Spaces & Setups

I’d like to +1 the feature request that the app support “natural sort ordering” for the Music Library.A natural sort order would allow numbers in track titles, playlist names etc. to be organized the same way (numerically) whether or not the number is written as 1 or 01 (or 001..).The average user would have no reason to expect that the number 11 will come before the number 2 when organizing their songs and playlists, unless they edit 2 to be 02. So the strictly alphabetical sorting that the app does now only works for the users who already use it with their own music collection with 100% consistency, while causing issues for all other users. Natural sorting however, works for everyone (or is benign to some at worst). The integration with streaming apps is great, but I have been blown away by how quickly and easily S2 indexed my music collections including several hundred old iTunes playlists. I’ve rediscovered music in my library because of it! So I will be using the Sonos Music Libra

Why do you jokers at SONOS not supply a charger with the Roam?

HiI have Sonos Arc connected to TV LG 55LB650V via HDMI-ARC. Other stuff (e.g. AppleTV4K) connected to TV's HDMI. All 1.4 cables, sw updated, SimpLink on.I know it's old TV :), but CEC works on HDMI-ARC - TV falls asleep well when AppleTV is connected here and I poweroff it. Not with Sonos Arc.Other CEC actions (power on, HDMI# switching) works with Arc as well. I also try using API:POST /players/{playerId}/homeTheater/tvPowerStateSending parameter tvPowerState:ON - response "{}" (=ok) ... TV wakes up - good.STANDBY - response "{}" (=ok) ... but nothing happen on my LG TV Any idea? ThanksPetr

Just changed from Bose soundbar and sub to sonos arc with sub and twin ones as surround.    The sonos is so hard to hear dialogue with the sound level down yet the action scenes are very loud. Finding myself constantly adjusting the volume and the wife is asking if we have wasted our money changing to sonos.    i have been playing all night with the app, trueplay on and off, loudness on and off etc etc. Have the surround speakers turned down to help a little but never had ti do any of this with the bose 300 system.    Running Sony KD-75X9400D.    any help appreciated :) 

I cannot use my Sonos S1 controller because the black prompt screen can’t be removed. I have no S2 products, and no interest in upgrading to S2.Nothing works — there is no link I can find to remove the prompt and use my controller the way I always have.  

I have always had intermittent connectivity issues with my Play 3 speakers and Playbar.“ Can’t connect to Sonos” or “ Can’t find music library on my MacBook air “- I get this message when I’m actually using my MacBook air quite often…This past week the problem has got worse, I can only connect if I switch my router off and on, which can take 4-5 minutes. Right now I can’t connect via my MacBook air or iPhone app even though the radio is playing through my 2 Play3 speakers after I connected earlier when I switched the router off and on.I do not have wifi service/ speed problems, nor have I changed my router etc.. and I’ve submitted a number of diagnostic reports to Sonos recently with no response. I have also re-installed the S2 app on both MacBook air and i12.I’ve resorted to using a couple of bluetooth speakers without issue.Help

OK, I understand I can get many music services on Sonos for my new Roam. My coach/granddaughter is all fro Spotify. But I see that I can also get music on the Sonos app S2. I think that is correct so for anyone who has done their reserch into the S2 service vs. Spotify, I would appreciate your insights.Thanks.

I have a Beam, 2 Play Ones and a Sub Gen 3 set up and am experiencing sound dropouts when watching live TV only. The sounds drops out for a split second and then comes back in. I do not experience any dropouts of audio when watching recordings on my Sky Q box or when watching Netflix or Prime through the apps on the Q box. I had a HDMI cable running from the Sky Q box to tv HDMI port 1 and the Beam connected to port 2 (Arc). In an attempt to resolve the audio dropouts I have tried:1) Unplugged all other HDMI cables apart from Sky Q and Beam2) Changed the HDMI cable from Sky Q box to TV to 4k cable3) Tried optical adaptor supplied with Beam4) Played about with LG TV settings as suggested in other posts (PCM, HDMI control off etc)I am still experiencing the audio dropouts. My diagnostics code is 633986811. Thanks.

I just found out that the newest MediaMonkey 5 software can easily stream directly from my Windows 10 PC to Sonos.I’ve been using MediaMonkey software to manage my massive music collection with a lifetime license for 15 years now and just installed the newest version. Version 5 has a “Cast” icon on the lower right that lists all my Sonos and Google devices. All I have to do is pick a Sonos speaker to stream it there.One limitation is that MediaMonkey streams only to one speaker by itself. I still need the Sonos app to regroup my speakers, mute speakers in other rooms, or adjust volume on individual speakers.MediaMonkey provides full music file management functions without Sonos’ pesky limit of approx. 64,000 files. My personal music collection has more than 1 million songs and MediaMonkey has no problem with it. The only accommodation I made was to turn off automatic library scanning when my collection reached north of 500,000. Now I just run a manual scan about once a week.MediaMonkey

Back in March I had received my new Port to replace one of my Connects. When I received the port, I did a sound test of it and my connect still running S1. The sound was excellent, very detailed and full. After a couple of days, I went ahead and installed the S2 operating system. I have been streaming most of my music these days and I’ve gone from being happy to almost regret as far as sound quality. I have S2 compatible Connect that I ended up switching from the new port, and I have found the Connect sounds a tad better, but not like it did prior to switching to S2.  I have always run my connect through a hybrid Dac that goes into my system, and I just find the sound quality is really compressed sounding, the low end is lackluster and the highs are not near as detailed as they were before I ever started to upgrade due to another connect no longer being supported. Basically the sound was night and day from my original Sonos that I’ve run for the last 7 years. I also did a trial of Qubu

When my roam is placed on a Qi charger and it is fully charged, if I leave it on the charger and play a song. When I have finished playing, the roam seems stuck in a state where the charging is turning on and off and on and off…….How to fix this problem?

Didn’t see anything on the forums so thought I would offer it up to use this space to provide any feedback on stations on Sonos Radio introduced but also offer up ideas for new starions. 

My pair of Play:1 speakers are like new, we’ve barely used them. Purchased them in April 2019. Now, neither of them will power up/turn on. There’s just no light at all. I’ve been through all the troubleshooting steps with Sonos Support. They won’t replace them but will give us a small discount on new speakers. Are the Play:1 speakers to be avoided? Why such poor quality?

Still no Trueplay support for the 2020 iPad Air 4 and iPad 8.How long do we have to wait? It says Available soon for many months now...

So I just bought the ARC and it is something I’ve wanted for a while. I go through the Sonos app set up process and after adding my WiFi password I get the following message: I am at a loss that it won’t come up and I can’t play music etc with the arc. I have a another Sonos device that works just fine no problems at all. I have followed the prompts per the app but still the same issue.

Hi, I got the originalwireless charger today. It takes 3 hours for 0-56%. Is this normal?Sorry for my english.

I have been trying to set up my Sonos Arc with my TV which does not have an ARC port.  This has proved to be exceptionally frustrating, and pretty much every part of the system owns a piece of the blame.  The TV, as I said, does not have ARC.  Streaming services only seem to offer Dolby Digital Plus, which doesn’t work over optical audio, and cannot down-convert to Dolby Digital (not plus).  It seems there is only one (the HDFury Arcana) box that can split an ARC signal off of a normal HDMI. Although this all comes together to create a perfect storm of incompatibility, I wan’t to ask here about the design of the Sonos Arc.  From what I can tell, most home theater setups have an HDMI input coming into a receiver, which passes sound to all the speakers, and video on to the TV through an HDMI.  It seems like the Arc reverses this setup, going backwards from the TV into the Arc, which is effectively acting as the receiver.  Why was this design choice made, and why is there no HDMI pass thr

When Spotify goes cd quality later this year will the S1 System and legacy players (of which I have many) be able to stream it? I hope so as streaming cd quality Spotify would obviously not be beyond the capabilities of legacy connects and amps which already stream 16/44 Tidal and Qobuz. Please confirm that streaming Spotify HIFI will be possible with S1.I do feel let down and stranded as a customer when I am constantly worrying if my expensive system that took years to save up for will be the victim of ruthless planned obsolescence by denial of a  software tweak required to keep it functional. If Sonos withhold the ability for these players to stream spotify at 16/44 as a lever try to force existing customers to upgrade to new products it would show considerable contempt and disregard for the loyalty their large historic customer base. Rant over, sorry, but why do I feel pessimistic about this? 

Hi everyone! I’ve been trying to do something but so far I’m not sure about the best solution. The best would be to solve it via IFTTT, but I think I’ll have to install HomeAutomation at my home’s server. I am playing Spotify via Sonos at home the whole day, I love it, but I miss the short hourly news bulletin from a radio station, at least when I’m working from home.The radio station I usually listen has a podcast (also available in Spotify) where they add these bulletins, here’s their RSS: https://fapi-top.prisasd.com/podcast/playser/boletines.xml I would like that when a new episode is added to that bulletin, and if Sonos is currently playing at home, the new bulletin gets added to Play Next at Sonos, so it will play after the current song, and then continues with the Spotify playlist. Any idea of what would be the best tool to solve this? So far I haven’t run any automation yet for Sonos.

For all the times when I forget to manually put my wireless speaker into Sleep Mode: I’d like to request settings in the app that let you select the amount of idle time before Sonos Roam automatically goes into Sleep Mode. Half an hour after music stops is a long time for me and eats up battery power, and some flexibility here would be great. PS. First Sonos product and I’m very impressed so far! 

There is a thread on this specific to LG televisions.  When using a Panasonic 4K player and outputting DTS as LPCM, Arc only plays in stereo.I do not want an Arcana, I’m looking for the simplest possible setup.I want an 85 or 86” TV.  Are any Arc users having success with another brand of TV that successfully passes multichannel surround LPCM from the Panasonic to their Arc?  (Dolby Vision is a plus, but that knocks out Samsung)thanks!

I am looking to swap my playbar for a playbase, any advice on where to go?

Hi Sonos,         Having lots of sonos devices both older and new generation all over the house, these days it is becoming very difficult to keep s1 and s2 separate and managing the devices separately. And managing music services with restrictions are becoming increasingly annoying nowadays. If sonos could kindly come up with a new app which combines both s1 and s2 in one single app and group the older and newer gen devices in separate zones internally. I understand the 2 generations have technical incompatibility and we have 2 apps to manage that, but keeping them separate in 2 zones under 1 app would be possible if they want to make the decade old sonos fans happy.  Accumulated over the time and giving up lot of those incredible devices which works and sounds great for 30% discount is not always easy as we think.  I believe many of the old sonos fans would love this idea. Just thought of asking it here..Thanks

I have an arc, sub and 2 one sl’s. I am planning to upgrade to a new Tv.   The Panasonic 50HX820B looks good with Dolby Atmos which should, in theory, make the most of my set-up when streaming Netflix or Amazon Prime via the Tv. However it seems to output Arc, not eArc.  Will that make a difference to my sound experience?  

Hi,I'm looking for a speaker or other solution, that can give me that center speaker effect for my current setup. You know.. to get Nice clear voices in the Sound. My setup right now is: Sonos Amp with 2 third party speakers and a third party subwoofer.  is this possible or is this a lost battle? nicklas