Spaces & Setups

I have searched for this in various ways and haven’t found a solution. When I am on Sonos app on iPhone, I am trying to control individual volume of a room when grouped. I touch the volume slider for the group and the individual rooms will reveal themselves above the group slider. Before I can slide volume of an individual room, the sliders collapse back to the group volume slider. They pop up, I try to quickly select the slider for a room but over half the time it collapses again before I can make a change. I have tried on different iPhones and an iPad with same problem. The desktop on my iMac works fine but sometimes I need to adjust individual room from iPhone app.I have restarted app multiple times, deleted app and reloaded, restarted Sonos system, and so far nothing fixes the problem. Please help.

I’m new to the community. I purchased my ark and Sonos sub last week and I am extremely pleased with it. I am using a Sony 65X 900 F Tv and an Xbox one for my 4K player. I am using the same cables I used on my older receiver system which was functioning with Atmos. I have seen online that my Sony TV had a firmware update that supports E arc or at least changed it to support it I have already contacted Sonos on this problem and Sony they are telling me the TV will do a pass-through of Atmos but only 5.1 whatever that means I figured Atmos is 7.1. Now when I use the demo in the Xbox one in Atmos it shows up on my app as it’s playing Atmos But nowhere else. Now for my new problem today I’m trying to watch a 4K HD the movie and there’s no volume I have the Xbox set on  bistream out Because the 7.1 option does not work because it says that the TV is not capable of handling it and under the advanced setting I have it set on pass-through. I can only get audio through the Sonos if I put the TV

Since I only found posts about this topic from a year ago or older, I wanted to check if there has been any progress for volume normalization when using a third party app (in my case Spotify). The setting for it in the Spotify app is only applied on the device youre changing it on. Because those settings are not accessible in the Sonos app, there is no way to set it for my brand new Sonos setup (neither through Spotify nor Sonos). The result is that the volume of the music varies frequently; often just slightly, but regularly its very noticeable. It happens often enough to degrade the user experience considerably.

Hi friends I'm in doubt about two projectors to simply watch 3D movies.Epson 2250 at best buy for $799 vs Epson 5030UB for 700$ With recent  replaced lamp on a used page.  who wins this fight?(with a blu-ray..and  HDFury Arcana adapter for Sonos arc.) I like the Epson brand image I know there are other brands with more modern projectors but I love the balance of contrast and brightness of Epson the sharpness of the images sometimes makes you think it's 4k.  so I am willing to pay a reasonable price for an old 3D projector. I don't want to buy a modern projector from another brand and not be happy with the image quality.  I know that each person has a different style for the brands.  I already have a current 4k project so I don't want to spend too much on a 3D HD I know the 3D of these two projectors are good.  but the doubt is killing me to buy the new 2230 or the 5030UB used with a new lamp.  i am not very comfortable buying used projector but this one for the price seems to be worth

My poor dog is freaked out every 4th of July by fireworks going boom around us.  I understand that it is just not just my dog.  I would like to come up with a program that Sonos could play that every once in while it would randomly go BANG!  That way our animals will get used to the fireworks and not be bothered.  Does anyone know how we can make this happen?   Thanks.

I’ve read it that many people had problems with the Samsung 2020 TVs and Sonos Arc. Is this still a problem, or has it been solved with updates? Is it safe to buy this combination of products, or are there still problems?

I’ve connected to sonos soundbars at friends lots of times and played musicat a vacation house for the next two weeks - yaySonos killing my joy b/c forcing a software upgrade on the soundbarasks me to log in - I can log in online no problem.  but says “the email and password you entered do not match our records. Please try again”have reset apphelp???

I have a pair of roams that I use as a stereo pair. I also have a move. I was just thinking it could be pretty cool to as a high pass to the roams and a low pass to the move to be able to use these three as a 2.1 system. I get that the move isn’t a dedicated sub, and I get that it won’t go as low as a dedicated sub, but it’s got much better bass response than the roams and I imagine one could get much better response at higher volumes from this system than running all of them full freq. 

hiwhat is the limit of tumes can be imported in Sonos ?My library is > 100 000thanks

I'm not trying to be argumentative or inflammatory, I keep hearing great things about Sonos but I don't get the appeal. I know they basically pioneered wireless whole home audio but with Amazon and Google getting into the space it seems like they are getting priced out of their own market.Are the few extra features worth the premium price and is the quality that much better when you can do audio out with Echo Dots and Chromecast Audios?Thanks in advance!

I currently have a Sonos 5.1 setup and love it...but I’m running into Lip Sync Issues with a few connections. I also have a PlayBar as the main unit feeding everything else, so there’s no AirPlay 2 compatibility.Are there any good Sonos competitors from a “wireless setup” perspective that rivals the Sonos? Sonos obviously fails with the top output being Dolby Digital 5.1, so I’m looking to see what else may be available for Atmos and DTS:X.Is there a way to achieve this without a receiver? Or is it best to use a receiver?And input or feedback would be appreciated as I’m seriously considering upgrading my Sonos system.

Please can someone help me 😔 Bought sonas move and paired it with my devise. Have taken out to my garden, bluetooth is on but cannot get it to play?? Please can someone advise Many thanks in advance to anyone wjo takes the time.

Hi Team, When I wanted to add service, I cannot find qq music in the option while I found on your website that QQ music should be supported by Sonos device. Could you pleaes advise how I can add it? Regards, Scott

A good number of Sonos folks have their music libraries on WD NAS drives so I’m sharing this tip here.https://community.wd.com/t/action-required-on-my-book-live-and-my-book-live-duo/268147 WDC Tracking Number: WDC-21008Product Line: WD My Book Live and WD My Book Live DuoPublished: June 24, 2021 PRODUCT SECURITY BULLETIN UPDATEWestern Digital has determined that some My Book Live devices are being compromised by malicious software. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. The My Book Live device received its final firmware update in 2015. We understand that our customers’ data is very important. At this time, we recommend you disconnect your My Book Live from the Internet to protect your data on the device. We are actively investigating and we will provide updates to this thread when they are available.Product Security Bulletin: WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Duo | Western Di

Hi recently bought a Sonos Roam, ideally to utilise in the garden. My wi fi doesn’t stretch that far (I’d only need it around 20 feet from the back door max) so was considering a wi fi extender but I don’t think Sonos will be compatible, is that correct?so was then looking at the Sonos Boost but then still have my wi fi garden issue.  not really sure what to buy, don’t mind spending the cash as long as it does the job.  Also been reading about Wiring one Sonos product to the router which is doable but not ideal, currently all wireless  any help appreciated! matt

Hi there,   I just bought the Sonos Amp to connect it to my speakers (which are from a different company). My speakers are quite big, but for the sake of my neighbors I do not use them at full volume. However, when I try to use the touch bar on the Sonos Amp, the sound effects are incredibly loud! It is like the sound effects are blasted at a significantly higher volume than the actual music and this makes the touch bar unusable for me. Actually I do not care for the sound effects in general, but there seem to be no option to disable only the sound effects, but only the buttons in total. I disabled the buttons now, because I simply cannot use them this way, but this solution is not really satisfying. I found some topics on this questions and it seems like there used to be no option, but these threads were rather old and the topics are closed. Thus, I’d like to know if there is any update and maybe now there is an option to do this? Or is Sonos at least planning this feature? I am

tenia una samsung q90r y estaba muy contento , pero cuando salio sonos arc quede impresionado por su forma y su calidad, asi que compre una , el sonido me inpresiono pero las voces de muchas peliculas quedaban tapadas hasta con la mejora de voz activada, porque sonos no permite subir el volumen de las voces y haria feliz a mucha gente , cuando lo haga comprare otra sonos arc , tuve que venderla .graciasI had a samsung q90r and I was very happy, but when sonos arc came out I was impressed by its shape and quality, so I bought one, the sound impressed me but the voices of many movies were covered even with the voice enhancement activated,because sonos does not allow to raise the volume of the voices and it would make many people happy, when it does I will buy another sonos arc, I had to sell it .thank youMod Edit: Added Google Translation to English, as this is an English-language forum. 

I am having issues establishing Apple Music / I-tunes from an I-phone on the Sonos Move. During set-up, when trying to add Apple Music the menu asks if I’m already a member. After clicking this button, instead of showing the “Apple ID” password login, a screen asks if I want a free trial. After clicking “not now”, the screen disappears. Any suggestions. Thanks. 

Hi,Recently bought home theatre set: Arc + Sub (Gen 3) + One SL (pair), with hd fury Arcana to go with single source Apple tv 4K 2021. Tuned the Sonos system using Trueplay (using iPhone 12 mini). It sounded really well after tuning. All equipment connected to mesh wifi network with 100mbps bandwidth. Everything worked great for first couple of days.I’m based in Mumbai, India. After looking on forum, activated Alexa voice services on Arc by changing location to US via weblogin for the account.Need help with each of the part issues below. Part A: Noticed that the Sub, LS and RS started dropping (?+?+?) in any combination. Tried keeping them powered off for a while and used only Arc for listening to music. Powering them back on brought back same issue.Removed surrounds and Sub from room config and added back. Did a full reboot. The issue stopped thereafter. However, it takes anywhere between 40sec to 80sec for Sub and surrounds to get connected online (solid white LED) every time, wherea

If you have an old Airport Express v2 (or off eBay) you can connect the headphone jack to one of your Sonos Connect/Port  inputs and have Lossless Apple Music today without waiting for official Sonos support.You just AirPlay (AE2 supports Airplay2) and you will see Lossless on your iPhone / iPad with some cool audio quality.It’s Lossless only (huge amount of content already available) not Atmos as inputs are just stereo...

I have had a Sonos system for around 12 years, I have the 2 x AMPS and a Sono’s PLAY 5.All been working okay but at the weekend my Play 5 had disappeared off my network.  So I went to add it back on, the phone app told me I needed a system update, so all my Sono’s barring the Play 5 got updated.I then went to add the Play 5 to my network and was told the phone app needed updating, which I did.Then I went back to my updated app to add the Play 5 and was told ‘OS on this device is no longer supported!!  version of app isn’t compatible with the Sonos system!!’What the heck!  My android OS is up to date, and the Sono’s app is now telling my I can’t add MY play 5 back onto MY network!!!!To cap it all the windows 10 app no longer allows the user to add speakers to the network either.Given the amount of money I have spent on Sono’s to play music from MY NAS on MY speakers I’m very disappointed when things like this happen.  I’m expecting to have perform a full factory reset to get everything

mi pregunta es , porque sonos no permite subir el volumen del canal central de dialogos , la mejora de dialogo en app no es suficiente, cuando sonos pudiera poner esta opcion me la volvere a comprar.gracias English: My question is, because sonos does not allow to increase the volume of the central dialogue channel, the dialogue improvement in the app is not enough, when sonos could put this option I will buy it again.Thank you

I got the Arc and Beam both within the past few weeks. Previously owned a Playbar. First up the Beam. I have it in an average sized bedroom pairedwith two play1s. I really love this product, especially with the rear speakers. They blend together so effortlessly (ambient, -2). I love the rears for music, they really widen the soundstage and help with the bass. The overall sound is natural and sound is projected at or just slightly in front of the speaker. Just a great experience in a bedroom or small living room like an apartment.   The Arc is so bad I can’t watch a movie or listen to music without it annoying me. Ive had several nice pairs of bookshelf speakers in the living room over the years, 2 channel setups. I was hoping the Arc would be a nice compromise between movie and music quality. I also have the Arc paired with two play1s and the software update. Initial impressions(especially with music), the soundstage sounds very recessed like it starts 6 inches behind the speaker. Th

Hello, Just purchased an Arc. Looking for general information on what additional components I can buy to add to this sound technology. I would like to add 2 wall mounted speakers and sub immediately. Also any suggestions on mountings systems for both the speakers and Arc? Thank you. 

I use a video projector which I wire to a Play 5 to connect to the Sonos App, allowing me to link to any other speaker I may want to use with the video.  However, the Play 5 is bulky and I’d like to try something that may be more user friendly.I’ve read about the 12 South Air Fly bluetooth transmitter - I read that it will link the attached device to a pair of Apple Air Pods, so I suspect it will also link to an iPhone or iPad.  Does anyone have experience using the 12 South Air Fly device to link either directly (or indirectly through another device)  to a Sonos speaker that has bluetooth connectivity (Move or Roam)?Thanks,Bill