall mount the Arc Ultra at the suggested 4” below the bottom of the TV or, I can simply place it on top of the console which would be about 7” below the bottom of the TV.  Ascetics, cost, and effort aside, is one preferred over the other for best sound?  In case it matters, the front surface of the TV is about 2.5” forward of the wall.

Hey guys. I'm renovating my apartment and switching to Sonos.I have a pretty large living room / media space and i wanna make sure i get the speaker placement right. We use it for movies and for hosting. It is an integrated space, which makes things harder.I wanna balance the surround movie experience with the music experience in the other spaces.Which of the following options do you guys think would be better? A:  B: If I do go with the AMP's route, would I be loosing out on Doby Atmos or any other features? Thanks for the help in advance.

Tried to buy the era 100. Not once but twice, first time I didnt sign in and was after playing with klarna was redirected back to my cart after purchase. So the money came out of my bank account but sonos says the purchase did not go through.Second time I signed in with my account, filled in all the information for shipping ect and went to pay with klarna and the purchase went through and it told me to go back to merchant. I go back to sonos and its literally showing the payment for me to pay again?So I was charged not one but TWICE for something that according to sonos is not an actual order. Just being held by my bank. Honestly so frustrated now I have to wait 30 days to get the money back after disputing with my bank. and will miss this sale and am out @ bunch of money for the next bit. Why have klarna as an option if the website is not properly set up? Don't know what to do honestly

Please help:I have purchased and moved into a new house. The last owners were not the purchasers or installers of the pre-existing wired sound system and do not have the details. The house is 3 stories and 4000m2 in size, there is a very complex lan and wlan nbn enabled tree network that has a server room and cables running throughout. There are 5 wireless routers and the current speakers a visible in spotify via at least 2 different wifi routers. I am looking to transfer the sound system ownership of the new house and merge it with my current (small in comparison) s2 sonos wireless speaker network. The pre-existing speakers are built into the ceiling and are indoor and out door (there are around 15 speakers in 3 rooms).  I think the old system is about 5-10 years old and the mounted installed sonos s1 wired speakers might have integrated amps and the system seems to be run via lan network, with inputs via the wifi routers coordinated via a netgear switch in the server room. There is n

I set up a small system for my living room that I intend to grow. I loved it so much that bought a second system, this time with the arc ultra with the intention of passing the Beam set-up to my husband for his TV room upstairs. This is what I have:Living Room -1 Arc Ultra -2 Era 100s-1 Mini SubLG C5 TVUpstairs TV Room-1 Beam 2 -2 Era 100s-1 Mini SubLG C4My router is in the living room And it’s the standard router supplied by my cable company and everything is wireless.The controller is on my phone and that’s where I’d like to keep it. The sound bar was originally intended Improve voice clarity for my husband so I could keep buying him at a tolerable range for me when we watch TV together. and also like the option for us to be able to watch TV separately. My first challenge is that audio from his system was playing downstairs in the living room. That tells me something’s wrong and before I bang my head against the wall I wanted to ask for help. I also read that there’s an issue between

Hi,For you, is more interesting to replace my 2 One SL with 2 Era 100 or add sub to existing configuration ?If sub, I can buy sub g2 or it could be more interesting to buy sub mini ?Area is approximatively, 40m2 and I’d listen often music and sometimes action film.Thanks

Over 10 years, we had a Sonos system set up in our kitchen.  We have 4 in-ceiling speakers, which were wired to a SS20 2 Way parallel speaker Switch system, which was connected to the Sonos Connect Amp 1st generation, which was connected to a computer.  Does anyone whether I should connect a Sonos Amp or Port to the Switch system, so we can access music through the phone?   Probably a very basic system, but any knowledgeable guidance would be appreciated.

I have a  new Apple TV 4k box along with a two year old LG C2 tv.My Sonos  stuff consists of 1st gen Beam a couple of six year old speakers and a sub thats about 5 years old.All working fine along with Amazon Fire Cube and an Android box.The problem I have is I cannot get 5.1 sound from the Apple only pcm stereo..I have followed various online guides but no luck so far.Hopefully someone on here can help?

Question regarding Spotify using Alexa. I have multiple Echoes and dots throughout the house. On both the Spotify desktop and mobile apps it shows all devices so I could select which one to play music or all as the everywhere group.   Other day I bought a Sonos era 100 and downloaded Sonos app. I can still use Spotify desktop app to select any/all devices (living room option is actually the Sonos). But now on my phone it's only shows desktop (pc app and speakers) Living Room/Sonos and my phone for playback. I want to be able to control each device on my phone but now can't. The Alexa app can't find the Sonos.   

Tengo una barra de sonido sonos arc sl cuándo quiero registrarla en la aplicación nó me la detecta si no está conectada al cable Eternet pero cuando la conecto al cable si la detecta la aplicacion cuándo la quiero añadir dice preparando la barra y luego me dice se ha perdido la conexión con sonos arc sl asegurate de que sonos arc sl este encendida le pico volver a intentar y me dice buscando barra arc sl y me sale un mensaje que dice No se ha podido configurar tu Sonos Arc SL. Desconecta el cable de alimentación, vuelve a conectarlo e inténtalo de nuevo. Y el problema sigue saliendo 

Just installed a Sonos Arc Ultra below our TV (77” Sony A80J) in a room that is 20’ x 15’ (TV on the 20’ wall).  Trying to decide whether to add two Era 100s and perhaps a Sub-Mini, and thought I’d check here to see if there is a consensus how much the Arc Ultra benefits from adding Era 100s?  And, would adding a Sub-Mini add more to the Arc Ultra sound experience?  If adding Era 100s, can they be added to the front far left and right corners of the room, or should they go to the rear corners (which would cause them to be mostly in line with viewing/sitting positions rather than behind).Thanks and Happy Holidays!

I have a Sonos Arc connected to my Samsung 4k TV, sorry I don’t have the specific model number.  I have my Arc soundbar connected through the TVs HDMI Arc port.  I have a Metra HDMI splitter plugged into my only other HDMI port.  I have my cable box and previously had an Xbox one through the splitter.  For years things worked great, no issues.  We just got an Xbox series X.  Since setting this up I’ve noticed that my Arc seems to not be recognized by my Samsung and my TV will revert to the TV speakers, at times I will get no audio from the Xbox.  I can fix it by unplugging the splitter from the other HDMI port, then once the Arc is recognized by the TV, almost immediately, then I can plug back in the splitter to the other HDMI port and things work great until for a while.  I’ll come back an hour later and same issue.  I have pass through on and Dolby atmos turned off on the Xbox.  Any ideas for a permanent fix?  I’ve tried power cycling everything.  I can’t seem to find a fix that will

I've connected my Beam and two ERA 100 speakers (without surround, just the two ERAs in stereo). I would like to manage everything as one system. However, when I adjust the volume on my TV, only the Beam responds. Is there a solution to control the entire system with my TV remote?

Hello,I’m planning to build my new home cinema (bar + sub + satellites), but I’m using siri to control my home, so one prerequisite for me is to have siri integration. I see you are creating you own vocal assistant but to be honest I am far from understanding this, what we want is one powerful assistant for everything, not yet another limited assistant from each vendor.. Hopefully this doesn’t conflicts with any potential Siri integration ?Especially since Apple plant to use generative AI now for Siri and make more intelligent, I would like so much to be able to use Siri from my home cinema.  I saw denon added it to their denon home system, do you plan doing it aswell ? Else I think I’ll need to go with denon, but I wanted to compare first and maybe wait a bit of something was planned from other brands. Thanks

I don’t want Sonos radio taking up screen space as I don’t use it and have access to plenty of music that I do want. So how do I remove it from view?